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PCS 542 User Manual
Voicemail for Departments
Each Department on your telephone system can be configured to use the voicemail service provided
by the maximiser system. If voicemail has been enabled, a call to a Department will automatically
pass to voicemail after the time specified by the Department's configuration on the system. Please
refer to your System Administrator for further details.
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Listen to a message for a Department
Your user account can be configured so that voicemail messages received for a particular
Department can be accessed via your Calls History, please refer to your System Administrator for
further details, if not already available. You can retrieve and handle the messages in the same way
as your personal messages.
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Please note that if you are able to access Department voicemail messages via your PCS 542 the
answered and missed calls for the Department will also be displayed in your Calls History. Please
refer to page 18 for further information on the Calls History.
Leave a message for a Department
You will automatically transfer to a Department's voicemail after the time specified by the
Department's configuration on the system. However you can connect directly to a Department's
voicemail using Dial Ahead, as follows:
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1
Dial the Department's extension number on the keypad.
Voicemail
2
Use the navigation keys
3
Lift your handset, if required, and leave a message when requested.
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If you start to call a Department and then decide to leave a message instead use the navigation keys
within Call Status to select voicemail and then press accept
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Please note: that this facility will only be available if voicemail has been enabled for relevant
Department.
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Leave a message for a Department using the Contacts directory
You may wish to leave a message for Department but do not know the extension number. You can
search for the Department via the Contacts directory. (For further information on using the Contact
directory please refer to page 26.)
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1 Place the call on hold by pressing the Recall button
2 Press the Directory button
3 Use the Search facility to find the colleague required
4 Use the navigation keys
Voicemail
5 Use the navigation keys
no longer have control of the call.
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!
Please note: that this facility will only be available if voicemail has been enabled for relevant
Department.
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Call Centre Working
PCS 542 User Manual Version 3.3/0714/1
to select Voicemail and then press accept.
to select your colleague's name followed by accept
to select Voicemail followed by accept
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You will
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