Contacts Directory; View The Directory - Splicecom PCS 542 User Manual

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PCS 542 User Manual

Contacts Directory

Provided with the maximiser system is the ability to set up a database of contact information that
can be accessed via your PCS 542. Your System Administrator is responsible for the maintenance of
this database and will be able to assist you with your queries. The purpose of this database is to
provide you with a directory of telephone numbers to enable you to make calls quickly and easily;
and to match incoming telephone numbers so that you can identify callers and handle the calls in
the appropriate manner.
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The directory on your PCS 542 uses this database to enable to you quickly and easily call a colleague,
an external customer or supplier, for example, and an internal department.
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The directory enables you to call or transfer a call to a colleague without having to remember their
extension number. Each of your colleagues will have a User account on the telephone system and
the directory will list your colleagues by that User name making it easier for you to phone either
their extension number, mobile or home number. (If you do not wish the directory to display the
Users of your telephone system please refer to the Directory Filters section from page 39.)
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The directory enables you to call or transfer a call to an external contact such as a customer, supplier,
partner etc entered on the database. (If you do not wish the directory to display external contacts
stored on the database please refer to the Directory Filters section from page 35.)
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The directory will also enable you to call or transfer a call to an internal Department where the call
can be answered by any one of a group of people, such as Sales, Support, Accounts etc. For further
information on Departments please refer to page 31. (If you do not wish the directory to display
Departments please refer to the Directory Filters section from page 35.)
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The directory will display your speed dials once created enabling you to call or transfer calls to
regularly used numbers. (If you do not wish the directory to display your speed dials please refer to
the Directory Filters section from page 35.)
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(Please note that if you create a Favourite (speed dial) for a number also stored on the database,
when a call is received from this number the incoming CLI will be matched to the speed dial in
preference to the database entry. This means that the speed dial name will be displayed in Call
Status instead of the name stored in the database.)
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View the Directory

1 Press the Directory button to access the directory
2 You will be presented with a Search facility to assist you in quickly finding the
contact you require.
3 Press the key on the keypad displaying the letter you need
4 The number displayed on this key will be entered
The directory entries commencing with the letters displayed on the key pressed will be listed.
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Contacts Directory
PCS 542 User Manual Version 3.3/0714/1
A A Milne!
A B Dunning!
A Banks!
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