Troubleshooting - AT&T Partner II Installation And Use Manual

Troubleshooting

The charts on pages C-3 to C-8 describe various problems that can occur, possible causes for
each problem, and procedures you can follow to try to solve the problem yourself.
Possible Cause
Problem
1. All Phones 1. Equipment
Dead: No
controller not
Dial Tone or receiving power.
Lights
2. The power outlet
may be faulty.
2. Multiple 1. Equipment
Phones Dead: modules not
No Dial Tone installed in correct
or Lights order—LEDs on
several modules
are out.
2. Several modules
are out.
3. One module is out.
4. Expansion cable
not properly
connected.
5. Expansion carrier
not receiving
power.
*
In the U.S., help is available 24 hours a day at 1 800 628-2888. In Canada, call your local AT&T authorized dealer.
If...
Do This
LEDs light, and the
Make sure the
trouble is gone,
controller's power
cord is plugged
LEDs light, but the
securely into the wall
trouble remains,
outlet. Also make sure
all circuit breakers
LEDs do not light,
(plastic pop-up tabs
shown in Figure 1-3 on
LEDs are flashing,
page 1-7) are in the
"ON" position (pushed
down). To see circuit
breakers, remove the
controller's cover.
Test the outlet by The appliance does
plugging in an ap-
not work,
pliance, like a lamp or
radio.
The appliance
works,
Make sure that the LEDs light,
modules are paired so
that a 206 module is The problem
remains,
installed before each
400 module. If the
modules are not in the
right order, reinstall
them (see page 2-9.)
If several LEDs are LEDs light,
out, try reseating the
The problem
leftmost module of the
remains,
ones with the lights
out (see page 2-9).
LEDs light.
Check the LEDs on
the front of the
The problem
modules. If a single
green LED is out, try remains,
reseating the module
in the carrier (see
page 2-9).
The LEDs light,
Check the connection.
Make sure the cable is
secure at both ends. The problem
remains,
The LEDs light,
Make sure the power
cord is plugged into
The problem
the wall outlet and all
remains,
circuit breakers are in
the "ON" position.
Power up the expan-
sion carrier first, then
the primary carrier.
Then...
The problem is
corrected.
Call the AT&T Helpline*.
Go to Possible Cause 2.
Call the AT&T Helpline*.
The outlet is faulty.
Plug the controller into
a different outlet, check
fuse box, or call an
electrician.
Call the AT&T Helpline*.
Problem is solved.
Go to Possible Cause 2.
Problem is solved.
Go to Possible Cause 4.
Problem is solved.
Call the AT&T Helpline*.
Problem is solved.
Go to Possible Cause 5.
Problem is solved.
Call the AT&T Helpline*.
Maintenance and Customer Support C-3