Splicecom PCS 552 User Manual
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Splicecom PCS 552 User Manual

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PCS 552
User Manual
March 2012

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  • Page 1 PCS 552 User Manual March 2012...
  • Page 2 PCS 552 User Manual Document No. 019 Version No. V3.2/0312/1 © Copyright SpliceCom Ltd SpliceCom Ltd The Hall Business Centre, Berry Lane Chorleywood, Herts WD3 5EX Tel: 01923 287700 Website: www.splicecom.com...

  • Page 3: Table Of Contents

    PCS 552 User Manual Contents Introduction ..............................1 About this manual ..............................1 How your PCS 552 will operate ........................... 1 Feature Highlights ..............................4 The PCS range ..............................6 Basic Call Handling ............................7 Making a Call ................................ 7 Answer a call ................................
  • Page 4 Voicemail for Departments ..........................52 PCS 552 Administration ..........................54 Hot Desking/Log In ............................54 Remote PSTN ..............................55 Phone Information ............................. 57 Partnering your PCS 552 with your PC or laptop ....................58 Index ................................59 Contents PCS 552 User Manual V3.2/0312/1...

  • Page 5: Introduction

    16. If you connect a headset to the headset port on the PCS 552 your hands free conversation will be via the headset and not through the phone’s speaker. You can configure your phone so that the ringing tone will only be heard via your headset, please refer to the Headset Ringing section from page 39 for further details.
  • Page 6 If this feature has been configured on your phone as soon as you use your PCS 552 again the display will return to full brightness. Your PCS 552 may also be configured so that a screen saver (blank screen) will appear either at a set time (usually during the night) or when your phone has been idle for a certain amount of time.
  • Page 7 10 for further details. The Volume Down button will enable you to reduce the headset or hands free or ringing volume on your PCS 552. Please refer to the Changing the volume section from page 16 for further details.

  • Page 8: Feature Highlights

    Feature Highlights Access to the System Database Your PCS 552 gives you access to a database of information stored on your maximiser system that provides directories of telephone numbers (internal and external) to help you to quickly and easily make and transfer calls.
  • Page 9 Hot Desking If you share your PCS 552 with other colleagues you can log in using your own extension number and access code so that you can use your own settings and be identified with your name when you make and receive calls.

  • Page 10: The Pcs Range

    “keyless” IP Phone, featuring a wide-screen, full-colour, LCD touch display, to provide context sensitive displays, information & web based content. The IP 530 is SpliceCom's entry-level IP Phone, designed to work with maximiser to address everyday business telephony needs. The PCS 520 is a display...

  • Page 11: Basic Call Handling

    User account has been configured so that you are required to enter an Account Code before making an external call the Account Code screen will be displayed after you have dialled the external number. Basic Call Handling PCS 552 User Manual v3.2/0312/1...

  • Page 12: Answer A Call

    The call will be passed to your Forward on Busy number (if set) or passed to voicemail (if enabled) or cancelled. (Please refer to your System Administrator for further information on your Forward on Busy number.) Basic Call Handling PCS 552 User Manual V3.2/0312/1...

  • Page 13: End A Call

    Press the context sensitive key beside Hang Up to cancel the Dial Ahead Hang up Press the context sensitive key beside Choose to display the list of numbers stored for this Choose user, and dial your colleague’s mobile number, for example. Basic Call Handling PCS 552 User Manual v3.2/0312/1...

  • Page 14: Mute A Call

    You will be able to hear the caller but they will not be able to hear you. Press the Mute button to mute your call. The Muted symbol will appear within Call Status Press the Mute button again to turn this feature off. Basic Call Handling PCS 552 User Manual V3.2/0312/1...

  • Page 15: Pause A Call

    Recall button, or wait for the other end to hang up. Please note that you will only lose the caller if you or the caller hang up. Use the Recall button to return to the caller. Basic Call Handling PCS 552 User Manual v3.2/0312/1...

  • Page 16: Parking A Call

    When you receive or make a call, Call Status will display Park 1 and 2. 01323654982 Marcus Loach Press the Down arrow to access Park 3 and 4. 01:32 Press the Up arrow to return to Park 1 and 2 Pause Record Park 1 Park 2 Basic Call Handling PCS 552 User Manual V3.2/0312/1...
  • Page 17 Calls can be picked up via a short code. This is useful if you wish to pick up a call parked in a slot not  displayed on your PCS 552. Colleagues who are using an analogue handset may also need to use a short code to pick up a call. Please refer to your System Administrator for the relevant short code.

  • Page 18: Conference Call

    If you end the call, ie replace your handset, you will end the conference and all calls will be disconnected. End a conference call Replace your handset or press the Speaker button to end the conference. All calls will be cleared. Basic Call Handling PCS 552 User Manual V3.2/0312/1...

  • Page 19: Call Waiting

    PCS 552 User Manual Please note that pressing the Speaker button will only end the conference if the PCS 552 is used in hands free mode otherwise this button will switch from handset to hands free mode. Call Waiting Call Waiting is a facility which allows you to receive a second call while still connected to another call. The use of this feature is controlled by your System Administrator who will inform you whether this facility has been enabled on your extension.

  • Page 20: Switch To Hands Free

    If you press the Speaker button while using hands free you will end the call.  If your PCS 552 is configured so that your calls can only be handled hands free, when using a headset in most cases, this feature is not available.
  • Page 21 Handset volume If you have answered the call using the handset: Press the Volume Up or Down buttons as required. The volume of your handset will increase or decrease appropriately. Basic Call Handling PCS 552 User Manual v3.2/0312/1...

  • Page 22: Calls History

    Identifying the type of call Signifies an answered incoming call Signifies an unanswered (or missed) incoming call Signifies an answered outgoing call Signifies an unanswered outgoing call Signifies a new or unread voicemail message Calls History PCS 552 User Manual V3.2/0312/1...

  • Page 23: Viewing The Details Of A Call

     The caller’s extension number 2053  Your User name or the name of the colleague who has diverted their calls to Marcus Loach you or the name of the Department called Delete Choose Dial Back Calls History PCS 552 User Manual V3.2/0312/1...

  • Page 24: Missed Calls

    An incoming call received by your phone that is not answered either by yourself or by voicemail will be registered as a missed call in your Calls History. The Missed Call symbol will appear within the default home page Calls History PCS 552 User Manual V3.2/0312/1...

  • Page 25: Redial A Number

    Contact can be accessed via the call details. Press the Messages button From the Calls History press the context sensitive key beside the call required. Select the context sensitive key beside Choose Choose Calls History PCS 552 User Manual V3.2/0312/1...

  • Page 26: Delete A Call

    Select the context sensitive key beside Yes. (If you select No you will be returned to the call details.) The call will be removed from the Calls History. The next call in your list will be displayed. Calls History PCS 552 User Manual V3.2/0312/1...

  • Page 27: Contacts Directory

    The directory on your PCS 552 uses this database to enable to you quickly and easily call a colleague, an external customer or supplier, for example, and an internal department.
  • Page 28 Voicemail. This option will only be available if voicemail has been enabled for this User. Please refer to the Voicemail section from page 45 for further details.  Press the context sensitive key beside Back to return to the directory. Back Contacts Directory PCS 552 User Manual V3.2/0312/1...

  • Page 29: Make A Call Via The Directory

    Transfer the call by replacing your handset or by pressing the Speaker button. You will no longer have control of the call. If at any time during this process you wish to return to your original caller press the Recall button. Contacts Directory PCS 552 User Manual V3.2/0312/1...

  • Page 30: Alternative Method To View The Directory

    3 Press the key on the keypad displaying the letter you need 4 The first letter on this key will be entered in the search box. 5 Continue to press the key until the letter required has been entered. Contacts Directory PCS 552 User Manual V3.2/0312/1...
  • Page 31 PCS 552 User Manual 6 The directory entries commencing with this letter will be displayed. Carol Farmer Cargo Deliver Chris Bennett Crystal Accou Cheryl Brown  Further letters can be entered to reduce the search. Contacts Directory PCS 552 User Manual V3.2/0312/1...

  • Page 32: Departments

    Departments are a feature of the maximiser system that allows calls to be routed efficiently to a group of Users by dialling one number either internally or externally. The following describes the usage of your PCS 552 when Departments are used on your maximiser system. Working as a member of a Department Due to your role in your company you may have been placed in a Group on the maximiser system.

  • Page 33: Make A Call To A Department

    Department will be made automatically. Wait for the call to be answered and announce the call Transfer the call by replacing your handset or by pressing the Speaker button. You will no longer have control of the call. Departments PCS 552 User Manual V3.2/0312/1...

  • Page 34: Calls History

    This facility will also give you access to voicemail messages for the Department, please refer to the Voicemail section from page 28 for further information. For further information on using Calls History please refer to page 18. Departments PCS 552 User Manual V3.2/0312/1...

  • Page 35: User Settings

    (+)  press the context sensitive key beside the Backspace symbol  to make any  changes. Description Shaun_ Description Number  Save Cancel Press the context sensitive key beside Number Number User Settings PCS 552 User Manual V3.2/0312/1...

  • Page 36: Favourites Page

    Press the Favourites button. (The Favourites page can be accessed while the PCS 552 is idle or during a call.) The Favourites page will be displayed giving access to the 4 park slots and your speed Park 1 dials.
  • Page 37 Wait for the call to be answered and announce the call Transfer the call by replacing your handset or by pressing the Speaker button. You will no longer have control of the call. User Settings PCS 552 User Manual V3.2/0312/1...
  • Page 38 Please refer to page 12 for further information on parking a call.  If you do not wish your colleagues to pick up calls ringing on your phone via their speed dials, please contact your System Administrator who can configure this for you. User Settings PCS 552 User Manual V3.2/0312/1...

  • Page 39: Amend A Speed Dial

    System Administrator for further information. Once this has been set up for you, to use a Speed Dial you would first select the group and then the speed dial required. Press the Favourites button  Exhibition Press the context sensitive key beside the Favourite Group required. User Settings PCS 552 User Manual V3.2/0312/1...

  • Page 40: Telephone Numbers

    By the Follow Me facility (please refer to the Call Divert/Follow Me section page 40 for further information). Enter your personal numbers Numbers.. 1 From the Settings menu select the context sensitive key beside Numbers 2 The five fields in which you can enter numbers are displayed User Settings PCS 552 User Manual V3.2/0312/1...

  • Page 41: Defaults

    Defaults Home Page By default, your PCS 552, when idle, will display your extension number, User name, and the date and time. However, you may prefer to display the Favourites page, the Contacts Directory, Calls History or the dial screen whenever your phone is idle. This would be useful if, for example, you regularly need to find a telephone number quickly and prefer not to press the Contacts button each time, or you wish to constantly monitor voicemail messages without having to press the Messages button.

  • Page 42: Off Hook Page

    BT, for example. This is the normal operation of a telephone. However this method is different to using a phone such as a mobile, where we enter the number in first and then press the Call button. On a PCS 552 you can decide which method you prefer, you can either go off hook and start to dial or you can use the Dial Ahead facility as described from page 9.

  • Page 43: Keypad Mode

    Headset Ringing By default, the ringing tone of the PCS 552 will be heard through the phone’s speaker. However, if you are using a headset you may wish to hear the ringing though the headset instead, and thereby not disturb User Settings PCS 552 User Manual V3.2/0312/1...

  • Page 44: Call Divert/Follow Me

    Press the context sensitive key beside Back to return to the Divert menu Back  Divert To will be displayed with a tick. Divert To.. Press the context sensitive key beside Divert Mode Divert Mode.. User Settings PCS 552 User Manual V3.2/0312/1...
  • Page 45 If your calls are forwarded to an internal extension and that extension is not answered or busy the  caller will be passed to your voicemail (if enabled) or logged as a missed call on your PCS 552. Turn off Follow Me From the Settings menu select the context sensitive key beside Divert ...

  • Page 46: Out Of Office Message

    Off Site  4 Select the context sensitive key beside Back to return to the Settings menu. The Back Status option will display a tick to indicate that this facility has been enabled. User Settings PCS 552 User Manual V3.2/0312/1...

  • Page 47: Group Log In

    A tick beside a Group will indicate that you are currently logged into this Group. Press the context sensitive key beside the Group required and the tick will disappear to indicate that you are logged out of this Group. User Settings PCS 552 User Manual V3.2/0312/1...

  • Page 48: Do Not Disturb

    Do Not Disturb set via their respective directories. Turn off Do Not Disturb From the Settings menu select the context sensitive key beside DND The tick beside DND will disappear to indicate that this feature has been disabled. User Settings PCS 552 User Manual V3.2/0312/1...

  • Page 49: Voicemail

    If a caller has left a message the “New Message” symbol will appear within the default home page and the SpliceCom LED on your handset will flash until you have listened to the message. Divert an incoming call to voicemail...

  • Page 50: Message Handling

    Return to Calls History Back When a message is played the following options are available: Skip Forward – forward the message by 2 seconds Voicemail PCS 552 User Manual V3.2/0312/1...

  • Page 51: Delete A Message

    Press the Messages button. Your Calls History will be displayed. Use the Page Down and Page Up buttons to display the entry required. Press the context sensitive key beside the message required and the message details will be displayed Voicemail PCS 552 User Manual V3.2/0312/1...

  • Page 52: Record A Greeting

    Your new message will be played back to you. Press the context sensitive key beside Stop or hang up and your new greeting will be Stop saved. Please refer to your system administrator for details on how to record a permanent greeting. Voicemail PCS 552 User Manual V3.2/0312/1...

  • Page 53: Using An Assistant Telephone Number

    Press the context sensitive key beside Play. Your caller will be put on hold and the Play message will be played Press the context sensitive key beside Stop to return to your call Stop Press the Recall button to return to your call. Voicemail PCS 552 User Manual V3.2/0312/1...

  • Page 54: Leave A Message For A Colleague

    4 Replace your handset or press the Speaker button. You will no longer have control of the call. Please note: that this facility will only be available if voicemail has been enabled for your colleague. Voicemail PCS 552 User Manual V3.2/0312/1...

  • Page 55: Record A Call

    System Administrator.) Press the Messages button. Press the context sensitive key beside Memo Memo Record the message required When finished, press the context sensitive key beside Stop or hang up. Voicemail PCS 552 User Manual V3.2/0312/1...

  • Page 56: Voicemail For Departments

    5 Press the context sensitive key beside Play and the message will be played. Play Please note that if you are able to access Department voicemail messages via your PCS 552 the answered and missed calls for the Department will also be displayed in your Calls History. Please refer to page 18 for further information on the Calls History.
  • Page 57 Press the context sensitive key beside Voicemail. You will no longer have control of Voicemail the call. Please note: that this facility will only be available if voicemail has been enabled for relevant Department. For further information on transferring a call please refer to page 11. Voicemail PCS 552 User Manual V3.2/0312/1...

  • Page 58: Pcs 552 Administration

    PCS 552. The benefit of logging in as yourself rather than using someone else’s phone is that all your User settings follow you.

  • Page 59: Remote Pstn

    3 Press the context sensitive key beside Logout Logout 4 Wait for the PCS 552 to communicate with the telephone system 5 When the log out is complete the handset will return to the assigned User or the Login screen will be displayed.
  • Page 60 Press the context sensitive key beside Back again and the Divert option will no  Back longer be displayed with a tick. PCS 552 Administration PCS 552 User Manual V3.2/0312/1...

  • Page 61: Phone Information

     IP Address of the PCS 552  Hardware address of the PCS 552 192.168.0.24  IP address of the Call Server to which the PCS 552 is connected 00-07-  IP address of the Call Server providing the User’s voicemail service.

  • Page 62: Partnering Your Pcs 552 With Your Pc Or Laptop

    PCS 60 application. This desktop productivity application delivers all of the functionality associated with the top of the range PCS 580 and is available for Windows, Mac OS X and Linux PCs. Some of the extra features you can gain access to when using the PCS 60 in conjunction with your PCS 552 include;...

  • Page 63: Index

    13 groups, 28 pick up a parked call, 13 make a call to a department, 29 partner your PCS 552, 58 receiving a department call, 28 pause a call, 11 transfer a call to a department, 29...
  • Page 64 50 transfer a call, 11 volume, 16 to a department, 29 wrap up time to voicemail, 50 receiving a department call, 29 using a speed dial, 33 PCS 552 Administration PCS 552 User Manual V3.2/0312/1...
  • Page 66 Splice Defining next-generation communication The Hall Farm Business Centre, Berry Lane, Chorleywood, Hertfordshire WD3 5EX Tel: 01923 287700 Fax: 01923 287722 Email: info@splicecom.com Website: www.splicecom.com...

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