AT&T Partner II Installation And Use Manual page 137

Problem Possible Cause
9. Calls on Hold Disconnect
Hold Are
Time is programmed
Disconnected incorrectly—too short.
10. Call on 1. Hold Disconnect
Hold Hangs
Time is
Up, but
programmed
Line Does
incorrectly—too
Not long.
Disconnect
2. Telephone
company does not
send hold release
signal.
11. Phone
Date, day, and time
Display do not display
Does Not
properly.
Work
12. MLS or
1. MLS- or MLC-
MLC-Model
model phone is
Phone in plugged into wrong
Combination
jack of bridging
Extension adapter.
Doesn't
Work
2. Wrong cord and
wrong bridging
adapter used to
connect standard
phone.
*
In the U.S., help is available 24 hours a day at 1 800 628-2888. In Canada, call your local AT&T authorized dealer.
C-6 Maintenance and Customer Support
Do This
Change the Hold
Disconnect Time
(#203) from "short" to
"long." See page 5-11.
Change the Hold
Disconnect Time
(#203) from "long" to
"short." See page
5-11.
Call your telephone
company to find out
whether they send a
hold release signal.
Re-enter the date, day,
and time using System
Programming (#101,
#102, and #103) on
page 5-10).
Plug into the correct
jack (see page 2-5).
Unplug the bridging
adapter from the wall
jack; then unplug the
MLS- or MLC-model
phone from the
adapter; plug it into the
wall jack.
If...
Then...
Calls on hold are not
The problem is solved,
disconnected,
Call the AT&T Helpline*.
Calls on hold are still
disconnected, or
Hold Disconnect
Time was already set
to "long,"
Abandoned calls on The problem is solved.
hold disconnected,
Abandoned calls on
hold still do not get Go to Possible Cause 2.
disconnected, or
Hold Disconnect
Time was already
"short."
You must monitor all
If they do not, or if
calls on hold and
they do but the
problems still exists. disconnect them
manually.
The display works, Problem is solved.
The display still does See Problem 16, on
page C-8.
not work,
The MLS- or Problem is solved.
MLC-model phone
works properly,
The problem Go to Possible Cause 2.
remains,
The MLS- or Replace either cord or
MLC-model phone adapter. Use only AT&T
works properly, 267F2 bridging
adapter.) Call the AT&T
Helpline* for details.
The problem Call the AT&T Helpline*.
remains,