Transfer A Call To A Colleague's Voicemail Using The Contacts Directory; Record A Call (Personal); Record A Call (Department) - Splicecom PCS 542 User Manual

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PCS 542 User Manual

Transfer a call to a colleague's voicemail using the Contacts directory

You may wish to transfer a call directly to a colleague's voicemail which can be achieved via the
Contacts directory. (For further information on using the Contact directory please refer to page 26.)
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1 Place the call on hold by pressing the Recall button
2 Press the Directory button
3 Use the Search facility to find the colleague required
4 Use the navigation keys
Voicemail 5 Use the navigation keys
no longer have control of the call.
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Please note: that this facility will only be available if voicemail has been enabled for your colleague.
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For further information on transferring a call please refer to page 14.
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Record a call (Personal)

During any call (internal or external or conference call) you can record the conversation. The
resulting recording will become a new voicemail message and can be accessed in the usual way.
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Please note that the use of this feature is controlled by your System Administrator. If the Record
option is not available please refer to your System Administrator.
During a call press the record button, you will see a record icon appear on the
PCS 542's screen
To end the recording press the Record button and the icon
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Record a call (Department)

If you are answering calls on behalf of a Department, your system administrator may have setup
Mandatory recording for both in and outbound calls for training or legal purposes. However if when
you are on a call and a customer needs to give you their credit card details there is a feature called
CVV Masking that enables you to temporally stop the recording of these details.
During a Department call you will see the record icon on the PCS 542's screen.
To temporarily stop recording press the record button
record icon change to the Masked icon.
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Call Centre Working
PCS 542 User Manual Version 3.3/0714/1
to select your colleague's name followed by accept
to select Voicemail followed by accept
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You will
will disappear.
you will then see the