Troubleshooting Wi-Fi Connections; Product Support - Logic Instrument Fieldbook I1 User Manual

6.2 Troubleshooting Wi-Fi Connections

Use this troubleshooting table to help solve problems with your 802.11 radio connection.
Problem
When I turn on the tablet after it was suspended
for a while (10 to 15 minutes or longer), it can no
longer send or receive messages over the
network.
The computer is connected to the network and I
move to a new site to collect data, my computer
now shows I'm not connected to the network.
The computer appears to be connected to the
network but I cannot establish a terminal
emulation session with the host computer.
The computer appears to be connected to the
network but the host computer is not receiving
any information from the computer.
A network connection icon appears in the toolbar
but then disappears.

6.3 Product Support

In case you cannot solve a problem on your own, please contact one of the following contacts (in this order):
1. Contact your system administrator
2. Contact your reseller or distributor
3. Contact the Logic Instrument support
a. Visit the support section on the website: www.logic-instrument.com/support
b. Germany / Austria / Switzerland:
c. USA: support.us@logic-instrument.com
d. ROW / French Headquarter:
To better assist you, please prepare the following information:
1. System serial number
2. Operating system and BIOS version (can be found in the FieldControl Software)
Possible Solution
Host may have deactivated or lost current terminal
emulation session. In a TCP/IP direct connect network,
turn off the "Keep Alive" message from host to maintain
the TCP session while the computer is suspended.
Move closer to an access point or to a different location
to reestablish communications until you reconnect with
the network.
There may be a problem with the host computer, or
with the connection between the access point and the
host computer. Check with the network administrator to
make sure the host is running and allowing users to log
in to the system.
There may be a problem with the connection between
the access point and the host computer. Check with the
network administrator or use your access point user's
manual.
The computer may not be communicating with the
intended access point. Make sure the network name
matches the access point network name.
The access point may not be communicating with the
server. Ensure the access point is turned on, properly
configured, and has 802.1x security enabled.
support.dach@logic-instrument.com
support@logic-instrument.com
| +49 89 666 2876
| +33 1 39 35 61 61
40