AT&T Partner II Installation And Use Manual page 136

Possible Cause
Problem
7. Phone Does
1. Volume control is
Not Ring
set too low (MLS- or
MLC-model phone)
or turned off
(standard phone).
2. Do not disturb, call
forwarding, or a
similar Centrex
feature is turned on.
3. Equipment feature
Do Not Disturb or
Call Forwarding is
turned on.
4. Phone's Line
Ringing option may
be programmed for
"no ring" or
"delayed ring."
5. Local phone
company Centrex
service may be the
problem.
8. Trouble 1. If you are using an
MLS- or MLC-
Hearing
model phone,
Called Party
there may be a
problem with the
handset.
2. If you are using a
speakerphone,
there may be
environmental
factors that affect
the performance of
the speaker or
microphone (for
example, back-
ground noise).
3. If the system is set
for rotary dialing,
the Rotary Dialing
Timeout interval is
too long. (If equip-
ment is set for
touch-tone dialing,
you may have a
faulty phone or cord.
See Problem 16,
page C-8.)
*
In the U.S., help is available 24 hours a day at 1 800 628-2888. In Canada call your local AT&T authorized dealer.
If...
Do This
Phone rings
Press the volume
increasingly louder,
control button to
increase ringer
Phone still does not
volume, or turn ringer
ring,
on.
Turn off any Centrex Phone rings,
features.
Centrex feature is not
on,
Check to see if Do Not Feature is on,
Disturb or Call
Forwarding is turned
on.
Feature is off,
Check to see if the Line Ringing is set
for "no ring" or
phone's Line Ringing
"delayed ring,"
option is programmed
for "no ring" or
Line Ringing is set
"delayed ring." Refer
for "immediate ring,"
to page 5-15.
Connect a standard Standard phone
does not ring,
telephone to the
network interface jack
for the line assigned to Standard phone
rings,
the extension and
make a call to it to test
ringing.
The problem is
Remove the handset
solved,
and cord and
substitute a handset
The problem is not
and cord from an MLS-
or MLC-model phone solved,
that you have tested.
See "Speakerphone The problem is not
Performance Tips" on
solved,
page 6-7 for
suggestions on the
proper use of the
speakerphone.
Reset the Rotary You can hear the
Dialing Timeout (#108) called party answer,
interval. Refer to page
5-12. The problem is not
solved,
Then...
Problem is solved.
Go to Possible Cause 2.
Problem is solved.
Go to Possible Cause 3.
Turn feature off (press
programmed button or
dial feature code).
Go to Possible Cause 4.
Change programming if
necessary.
Phone may be faulty.
Follow Procedure for
Problem 16, page C-8.
Contact your local
telephone company.
MLS- or MLC-model
phone may be faulty.
Follow procedure for
Problem 16, page C-8.
Call the AT&T Helpline*
to order a replacement.
Go to Possible Cause 2.
Go to Possible Cause 3.
The problem is solved.
Call the AT&T Helpline*.
Maintenance and Customer Support C-5