Transfer A Call To A Department's Voicemail; Transfer A Call To A Department's Voicemail Using The Contacts Directory - Splicecom PCS 542 User Manual

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PCS 542 User Manual

Transfer a call to a Department's voicemail

1 Place the call on hold by pressing the Recall button
2 Dial the Department's extension number either via the keypad.
3 Once the call has been connected press the navigation keys
Leave Msg
Voicemail and then press accept.
4 Replace your handset or press the Speaker button. You will no longer have
control of the call.
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Please note: that this facility will only be available if voicemail has been enabled for relevant
Department.
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Transfer a call to a Department's voicemail using the Contacts directory

You may wish to transfer a call directly to a Department's voicemail which can be achieved via the
Contacts directory. (For further information on using the Contact directory please refer to page 26.)
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1 Place the call on hold by pressing the Recall button
2 Press the Directory button
3 Use the Search facility to find the colleague required
4 Use the navigation keys
Voicemail 5 Use the navigation keys
longer have control of the call.
Please note: that this facility will only be available if voicemail has been enabled for relevant
Department. For further information on transferring a call please refer to page 14.
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Call Centre Working
PCS 542 User Manual Version 3.3/0714/1
to select the Department followed by accept
to select Voicemail followed by accept
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to select
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