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Splicecom PCS 542 User Manual

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PCS 542
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  • Page 1 PCS 542 User Manual Version 3.3/0714/1 
 Version 3.3/0714/1...
  • Page 2 PCS 542 User Manual Document No. 2.0 Version 3.3/0714/1 © Copyright SpliceCom Ltd SpliceCom Ltd The Hall Business Centre, Berry Lane Chorleywood, Herts WD3 5EX Tel: 01923 287700 Website: www.splicecom.com...

  • Page 3: Table Of Contents

    PCS 542 User Manual Contents Introduction ................................About this manual ..............................How your PCS 542 will operate ..........................Feature Highlights ..............................The PCS range ................................. Basic Call Handling ..............................Making a Call ................................. Alternatively, ................................Answer a call ................................Dial Ahead ................................
  • Page 4 ......................Call Centre Feature comparison chart ........................PCS 542 Administration ............................Hot Desking/Log In ............................... Partnering your PCS 542 with your PC or laptop ....................Using SSL on your PCS542 ............................ Contents PCS 542 User Manual V3.3 Draft - 8...

  • Page 5: Introduction

    If you connect a headset to the headset port on the PCS 542 your hands free conversation will be via the headset and not through the phone’s speaker. You can configure your phone so that the ringing tone will only be heard via your headset, please refer to the Headset Ringing section from page 33 for further details.
  • Page 6 If this feature has been configured on your phone as soon as you use your PCS 542 again the display will return to normal. Please refer to your System Administrator for further information. Introduction PCS 542 User Manual Version 3.3/0714/1...

  • Page 7: Control Buttons

    PCS 542 User Manual Control Buttons The PCS 542 has many built features that can be accessed via either a single key press or via the Quick-settings or Settings functions. 
 Ringing and Missed Display call indicator Phone Menu Navigation...
  • Page 8 The resulting recording will become a new voicemail message and can be accessed in the usual way. Refer to page 47 for further details. Backspace. Pressing this key removes the last entered character from the screen. Introduction PCS 542 User Manual Version 3.3/0714/1...
  • Page 9 PCS 542 User Manual Control Buttons (Continued) The PCS 542 has 8 grey Function buttons that allow you to perform in call actions such as hold, conference and Divert and Status functions as well as directory searching. Handsfree The Speaker button will place your phone off-hook and enable you to use hands free mode.
  • Page 10 PCS 542 User Manual Control Buttons (Continued) Under your PCS 542’s screen there are 4 buttons, these are used to navigate, select and change your phones settings. Accept/Select Settings Menu Navigation Up Menu Navigation Down Settings This enters into the PCS 542’s main settings and allows you to change defaults, Contrast and shows the PCS 542’s setup information.

  • Page 11: Feature Highlights

    Favourites The PCS 542 is unable to display favourites, however to use this facility you can useNavigate (Please see your system administrator for further details).
  • Page 12 Note: This facility is only available on the PCS 542 by using Navigate to partner your phone. Hot Desking If you share your PCS 542 with other colleagues you can log in using your own extension number and access code so that you can use your own settings and be identified with your name when you make and receive calls.

  • Page 13: The Pcs Range

    Available as standard for every SpliceCom user, Navigate delivers ALL of the benefits associated with SpliceCom's top of the range IP Phones. Calls can be dialled as normal from the IP or analogue phone's keypad, or alternatively via your  Windows PC, with the same choice being available for call handling (answer, hold, transfer, park, pick-up, conference, etc.) as well.

  • Page 14: Basic Call Handling

    Code before making an external call the Account Code screen will be displayed after you have dialled the external number. Enter Account Code! Cancel! For further information on using Account Codes on your telephone system please refer to your System Administrator. Basic Call Handling PCS 542 User Manual Version 3.3/0714/1 ! 1 0...

  • Page 15: Answer A Call

    (see the Parking a call section from page 15 for further details). Replace your handset if this is not required. Basic Call Handling PCS 542 User Manual Version 3.3/0714/1 ! 1 1...

  • Page 16: Dial Ahead

    Choose Use the Navigation keys to select Choose to display the list of numbers stored for this user, and dial your colleague’s mobile number, for example. Basic Call Handling PCS 542 User Manual Version 3.3/0714/1 ! 1 2...

  • Page 17: Mute A Call

    Press the Recall button External callers will be played “music on hold” if configured. (Please refer to your System Administrator for further details.) To retrieve the call press the Recall button Basic Call Handling PCS 542 User Manual Version 3.3/0714/1 ! 1 3...

  • Page 18: Transferring A Call

    Hang Up.) Once the ringing tone is heard replace your handset or press the Speaker button (if using hands free). You will no longer have control of the call. Basic Call Handling PCS 542 User Manual Version 3.3/0714/1 ! 1 4...

  • Page 19: Parking A Call

    Press accept to use the selected park slot for your call. The details of the caller will be displayed against the relevant Park slot. Basic Call Handling PCS 542 User Manual Version 3.3/0714/1 ! 1 5...
  • Page 20 • Calls can be picked up via a short code. This is useful if you wish to pick up a call parked in a slot not displayed on your PCS 542. Colleagues who are using an analogue handset may also need to use a short code to pick up a call.

  • Page 21: Conference Call

    Replace your handset or press the Speaker button to end the conference. All calls will be cleared. Please note that pressing the Speaker button will only end the conference if the PCS 542 is used in hands free mode otherwise this button will switch from handset to hands free mode.

  • Page 22: Call Waiting

    To clear the call that you are currently connected to and return to the original call press the Recall button, or wait for the other end to hang up. Basic Call Handling PCS 542 User Manual Version 3.3/0714/1 ! 1 8...

  • Page 23: Switch To Hands Free

    If you press the Speaker button while using hands free you will end the call. • If your PCS 542 is configured so that your calls can only be handled hands free, when using a • headset in most cases, this feature is not available.
  • Page 24 If you have answered the call using the handset: Press the Volume Up or Down buttons as required. The volume of your handset will increase or decrease appropriately. Basic Call Handling PCS 542 User Manual Version 3.3/0714/1 ! 2 0...

  • Page 25: Calls History

    Press the History button to return to your home page. Identifying the type of call Signifies an answered incoming call Signifies an unanswered (or missed) incoming call Signifies an answered outgoing call Signifies an unanswered outgoing call Calls History PCS 542 User Manual Version 3.3/0714/1 ! 2 1...

  • Page 26: Viewing The Details Of A Call

    You will see the Time and date of the call, the name of the contact (If the number you dialled is recognised by the system), The number you dialled and your user name. Dial! 17:59 16/3/2014! Basingstoke - 01256465887! (Marcus 542) Calls History PCS 542 User Manual Version 3.3/0714/1 ! 2 2...

  • Page 27: Missed Calls

    Calls History. Press the History button. From the Calls History use the navigation keys to select the outgoing call required. Select Dial. Dial The call will be made Calls History PCS 542 User Manual Version 3.3/0714/1 ! 2 3...

  • Page 28: Ring Back A Caller

    Alternatively, Back Select Back to return to the call details. Å Calls History PCS 542 User Manual Version 3.3/0714/1 ! 2 4...

  • Page 29: Delete A Call

    Use the navigation keys to select Yes. (If you select No you will be returned to the call details.) The call will be removed from the Calls History. The next call in your list will be displayed. Calls History PCS 542 User Manual Version 3.3/0714/1 ! 2 5...

  • Page 30: Contacts Directory

    The directory on your PCS 542 uses this database to enable to you quickly and easily call a colleague, an external customer or supplier, for example, and an internal department.
  • Page 31 Press the Directory button to return to your home page Please note that you can view a directory entry while on a call if, for example, you wish to look up a contact’s phone number. Contacts Directory PCS 542 User Manual Version 3.3/0714/1 ! 2 7...

  • Page 32: Make A Call Via The Directory

    Transfer the call by replacing your handset or by pressing the Speaker button. You will no longer have control of the call. If at any time during this process you wish to return to your original caller press the Recall button. Contacts Directory PCS 542 User Manual Version 3.3/0714/1 ! 2 8...

  • Page 33: Alternative Method To View The Directory

    5 Use the navigation keys to select Back and then press accept to return to the Settings menu. 6 Press the settings button to return to the home screen again. Contacts Directory PCS 542 User Manual Version 3.3/0714/1 ! 2 9...
  • Page 34 Continue to press the key until the letter required has been entered. The directory entries commencing with this letter will be displayed. Further letters can be entered to reduce the search. Departments PCS 542 User Manual Version 3.3/0714/1 ! 3 0...

  • Page 35: Departments

    (If you are an Agent within a Vision Call Centre the Wrap Up screen will not display Completion Codes as these will appear on Navigate for you to select. Please refer to your System Administrator for further details.) Departments PCS 542 User Manual Version 3.3/0714/1 ! 3 1...

  • Page 36: Make A Call To A Department

    This facility will also give you access to voicemail messages for the Department, please refer to the Voicemail section from page 42 for further information. For further information on using Calls History please refer to page 21.
 Departments PCS 542 User Manual Version 3.3/0714/1 ! 3 2...

  • Page 37: Settings

    Call button. On a PCS 542 you can decide which method you prefer, you can either go off hook and start to dial or you can use the Dial Ahead facility as described from page 12.
  • Page 38 4) Directory Filters The functionality of the Contacts Directory (as described from page 26) can be adapted to suit your use of your PCS 542 as follows. Users filter – this option will enable or disable the display of the Users of your telephone system.
  • Page 39 4 Press the settings key to return to the Settings menu. 5) Headset Ringing By default, the ringing tone of the PCS 542 will be heard through the phone’s speaker. However, if you are using a headset you may wish to hear the ringing though the headset instead, and thereby not disturb your colleagues around you.

  • Page 40: Phone Info

    IP address and version of software your PCS 542 is running. Line Hardware address of the PCS 542. Line address of the call server that the PCS 542 is connected and the IP address of your voicemail service. Line User’s name and extension number.

  • Page 41: Quick Settings

    Divert menu. Divert To will be displayed with a tick. Divert To ✓ Divert Mode Use the navigation keys to select Divert Mode and then press accept User Settings PCS 542 User Manual Version 3.3/0714/1 ! 3 7...
  • Page 42 When a colleague’s calls have been diverted to your extension your colleague’s name will be displayed in Call Status under the caller’s number or name. This information will enable you to identify and answer a diverted call correctly. User Settings PCS 542 User Manual Version 3.3/0714/1 ! 3 8...

  • Page 43: Status Message

    Quick status key again will take you back to the main menu and display your current status. Divert Mode (None)! Divert To (None)! Extn Anywhere (None)! Status (In Meeting) User Settings PCS 542 User Manual Version 3.3/0714/1 ! 3 9...

  • Page 44: Extension Anywhere

    Anywhere is displayed with a tick followed by the entered number in brackets. Press Quick Settings to return to the home page where the Extn Anywhere icon is displayed. User Settings PCS 542 User Manual Version 3.3/0714/1 ! 4 0...

  • Page 45: Do Not Disturb

    1 Press the Do not disturb key. The DND icon will disappear to indicate that this feature has been disabled. When you lift he handset you will receive normal dial tone. User Settings PCS 542 User Manual Version 3.3/0714/1 ! 4 1...

  • Page 46: Voicemail

    User name. (However, if you are handling calls for a Department or another colleague these names 01252846031 will be displayed here so that you can distinguish these from your own messages.) Voicemail PCS 542 User Manual Version 3.3/0714/1 ! 4 2...

  • Page 47: Message Handling

    Ring back the caller on the number displayed. (Please note that if a number was not presented with the call this feature will not be available.) Back Return to Calls History. Call Centre Working PCS 542 User Manual Version 3.3/0714/1 ! 4 3...

  • Page 48: Delete A Message

    If there are numbers stored in the User’s or Contact’s Spare 1 or Spare 2 Telephone Number fields these will be displayed in the next two lines. Use the navigation buttons to scroll through the options, select the number to dial by pressing accept. Voicemail PCS 542 User Manual Version 3.3/0714/1 ! 4 4...

  • Page 49: Record A Greeting

    Play the message. Your caller will be put on hold and the message will be played Press accept to Stop playing the message and to return to your call Stop Press the Recall button to return to your call. Call Centre Working PCS 542 User Manual Version 3.3/0714/1 ! 4 5...

  • Page 50: Leave A Message For A Colleague

    4 Replace your handset or press the Speaker button. You will no longer have control of the call. Please note: that this facility will only be available if voicemail has been enabled for your colleague. Voicemail PCS 542 User Manual Version 3.3/0714/1 ! 4 6...

  • Page 51: Transfer A Call To A Colleague's Voicemail Using The Contacts Directory

    CVV Masking that enables you to temporally stop the recording of these details. During a Department call you will see the record icon on the PCS 542’s screen. To temporarily stop recording press the record button you will then see the record icon change to the Masked icon.

  • Page 52: Voicemail For Departments

    You can retrieve and handle the messages in the same way as your personal messages. Please note that if you are able to access Department voicemail messages via your PCS 542 the answered and missed calls for the Department will also be displayed in your Calls History. Please refer to page 18 for further information on the Calls History.

  • Page 53: Transfer A Call To A Department's Voicemail

    Please note: that this facility will only be available if voicemail has been enabled for relevant Department. For further information on transferring a call please refer to page 14. Call Centre Working PCS 542 User Manual Version 3.3/0714/1 ! 4 9...

  • Page 54: Call Centre Working

    The PCS 542 in a call centre environment The PCS 542 is designed as a low cost phone and as such some of the features available on other PCS phones are not available (See call centre feature comparison chart on page 51). However if the PCS 542 is partnered the following call centre functionality is available via Navigate (Please see the Navigate and Vision Call Centre users manuals for further details).

  • Page 55: Call Centre Feature Comparison Chart

    $agentlogin supported as a favourite $loggedindur ation supported as a favourite Call Centre Working PCS 542 User Manual Version 3.3/0714/1 ! 5 1...

  • Page 56: Pcs 542 Administration

    Login 4 Press accept to Login 5 Wait for the PCS 542 to communicate with the telephone system. 6 When the log in is complete your home page will appear. If this is the default page your User Name and extension number will be displayed.

  • Page 57: Partnering Your Pcs 542 With Your Pc Or Laptop

    Operator Console mode • For further details on installing Navigate please refer to your System Administration. For details on how to use it in conjunction with your PCS 542 please see SpliceCom’s Navigate User Manual. Administration PCS 542 User Manual V3.3...

  • Page 58: Using Ssl On Your Pcs542

    SSL link back to the host PBX through the internet. The PCS 542 gives you the option to use SSL, However this must have previously been setup by your System Administrator.
  • Page 59 Please check with your System Administrator if this facility is available. • Navigate or PCS60 cannot be used to partner an SSL enabled PCS 542 at this time. Administration PCS 542 User Manual V3.3...
  • Page 60 Splice Defining next-generation communication The Hall Farm Business Centre, Berry Lane, Chorleywood, Hertfordshire WD3 5EX Tel: 01923 287700 Fax: 01923 287722 Email: info@splicecom.com Website: www.splicecom.com...

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