Alvarion BreezeMAX Si 4000 CPE User Manual page 123

Chapter 10 - Troubleshooting
Check the following before contacting local Customer Support.
1
If you cannot access the Internet from the PC, check the following:
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2
If the management interface cannot be accessed using a web browser:
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3
Forgot or Lost the Password
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NOTE
All user settings will be lost, including WiFi and Voice settings. Voice settings can be reconfigured
by contacting Customer Support.
4
If all other recovery measures fail and the unit is still not functioning properly,
take either of these steps:
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BreezeMAX Si 4000 CPE
If you cannot access the Internet, be sure your Windows system is correctly
configured for TCP/IP. The IP settings should be set to "obtain an IP
address automatically".
You may be out of the service area of the WiMAX base station. Check with
the WiMAX service provider for service coverage information.
If you cannot resolve the problem, check the System Status page of the web
interface and contact your WiMAX service provider.
Be sure the management station is correctly configured for TCP/IP. The IP
settings should be set to "obtain an IP address automatically."
Try a Ping command from the management station to the unit's IP address
to verify that the entire network path between the two devices is
functioning correctly.
Check that the management station has a valid network connection and
that the Ethernet port that you are using has not been disabled.
Check the network cabling between the management station and the unit.
If the problem is not resolved, try using a different port or a different cable.
Set the unit to its default configuration by pressing the reset button on the
rear panel for 5 seconds or more. Then use the default password Alvarion
to access the management interface.
Reset the unit using the web interface, or through a power reset.
Reset the unit to its factory default configuration by pressing the reset
button on the rear panel for 5 seconds or more. Then use the default user
107 User Manual