Contacts Directory; View The Directory - Splicecom PCS 560 User Manual

Contacts Directory

Provided with the maximiser system is the ability to set up a database of contact information
that can be accessed via your PCS 560. Your System Administrator is responsible for the
maintenance of this database and will be able to assist you with your queries. The purpose
of this database is to provide you with a directory of telephone numbers to enable you to
make calls quickly and easily; and to match incoming telephone numbers so that you can
identify callers and handle the calls in the appropriate manner.
The Directory on your PCS 560 uses this database to enable to you quickly and easily call a
colleague, an external customer or supplier, for example, and an internal department.
The Directory enables you to call or transfer a call to a colleague without having to remember
their extension number. Each of your colleagues will have a User account on the telephone
system and the Directory will list your colleagues by that User name making it easier for you
to phone either their extension number, mobile or home number. (If you do not wish the
directory to display the Users of your telephone system please refer to page 33.)
The Directory enables you to call or transfer a call to an external contact such as a customer,
supplier, partner etc entered on the database. (If you do not wish the directory to display
external contacts stored on the database please refer to page 33.)
The Directory will also enable you to call or transfer a call to an internal Department where
the call can be answered by any one of a group of people, such as Sales, Support, Accounts
etc. For further information on Departments please refer to page 23. (If you do not wish the
directory to display Departments please refer to page 33.)
The Directory will display your speed dials once created (please refer to page 26 for further
details) enabling you to call or transfer calls to regularly used numbers. (If you do not wish
the directory to display your speed dials please refer to page 33.)

View the Directory

1 Press the Contacts button to access the directory
2 You will be presented with a Search facility to assist you in quickly finding the
contact you require.
3 Press the key on the keypad displaying the letter you need
4 The first letter on this key will be entered in the search box.
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PCS 560 User Manual
Contacts Directory
PCS 560 User Manual