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Sprint PCS Connection Card CF2031 User Manual

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PCS Connection Card
Model: CF2031

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Summary of Contents for Sprint PCS Connection Card CF2031

  • Page 1 User’s Guide PCS Connection Card Model: CF2031...
  • Page 2 Copyright © 2002 Sprint Spectrum L.P. All rights reserved. No reproduction in whole or in part without prior written approval. Sprint, PCS Vision, the diamond logo and all other trademarks listed herein are registered trade marks of Sprint Communications Company, L.P., used under license.

  • Page 3: Table Of Contents

    Table of Contents Welcome to Sprint ........1 Introduction to this User’s Guide.
  • Page 4 Section 3: Using the PCS Connection Card ... . 41 3A. The PCS Connection Manager Software (Notebook PCs) ..43 The PCS Connection Manager ..........44 Starting the PCS Connection Manager Software.
  • Page 5 3E. Menu Options ..........85 Overview of menu items .
  • Page 6 Alert Log ............. . 116 Diagnostics.

  • Page 7: Welcome To Sprint

    Welcome to Sprint nly Sprint built the largest all-digital, all-PCS nationwide network with advanced multimedia services, reaching more than 230 million people for clarity you can see and hear. When it comes to mobile connectivity, the PCS Connection Card offers more freedom than ever before.

  • Page 9: Introduction To This User's Guide

    Introduction to this User’s Guide his User’s Guide introduces you to all the features of your new PCS Connection Card . It’s divided into six sections: PCS Connection Card Basics Section 1: Installing the PCS Connection Card Section 2: Using the PCS Connection Card Section 3: PCS Vision Section 4:...

  • Page 11: Section 1: Pcs Connection Card Basics

    Section 1 PCS Connection Card Basics Section 1 PCS Connection Card Basics...

  • Page 13: Introducing The Pcs Connection Card

    Se c ti on 1 A Introducing the PCS Connection Card In This Section Your PCS Connection Card A Network Card and a Phone Package Contents About this Guide his section introduces the basic features and functions of your PCS Connection Card , what is included with your card and how to use this guide to get you started.

  • Page 14: Your Pcs Connection Card

    Your PCS Connection Card The PCS Connection Card model CF2031 fits into a Type II Compact Flash slot and, through the included adapter, a standard Type II PC Card slot, allowing it to work with most notebook and Pocket PCs. This versatile device functions as both a wireless network card and a mobile phone.

  • Page 15: A Network Card And A Phone

    A Network Card and a Phone During PCS Vision connections, the PCS Connection Card is a true network card, functioning just like the network cards familiar to most corporate computer users. Once installed and configured, the card connects instantly to the CDMA network with a few mouse clicks. You can just insert the card, click a few buttons, launch your Internet browser, and you’re ready to surf the Web.

  • Page 16: About This Guide

    About This Guide This user guide is designed to provide you with all the information you need to install and use your PCS Connection Card. (which you are reading) gives you an overview of the Section 1 card, providing the background information necessary to understand the following sections.

  • Page 17: Getting Started With Your Pcs Connection Card

    S ec ti o n 1B Getting Started With Your PCS Connection Card In This Section The PCS Connection Card Software Activating and Configuring Your Account Care and Maintenance his section outlines the basics of getting started with your PCS Connection Card , including installing the PCS Connection Manager Software and inserting and activating your card.

  • Page 18: Getting Started

    Getting Started Before you can begin using the PCS Connection Card, you must: Install the PCS Connection Manager Software. Activate your PCS Account and configure the PCS Connection Card to use your account, unless the card has been pre-activated. The PCS Connection Card Software The PCS Connection Card comes with this software: PCS Connection Manager Software, which allows you to manage the PCS Connection Card and monitor your connections.
  • Page 19 Unless your card has been pre-activated, the PCS Connection Manager application will automatically detect that no account has been configured when you run it for the first time. The Sprint Activation Wizard will then launch to guide you through the activation and configuration process.

  • Page 20: Care And Maintenance

    Care and Maintenance As with any electronic device, the PCS Connection Card must be handled with care to ensure reliable operation. Follow these guidelines in using and storing the card: Do not apply adhesive labels to the card. This may cause the card to become jammed inside the card slot.

  • Page 21: Section 2: Installing The Pcs Connection Card

    Section 2 Installing the PCS Connection Card Section 2 Installing the PCS Connection Card 15...

  • Page 23: Installation On Notebook Pcs

    S ec ti o n 2A Installation on Notebook PCs In This Section System Requirements Installing the PCS Connection Manager Software Inserting and Removing the Card Configuring Your Account his chapter guides you through the steps necessary to install your PCS Connection Card and make it operational on a notebook PC.

  • Page 24: Getting Started

    Getting Started Before you can use your PCS Connection Card, you must first: Install the PCS Connection Manager Software, located on the Installation CD, onto your computer. Note: Before installing your new software, delete or uninstall any previously existing modem or dialer software from your system. Note: Do not insert the PCS Connection Card in the slot until prompted to do so by the installation wizard (varies by operating system).
  • Page 25 To install the PCS Connection Card, you require these system resources: Table 1: System Resource Requirements Pentium II (150 MHz or higher) Card slots Type II PC Card slot or Type II Compact Flash slot supporting 3.3V Communications ports 1 available Disk drive CD-ROM I/O resources...

  • Page 26: Installing The Pcs Connection Manager Software (Windows 98Se, Me, 2000 And Xp)

    Installing the PCS Connection Manager Software (Windows 98SE, Me, 2000 and XP) Follow the instructions below to install the PCS Connection Manager from the installation CD. This process requires you to restart your PC at the end of the installation; therefore, we recommend that you quit all other open applications before you begin installation.
  • Page 27 From the CD start-up window, select your Windows operating system. ® This will launch the InstallShield Wizard. The License Agreement window appears. Click to accept the terms of the license agreement and proceed with the installation. Click to install the software to the default destination folder Next (recommended).
  • Page 28 Click to complete the installation and launch the Finish PCS Connection Manager. Click when you are prompted to insert the PCS Connection Card. Connect the card to the PC Card adapter and insert the card/adapter unit into your Type II PC Card slot. (See “Inserting and Removing the PCS Connection Card”...

  • Page 29: Inserting And Removing The Pcs Connection Card

    Click when you are notified that the installation is complete. If you are running Windows 98SE or Windows Me, restart your PC from menu. Start On completion of this step, the PCS Connection Manager Software and the PCS Connection Card driver are installed and you can proceed to activate your card.

  • Page 30: Activating Your Pcs Connection Card

    Once the application software and driver are installed, the card is ready for use. Otherwise, you must use the Sprint Activation Wizard to activate and configure your account. Activation involves phoning PCS Customer Service Solutions, exchanging information and entering your account information into the appropriate fields in the wizard.
  • Page 31 To activate an account and configure your PCS Connection Card: Insert the card into your Type II PC Card or Type II Compact Flash slot. The Activation Wizard will launch automatically. Click to begin the activation process. The window will describe Next the process.
  • Page 32 Click to exit the Sprint Activation Wizard. Finish On completion of this step, Your PCS Connection Card is ready for use. Section 3A: The PCS Connection Manager Window (Notebook PCs) on page 43 explains how to use the PCS Connection Manager Software to manage and monitor your connections.

  • Page 33: Installation On Pocket Pcs

    Se c ti on 2 B Installation on Pocket PCs In This Section System Requirements Using the PCS Connection Card Battery Pack Installing the PCS Connection Manager Software Inserting and Removing the PCS Connection Card Configuring Your Account his chapter guides you through the steps necessary to install your PCS Connection Card and make it operational on a Pocket PC.

  • Page 34: Getting Started

    Pocket PC. (You can connect the Pocket PC to the host before or after you install the software to the host.) If the card has not been pre-activated, use the Sprint Activation Wizard to configure the card.
  • Page 35 Special Note for Pocket PC Users: To function properly with IOTA protocol, the PCS Connection Card requires support for high-security 128-bit encryption. If the installer does not detect high-security support on your system, a warning will appear instructing you to install Microsoft High Encryption Pack for Pocket PC.

  • Page 36: Using The Pcs Connection Card Battery Pack

    Using the PCS Connection Card Battery Pack Your PCS Connection Card comes with a partially-charged Lithium Ion battery, so you may use your card immediately after it is activated. Assembling the Battery Pack Battery Pack Battery cover LiIon battery Tabs Battery release button Battery bay...

  • Page 37: Removing The Battery

    Note: You MUST connect the battery pack when using the PCS Connection Card with a Pocket PC. If not, fatal damage may occur to the Pocket PC. Removing the Battery To remove the battery from the battery pack (if the battery pack isn’t attached to the PCS Connection Card, skip to step 3): Turn off your PCS Connection Card by pressing and holding the power button, located next to the antenna.

  • Page 38: Charging The Battery

    Charging the Battery You can tell whether or not your battery needs to be recharged by checking the indicator in the upper right corner of the PCS Connection Manager interface. Charging With the AC Adapter Charger Connect the round end of the AC adapter into the jack in the battery pack and plug the adapter into an electrical outlet.

  • Page 39: Installing The Pcs Connection Manager Software

    Installing the PCS Connection Manager Software To install the software, you can either: Connect the host and the Pocket PC before you install the software to the host. (In this case, you are prompted to initiate the download as soon as the software installation is complete.) –...
  • Page 40 From the CD start-up window, select . This will launch the Pocket PC ® InstallShield Wizard. Use the buttons to navigate through the wizard, Next Back noting the following: You must indicate your acceptance of the terms of the license agreement by clicking to proceed with the installation.
  • Page 41 Downloading the Software to the Pocket PC To download the software to the Pocket PC: Connect the Pocket PC to the host via serial cable, USB cable or ® infrared port. This will launch the ActiveSync program. ® Note: If you are unable to establish a connection, launch ActiveSync ®...

  • Page 42: Inserting And Removing The Pcs Connection Card

    Inserting and Removing the PCS Connection Card Inserting the PCS Connection Card To insert the PCS Connection Card into a Pocket PC: If the PCMCIA jacket accessory is not already attached, slide the Pocket PC bottom first into the jacket. It should click into place. Connect the battery pack to the PCS Connection Card.
  • Page 43 With the Sprint label facing toward the front of the Pocket PC, insert the card into the Type II Compact Flash slot at the top of the jacket. DO NOT FORCE Note: If your Pocket PC has a compatible Type II PC Card slot instead of a Compact Flash slot, you must connect the PC Card adapter to the PCS Connection Card before inserting the card into the Pocket PC’s Type II...

  • Page 44: Activating Your Pcs Connection Card

    Once the application software and driver are installed, the card is ready for use. Otherwise, you must use the Sprint Activation Wizard to activate and configure your account. Activation involves phoning PCS Customer Service Solutions, exchanging information and entering your account information into the appropriate fields in the wizard.
  • Page 45 PCS Connection Card Activation window. Click to exit the Sprint Activation Wizard. Finish On completion of this step, your PCS Connection Card is ready for use.

  • Page 47: Section 3: Using The Pcs Connection Card

    Section 3 Using the PCS Connection Card Section 3 Using the PCS Connection Card 41...

  • Page 49: The Pcs Connection Manager Software (Notebook Pcs)

    Se c ti on 3 A The PCS Connection Manager Software (Notebook PCs) In This Section The PCS Connection Manager The PCS Connection Manager Window Menu items Taskbar icons Establishing and Terminating Connections PCS Connection Manager Settings his chapter outlines the PCS Connection Manager interface for your notebook PC, including the components of the main window, button usage, taskbar icons and more.

  • Page 50: The Pcs Connection Manager

    PCS Connection Manager Software allows you to manage and monitor the connection between your PCS Connection Card and the enhanced Sprint Nationwide PCS Network. Use the PCS Connection Manager to: Determine your signal strength, roaming status, PCS Vision availability, and other network connection parameters...

  • Page 51: The Pcs Connection Manager Window

    The PCS Connection Manager Window The PCS Connection Manager features its own Custom Main Interface (CMI) window. It includes these components: A Menu button in the lower left corner A Minimize and Close button in the lower right corner A message area (in the upper left area) An indicator area (near the middle of the screen) A button (“GO”) used to establish/cancel a connection PCS Connection Manager Main Window...

  • Page 52: Keypad Button (Notebook Pcs)

    Secondary Menu Options Clicking the Menu button, located at the lower left of the interface, launches the PCS Connection Manager secondary menu. If there is a Dial-up Networking Connection available, the Go (Connect) menu selection expands to reveal a submenu containing all available connections.

  • Page 53: Connection Status

    (See page 44.) You can also click the icon in the status area. (The icons are shown in the section “Taskbar Icons” on page 51.) The Close button is used to exit the card software. Connection Status The PCS Connection Manager interface provides information about your current connection status.
  • Page 54 Click “GO” to connect (Ready) button is available and the signal strength icon is visible. Click to initiate a connection. Connecting The signal strength icon is replaced by the transmitting/receiving icon ) and the button changes to STOP Connected Once the connection is established, the message area displays “Connected”...

  • Page 55: Indicator Area

    Indicator Area Notebook PCs Indicator Area The indicator area displays icons that notify you when you receive messages and indicate whether certain options and features are enabled. Indicator Area Icons Icon Meaning Note: This icon is displayed only when voice and data services are available.
  • Page 56 If there is no roaming agreement between Sprint and the local carrier, you may be unable to complete calls in non-preferred roaming areas.

  • Page 57: Go Button

    GO Button The GO button is used to establish and cancel a connection. The text on the button changes during different connection stages: – Ready to establish a connection. Click the button to start a connection (if only one connection is defined), or to display a list from which you can select a connection (if more than one connection is defined).

  • Page 58: Establishing And Terminating Connections

    Establishing and Terminating Connections The PCS Connection Manager interface can be used to establish and terminate connections with the PCS Connection Card. Managing Connections In addition to connecting immediately using the PCS Connection Manager interface, you can create a new PCS Vision Connection, a Dial-up Networking Connection or edit a previously created connection.

  • Page 59: General Tab

    General Tab Set general PCS Connection Manager settings by checking or unchecking the radio buttons: - When checked, the PCS Connection Window always on top Manager window displays in front of all other open application windows, even if another window is placed over the PCS Connection Manager window.

  • Page 60: Sound Tab

    Sound Tab Select to play a sound when entering numbers on the Key Beep voice keypad. Select a ringer type for incoming voice calls. Click to locate available .wav ringer files. Find Click to preview a selected ringer. Play Click to cancel/stop playback.

  • Page 61: Advanced Tab

    Advanced Tab Configure advanced TTY and Emergency Call settings. A TTY (a TeleTYpwriter, also known as a TDD or Text Telephone) is a communications device that allows people with hearing or speech impairments to communicate over phone systems by using a keyboard. If you will be using the PCS Connection Card’s TTY functionality, select .

  • Page 62: Lock Tab

    Lock Tab The Lock Code feature can be used to prevent others from using your PCS Connection Card and your account. When the lock code is enabled, the PCS Connection Manager main window will display ***Locked*** and the lock icon will appear in the indicator area.
  • Page 63 Select a lock status: to leave the PCS Connection Card UnLock unlocked, to enable the lock code feature immediately Lock Now to set the PCS Connection enable the lock Lock On Power Up code feature the next time the card powers up. Click to save changes and close the Settings dialog box.

  • Page 64: Location Tab

    Location Tab Select whether you would like to enable the PCS Connection Card’s location service. Turning location on will allow the network to detect your PCS Connection Card’s position, making some PCS applications easier to use. Turning location off will hide your location from everyone except 911 emergency personnel.

  • Page 65: Accessing Links

    Accessing Links For your convenience, Sprint incorporates links to select PCS products and services within the PCS Connection Manager menu. To access these links: Click on the PCS Connection Manager interface. Menu Select from the submenu. Links Select PCS Web Site...

  • Page 67: The Pcs Connection Manager Software (Pocket Pcs)

    Se c ti on 3 B The PCS Connection Manager Software (Pocket PCs) In This Section The PCS Connection Manager Components of the PCS Connection Manager window Menu items Taskbar icons his chapter outlines the PCS Connection Manager interface for your Pocket PC, including the components of the main window, button usage, taskbar icons and more.

  • Page 68: The Pcs Connection Manager

    PCS Connection Manager Software allows you to manage and monitor the connection between your PCS Connection Card and the enhanced Sprint Nationwide PCS Network. Use the PCS Connection Manager to: Determine your signal strength, roaming status, PCS Vision availability, and other network connection parameters...

  • Page 69: The Pcs Connection Manager Window

    The PCS Connection Manager Window The PCS Connection Manager window provides useful information about your connection, including: Connection status Signal strength Call/connection duration Messages message area indicator area establish/cancel a connection About the Interface This icon displays the card’s battery charge state. Battery: The antenna icon in the indicator area indicates signal Antenna:...

  • Page 70: Connection Status

    Connection Status The PCS Connection Manager interface provides continual information about your card’s current connection status. When connecting for the first time, then PCS Connection Manager will first search for the PCS Connection Card. Please insert card If the PCS Connection Manager fails to detect a PCS Connection Card, the following message displays: Section 3: Using the PCS Connection Card 64 3B: The PCS Connection Manager Software (Pocket PCs)
  • Page 71 The Ready mode is the card’s default state. In it, the PCS Connection Manager is ready to connect to the enhanced Sprint Nationwide PCS Network. The “GO” button is available and the signal strength icon is visible.
  • Page 72 Connected Anytime the PCS Connection Card has an active connection (or is attempting to make a connection) it is in connected mode. In this mode, indicators like signal strength are not updated and display the status as of the moment you tapped the “GO” button. Once the connection is established, a transmitting/receiving icon ( ) replaces the signal strength icon.

  • Page 73: Displaying Menu Items

    Displaying Menu Items The menus are described in detail in "Menu Options" on page 85. Tools To display the menu items, click , located in the lower left corner of Tools the PCS Connection Manager window. Options To display the Options menu items, click , located next to the Options Tools menu.

  • Page 74: Indicator Area

    Indicator Area Pocket PCs The indicator area displays icons that notify you when you receive messages and indicate whether certain options and features are enabled. Indicator Area Icons Icon Meaning Note: This icon is displayed only when voice and data services are available.
  • Page 75 If there is no roaming agreement between Sprint and the local carrier, you may be unable to complete calls in non-preferred roaming areas.

  • Page 76: Go Button

    GO Button The GO button is used to establish and cancel a connection. The text on the button changes during different connection stages: – Ready to establish a connection. Click the button to start a connection (if only one connection is defined), or to display a list from which you can select a connection (if more than one connection is defined).

  • Page 77: Data Connections

    Sec t io n 3C Data Connections In This Section Basic Data Connection Information PCS Vision Connections his section provides an overview of the high-speed data connection available through your PCS Connection Card and how best to take advantage of the card’s versatility. Section 3: Using the PCS Connection Card 3C: Data Connections 71...

  • Page 78: The Basics

    The Basics The GO button on the PCS Connection Manager window is used to launch data connections for any of these purposes: Browsing the Internet Receiving email The PCS Connection Card functions as a network card using a PCS Vision data connection.

  • Page 79: Pcs Vision (High-Speed) Connections

    Select > > > Start Programs Sprint CF2031 PCS Connection . (To launch the PCS Connection Manager Software on Manager your Pocket PC, select Start > PCS Connection Manager You'll see the small icon in your system tray and the PCS Connection Manager launch window.
  • Page 80 To make a PCS Vision connection: From the PCS Connection Manager window, click the button. The PCS Connection Manager program then initiates the connection. Progress is shown in the message area (“Connecting”, “Authenticating”). Once the connection is established, “Connected” and the duration of the connection appears in the message area: If you are running Windows 2000 or Windows XP and having problems establishing a connection, see page 98.

  • Page 81: Dormant Connection

    “dormant.” The period of inactivity that causes the card to become dormant is set by Sprint and is always less than one minute. Note: Some programs may be unable to function on a dormant connection.

  • Page 83: Voice Connections

    Se c ti on 3 D Voice Connections In This Section The Keypad Outgoing Calls Incoming Calls Voicemail ou can use your PCS Connection Card to transform your notebook or Pocket PC into a wireless phone simply by connecting a headset to the card and using the PCS Connection Manager interface to place and receive voice calls.

  • Page 84: Voice Connection Features

    Voice Connection Features The PCS Connection Card offers many convenient voice features: The volume control allows you to adjust ringer or incoming voice volume. Selecting the button allows you to redial the previously TALK dialed number. allows you to keep a record of frequently used Phone Book phone numbers and to dial a number simply by highlighting it and clicking...

  • Page 85: Using The Keypad

    Using the Keypad The keypad is used to answer and place voice calls. The keypad performs the same functions as the keypad on a mobile phone. Tip: You can store frequently dialed numbers in the Phone Book and dial directly from the Phone Book window instead of entering the number on the keypad.
  • Page 86 Pocket PC The keypad is displayed when you tap > Tools Voice Volume Voice Mute Control Place and End a call; answer calls clear status message Clear a number you’ve entered : To hide the keypad, click the keypad button Notebook PC : To switch from the keypad to the data connection screen, tap Pocket PC...
  • Page 87 The PCS Connection Manager Keypad Keypad Buttons Function 0-9, #, Enter the digits (and other characters) you want to dial. The numbers are displayed in the message area until you press (or the same keys on your keyboard) , or , or you receive an incoming call.

  • Page 88: Outgoing Calls

    Outgoing Calls To initiate a call: Connect a headset to the card, if one is not already connected. If the keypad is not displayed, then: Notebook PC: click the keypad button. Pocket PC: tap > Tools Voice Enter the number you want to dial by either clicking the number buttons on the keypad or typing the numbers on your keyboard.

  • Page 89: Incoming Calls

    Incoming Calls When you receive an incoming call: A sound (ringer) is played. If you have Caller ID, the phone number and, if available, the name of the caller are displayed. Tip: The Sound window, displayed when you select MENU > Settings > Sound, allows you to customize the sound played when you receive an incoming call.

  • Page 90: Voicemail

    Voicemail Incoming calls may be put through to your voicemail box, if: A calls arrives while you have a data connection, or You do not answer an incoming voice call When you have new voicemail, a pop-up dialog appears: To retrieve your voicemail: Click or press the “...

  • Page 91: Menu Options

    Se ct i on 3 E Menu Options In This Section Overview of Menu Items Description of Menu Items his chapter provides an overview and brief description of each menu option you may encounter while using your PCS Connection Card PCS Connection Manager Software.

  • Page 92: Overview Of Menu Items

    Diagnostics (Pocket PC) Links When connected to the enhanced Page 93 Sprint Nationwide PCS Network, provides links to the PCS Web Site and the PCS Business Connection Web Site. Section 3: Using the PCS Connection Card...

  • Page 93: Change Password

    Menu Items (Continued) Menu item Description For more information, see: Software Updates Check for posted updates to the Page 94 PCS Connection Manager Software or set to automatically check for updates. Settings Configure the PCS Connection Page 52 Manager Software to suit your needs and preferences.

  • Page 94: Phone Book (Notebook Pc)

    Phone Book (Notebook PC) The phone book provides a place to store the phone numbers and email addresses of your contacts. The phone book allows you to easily call or email frequent contacts without having to enter the phone numbers and email addresses each time.

  • Page 95: Phone Book (Pocket Pc)

    Changing a Record To change a record: Select the record in the Phone Book window. Click Details Make any changes in the Personal Info window and click Save keep the changes or to exit without saving the changes. Cancel Deleting a Record To delete a record: Select the record in the Phone Book window.

  • Page 96: Message Reader

    Message Reader The Message Reader window is used to display Web messages you receive. Note: For information about Web message service subscription, contact PCS Customer Service Solutions. Additional charges may apply. Web messaging is a feature that allows you to receive short messages (up to 160 characters) through the CDMA network.

  • Page 97: Exiting The Message Reader Window

    To delete messages: Highlight the message(s) you want to delete. Click (notebook PCs) or (Pocket PCs). Delete Clear Confirm that you want to delete the message(s) by clicking Exiting the Message Reader Window To exit from the Message Reader window: (Notebook PCs) Click the box in the lower right corner of Close...
  • Page 98 To display the Connection History: Select > MENU Connection History Tools > History For each message, the Connection History displays: The date and time the connection was initiated The phone number of the caller (for incoming voice calls) or the phone number that you dialed (for outgoing voice calls and data connections) The type of connection (incoming call, outgoing call, missed call, PCS Vision Connection)

  • Page 99: Device Info & Diagnostics

    Device Info & Diagnostics The Device Info & Diagnostics window displays detailed information about your PCS Connection Card, PCS Connection Manager Software, signal strength, port configuration and more. The information displayed in this window includes: The manufacturer PCS Connection Card model: CF2031 The hardware version The version of software in use The PCS Connection Manager Software version and build...

  • Page 100: Software Updates

    Software Updates From time to time, Sprint may release updates for your PCS Connection Manager Software. These updates may add new features or improve the network performance. This menu option allows you to check for any posted updates or to set up an automatic monthly check for updates.

  • Page 101: Troubleshooting Tips (Notebook Pc)

    Se ct io n 3 F Troubleshooting Tips (Notebook PC) In This Section Problem Causes and Solutions Locating the Existing Driver Resolving Resource Conflicts Additional Troubleshooting Tools his section provides assistance in diagnosing and solving many common problems you may experience while using your PCS Connection Card with your notebook PC.

  • Page 102: Problem Causes And Suggestions

    Problem Causes and Suggestions When properly installed, the PCS Connection Card is a highly reliable product. Most problems are caused by one of these issues: The wrong driver has been installed. System resources required by the card are in use by other devices. Network coverage is not available (either because you are outside the coverage area, or because of an account or network problem).
  • Page 103 You are outside the enhanced Verify that you are within the enhanced Sprint Nationwide PCS Network. Sprint Nationwide PCS Network. Coverage maps are available at www.sprintpcs.com Your antenna is not attached or is pointed in the wrong direction.
  • Page 104 Error: Connection Gets Dropped (Windows 2000 and XP) When attempting a data connection with PCS Connection Manager, the connection gets dropped as soon as it is established (the status goes from “Connecting” and “Connected” back to “Click GO to Connect”). Possible Causes Suggestions The connection...

  • Page 105: Reinstalling The Pcs Connection Card Driver

    “+” sign to the left of .) The card should Modems have 3 entries: The card should display under Multifunction adapters Sprint CF2031 Modem Parent The card should display under Modems Sprint CF2031 Modem The card should display under Network adapters...

  • Page 106: Windows 2000

    “+” sign to the left of .) The card should Modems have 3 entries: The card should display under Multifunction adapters Sprint CF2031 Modem Parent The card should display under Modems Sprint CF2031 Modem The card should display under Network adapters...

  • Page 107: Windows Me

    “+” sign to the left of .) The card should Modems have 3 entries: The card should display under Multifunction adapters Sprint CF2031 Modem Parent The card should display under Modems Sprint CF2031 Modem The card should display under Network adapters...

  • Page 108: Windows Xp

    “+” sign to the left of .) The card should Modems have 3 entries: The card should display under Multifunction adapters Sprint CF2031 Modem Parent The card should display under Modems Sprint CF2031 Modem The card should display under Network adapters...

  • Page 109: Resolving Resource Conflicts

    Resolving Resource Conflicts Note: Your PCS Connection Card installation CD is required to complete this procedure. The PCS Connection Card requires these system resources: 1 IRQ 32 bytes of I/O space 1 available communications port If these resources are not available to the card, you have a resource conflict. If another PC Card is installed, you may be able to free the necessary resources simply by ejecting the other card.

  • Page 110: Windows 2000

    Windows 2000 To resolve a resource conflict in Windows 2000: Disable a device (internal modem, infrared device, or network card Disabling an Internal Modem, Infrared Device, or Network Card Close all Windows programs and open the Control Panel by selecting Start >...

  • Page 111: Windows Me

    Windows Me To resolve a resource conflict in Windows Me: Disable a device (internal modem, infrared device, or network card) Disabling an Internal Modem, Infrared Device, or Network Card Close all Windows programs and open the Control Panel by selecting Start >...

  • Page 112: Windows Xp

    Windows XP To resolve a resource conflict in Windows XP: Disable a device (internal modem, infrared device, or network card) Disabling an Internal Modem, Infrared Device, or Network Card Close all Windows programs and open the Control Panel by selecting Start >...

  • Page 113: Additional Troubleshooting Tools

    Additional Troubleshooting Tools Connection History Connection History provides you with a detailed record of the connections established using your PCS Connection Card. Since Connection History allows you to sort records by connection name, you can easily distinguish between personal and business usage. Accessing Connection History Select from the Menu on the PCS Connection...

  • Page 114: Alert Log

    Alert Log The Alert Log provides a record of all alerts that have been received while establishing and maintaining your connections. You can use the Alert Log to help isolate and resolve connection issues. Accessing Alert Log On the PCS Connection Manager interface click .

  • Page 115: Device Info & Diagnostics

    Device Info & Diagnostics Device Info & Diagnostics can help identify problems associated with connecting to the enhanced Sprint Nationwide PCS Network. Device Info & Diagnostics evaluates issues with your USB port, port configuration, PCS Connection Card signal strength, battery status, the enhanced Sprint Nationwide PCS Network and more.

  • Page 117: Troubleshooting Tips (Pocket Pcs)

    Se c ti on 3 G Troubleshooting Tips (Pocket PCs) In This Section Problem Causes and Suggestions Uninstalling the PCS Connection Manager Software Additional Troubleshooting Tools his section provides assistance in diagnosing and solving many common problems you may experience while using your PCS Connection Card with your Pocket PC.

  • Page 118: Problem Causes And Suggestions

    Problem Causes and Suggestions When properly installed, the PCS Connection Card is a highly reliable product. Most problems are caused by one of these issues: The wrong driver has been installed. Network coverage is not available (either because you are outside the coverage area, or because of an account or network problem).
  • Page 119 Error: Searching for PCS Connection Card... The PCS Connection Manager Software displays the message “ ” Searching for PCS Connection Card…. Possible Causes Suggestions The card is not completely Eject and reinsert the card. inserted into the PC Card slot. Uninstall the PCS Connection Card The wrong driver is installed for Software and reinstall it.

  • Page 120: Uninstalling The Pcs Connection Manager Software

    You are outside the enhanced Verify that you are within the enhanced Sprint Nationwide PCS Network. Sprint Nationwide PCS Network. Coverage maps are available at www.sprintpcs.com Your antenna is not attached or is pointed in the wrong direction.

  • Page 121: Additional Troubleshooting Tools

    Additional Troubleshooting Tools Connection History Connection History provides you with a detailed record of the connections established using your PCS Connection Card. Since Connection History allows you to sort records, you can easily distinguish between personal and business usage. Accessing Connection History Select from the PCS Connection Manager interface.

  • Page 122: Alert Log

    You can choose to view details about a particular item in the Connection History by tapping on the item. The History Details window provides further information about the selected connection, including connection type and duration and name of the connection. Note: Tapping Delete in the History Details window erases the entry from the History without displaying a confirmation dialog and closes the window.
  • Page 123 About Alert Log The Alert Log displays a table with three columns: Date, Time and Alert. to open and view the Alert Details dialog box. For common Alert errors, troubleshooting steps are provided in the Alert text. will close the dialog. will delete the alert from the log with Close Delete...

  • Page 124: Diagnostics

    Sprint Nationwide PCS Network. Diagnostics evaluates issues with your USB port, port configuration, PCS Connection Card signal strength, battery status, the enhanced Sprint Nationwide PCS Network and more. Once the program runs a diagnostics check it can recommend possible solutions.
  • Page 125 You may also tap to view details PCS Connection Card Information about your PCS Connection Card. Section 3: Using the PCS Connection Card 3G: Troubleshooting Tips (Pocket PCs) 119...

  • Page 127: Section 4: Pcs Vision

    Section 4 PCS Vision Section 4 PCS Vision 121...

  • Page 129: Pcs Vision

    Se c ti on 4 A PCS Vision In This Section Messaging PCS Business Connection CS Vision brings you clarity you can see and hear, with enhanced, always-on mobile multimedia capabilities like email, Internet browsing and PCS Business Connection that are easy to learn and use. This rich, colorful graphic experience will be visually comparable to your home or office computer.

  • Page 130: Web

    User name. Then, when you use PCS Vision Services, your User name is submitted to identify you to the Sprint Nationwide PCS Network. The User name is also useful as an address for email and instant messaging, as a way to personalize Internet services, and as an online virtual identity.

  • Page 131: Messaging

    Messaging Now you can send and receive email and instant messages, as well as chat on select PCS Connection Cards. With chat, you can have a conversation without talking. Join in a Web-based chat room to exchange information on a specific topic or read conversations that others have posted –...

  • Page 132: Email

    Email Using Email With Email, you can set up an account at no additional charge and perform many of the typical email functions from your PCS Phone that you can from your personal computer. You can manage your Email Account from your PCS Phone or personal computer at .

  • Page 133: Pcs Business Connection

    Connection Personal Edition software on your work PC. This allows data to be securely retrieved in real-time by your wireless device when connected to the Sprint Nationwide PCS Network. There is a monthly charge for PCS Business Connection, and usage charges will also apply.

  • Page 134: Pcs Vision Faqs

    PCS Vision FAQs How will I know when my PCS Connection Card is ready for PCS Vision Service? Your User name (for example, bsmith001@sprintpcs.com) will appear on the display screen. How do I sign-in for the first time? You are automatically signed in to PCS Vision Services when you launch the PCS Connection Manager.

  • Page 135: Section 5: Technical And Regulatory Information

    Section 5 Technical Specifications Regulatory Information Section 5 Technical Specifications and Regulatory Information 129...

  • Page 137: Technical Specifications

    Se c ti on 5 A Technical Specifications In This Section Environmental Specifications Hardware Specifications Software Specifications Transmitter & Receiver Specifications Mechanical Specifications his section outlines the environmental and technical specifications of your new PCS Connection Card. Section 5: Technical Specifications 5A: Technical Specifications 131...

  • Page 138: Environmental Specifications

    Environmental Specifications Environmental Specifications Operating temperature -20 to +50 °C (ambient, outside PCMCIA enclosure) Storage temperature -30 to +60 °C Humidity TIA/EIA IS-98-D Vibration Stability 1.5G from 5 to 500 Hz (The rate of 0.1 octaves/second in the three orthogonal axes.) Drop 1 meter onto concrete surface (On each of six surfaces, the CF2031 meets all electrical specifications with no...

  • Page 139: Hardware Specifications

    Hardware Specifications Hardware Specifications Interface Type Compact Flash Type II Common Air Interface CDMA 1xRTT Channel Spacing 50KHz Chip set MSM 5105 IF Receiving Chip IFR3000 / S1M8656A IF Transfer Chip RFT3100 Baud Rate Default: 230,400 bps (changeable) Transmitting Forward Link: 153.6 kbps (Max.

  • Page 140: Software Specifications

    Software Specifications Software Specifications CDMA Specification 1xRTT Applied Data Service IS-707A, IS-707A-1 SMS (IS-637) MT (No MO) IOTA Support OTASP (IS-683A) Support OTAPA (IS-683A) Support (preferred roaming list) Authentication Support Voice Support (8K EVRC, 13K QCELP) 1 NAM E911 & Position Location Support (AFLT) TTY/Accessibility Support Mobile IP...

  • Page 141: Transmitter Specifications

    Transmitter Specifications Transmitter Specifications Type of Multiplexing Duplex Normal Output Power 0.2 W TX Max Power Over 23dBm (Peak 25dBm) Frequency Range 1851.25 ~ 1908.75 MHz Frequency Stability Under Defined Frequency ±150Hz Bandwidth 1.25 MHz Occupied Bandwidth Under 1.32 MHz Type of Oscillation PLL Synthesizer Local Oscillator Frequency 1720.87 ~ 1778.37 MHz...

  • Page 142: Receiver Specifications

    Receiver Specifications Receiver Specifications Type of Receiving Super Heterodyne Method Frequency Range 1931.25 ~ 1988.75 MHz Bandwidth 1.25 MHz Occupied Bandwidth Under 1.32 MHz Type of Oscillation PLL Synthesizer Local Oscillator Frequency 1720.87 ~ 1778.37 MHz Intermediate Frequency 210.38 MHz Modulation Method QPSK Receiver Sensitivity...

  • Page 143: Mechanical Specifications

    Mechanical Specifications Mechanical Specifications Dimensions (W x D x H) 42.8 x 60.4 x 16 mm Weight About 25.0 g (CF2031 + Battery Pack: about 89.5 g) Battery Pack Dimension: 42.0 x 97.4 (75.0) x 12.8 mm Weight: about 64.5 g (Net Battery Size: 35.5 x 53.0 x 7.2 mm;...

  • Page 144: Miscellaneous

    Miscellaneous Miscellaneous UI & Driver PDA: Pocket PC / Pocket PC 2002 Notebook: Windows 98/ME/2000/XP Accessories CD-ROM (PCS Connection Manager, User’s Guide) CF2031 Case Battery Pack for PCS Connection Card Start Here Guide PC Card Adapter AC Adapter Certification & Approval FCC Part 15 &...

  • Page 145: Regulatory Information

    Se c ti on 5 B Regulatory Information In This Section Warning (EMI) - US FCC Information Warning (EMI) - Canada his section outlines important regulatory notices concerning your new PCS Connection Card Section 5: Technical Specifications and Regulatory Intormation 5B: Regulatory Information 139...

  • Page 146: Regulatory Notices

    Where appropriate, the use of the equipment is subject to the following conditions: Unauthorized modifications or changes not expressly CAUTION approved by Sprint Communications Company L.P. could void compliance with regulatory rules, and thereby your authority to use this equipment. This equipment WARNING (EMI) –...
  • Page 147 This digital apparatus does not exceed the WARNING (EMI) – Canada – Class B limits for radio noise emissions from digital apparatus as set out in the interference causing equipment standard entitled “Digital Apparatus”, ICES-003 of the Department of Communications. Cet appareil numérique respecte les limites de bruits radioélectriques applicables aux appareils numériques de Classe B prescrites dans la norme sur le matériel brouilleur: “Appareils Numériques”, NMB-003...

  • Page 149: Section 6: Safety And Terms & Conditions

    Section 6 Safety Information Terms & Conditions Section 6 Safety Information and Terms & Conditions 143...

  • Page 151: Safety And Notices

    Se c ti on 6 A Safety and Notices In This Section Important Notice Safety and Hazards his section outlines important liability and safety guidelines concerning your new PCS Connection Card Section 6: Safety Information and Terms & Conditions 6A: Safety and Notices 145...

  • Page 152: Important Notice

    SPRINT SPECTRUM L.P. accepts no responsibility for damages of any kind resulting from...

  • Page 153: Terms And Conditions

    Se c ti on 6 B Terms and Conditions In This Section Terms and Conditions of Services his section contains the terms and conditions of service for your new PCS Connection Card Section 6: Safety Information and Terms & Conditions 6B: Terms and Conditions 147...

  • Page 154: Terms And Conditions Of Services

    Service Plan. In the agreement, we use the words "we," "us," "our" or "Sprint" to refer to Sprint Spectrum L.P. and its affiliates doing business as Sprint. You accept the agreement...
  • Page 155 Services may not be available or may operate differently in certain affiliate markets or other areas. Credit Verification . You must have and maintain satisfactory credit to receive and continue to receive Services. We will verify your credit before agreeing to provide Services to you and we may verify your credit at any time while we provide Services to you.
  • Page 156 In certain instances, you may transfer a Number from another carrier to Sprint. Sprint does not in any way guarantee that such transfers to (or from) Sprint will be successful. If a transfer to Sprint is not successful, you will be responsible any discounts provided to you with the purchase of your PCS device.
  • Page 157 As long as your PCS Vision device is connected to the Sprint Nationwide PCS Network ("PCS Vision network"), you will be incurring data usage charges. You are responsible for all data activity from and directed to your PCS Phone, regardless of who initiates the activity.
  • Page 158 (e.g., computers, PDAs, etc.) through use of connection kits or other phone-to-computer/PDA accessories, or Bluetooth or other wireless technology. Sprint reserves the right to deny or to terminate service without notice for any misuse. Sprint is not responsible for any opinions, advice, statements, services applications or other information provided by third parties and accessible through PCS Vision wireless services.
  • Page 159 disclosure of information about you, subject to the policies of those sites and services. You consent to receiving advertising, warnings, alerts and other messages, including broadcast messages. Your access to PCS Vision wireless services is controlled by a password. Voice Command. PCS Voice Command is an optional service that allows you to place calls by using speech recognition technology.
  • Page 160 Account Spending Limit. We may change this minimum amount at any time upon notice to you. You may pay any past due balance and the minimum amount by any method authorized by Sprint. Contact PCS Customer Service Solutions for information about authorized methods of making these payments.
  • Page 161 Wireless Web Services are part of the Services that can be obtained through Sprint. Wireless Web Services are not available in all markets or while roaming off the Sprint Nationwide PCS Network. Use of Wireless Web Services requires an Internet-ready PCS Phone or certain other equipment (or both) and is subject to any memory, storage or other limitation in the phone or other equipment.
  • Page 162 Sprint and the other providers. If we do not have a roaming agreement in place, you may be able to place roaming calls "manually" by using a valid credit card.
  • Page 163 Messages. You will incur airtime usage charges when accessing your voicemail from your PCS Phone. You may also incur charges in accessing text messages from your PCS Phone. You may access your voicemail without incurring airtime usage charges by checking your voicemail from a wireline phone. We may impose limits on the number of voicemail or text message that can be retained through your PCS account.
  • Page 164 Internet using Wireless Web Services or from Voice Portal Services, PCS Vision wireless services or Internet services, content or applications not supported by Sprint PCS; g) any late or failed message delivery;...
  • Page 165 MANDATORY ARBITRATION OF DISPUTES. ANY CLAIM, CONTROVERSY OR DISPUTE OF ANY KIND BETWEEN THE CUSTOMER AND THE COMPANY AND/OR ANY OF ITS EMPLOYEES, AGENTS, AFFILIATES OR OTHER REPRESENTATIVES, WHETHER SOUNDING IN CONTRACT, STATUTE, OR TORT, INCLUDING FRAUD, MISREPRESENTATION, FRAUDULENT INDUCEMENT, OR ANY OTHER LEGAL OR EQUITABLE THEORY AND REGARDLESS OF THE DATE OF ACCRUAL OF SUCH CLAIM, CONTROVERSY OR DISPUTE SHALL BE RESOLVED BY FINAL AND BINDING ARBITRATION AS PRESCRIBED IN THIS SECTION.
  • Page 166 Choice of Law; Jurisdiction. This Agreement is governed by and must be construed under federal law and the laws of the State of Kansas, without regard to choice of law principles. General. If either of us does not enforce any right or remedy available under this Agreement, that failure is not a waiver of the right or remedy for any other breach or failure by the other party.

  • Page 168: Index

    Index data connections dormant 75 PCS Connection Manager – About PCS Connection Manager interface 71 window 94 status area icon 51 account transmit/receive icon 50 overview 12 Device Info & Diagnostics 93 account activation. See activation device info & diagnostics activation notebook PCs 109 –...
  • Page 169 PCS Web site 93 location general settings indicator 50 notebook PCs 53 location settings GO button 51 notebook PCs 58 lock code 13 hardware specifications 133 lock settings hardware version 93 notebook PCs 56 hazards 146 maintenance 14 I/O space (input/output space) 19 mechanical specifications 137 in service (active) memory...
  • Page 170 – notebook PCs 23 – Pocket PCs 36 safety 146 PCS Connection Manager searching for PCS Connection Card launching notebook PCs 44 notebook PC 96 Pocket PCs 62 Pocket PC 113 – – settings window 52 menu options 85 – signal strength 49 notebook PCs 43 –...
  • Page 171 uninstalling software Pocket PC 114 Updates Signing Up 125 voice calls incoming 83 keypad 79 outgoing 82 – voice connections 77 voice mute (Pocket PC) 81 voice privacy 53 voicemail 78 volume buttons 81 Browsing 124 Email 126 Launching 124 Messaging 125 Web messages indicator 50...

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