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VoIP Indoor Intercom Operations Guide Part #011111*, RAL 9003, Signal White Color *Replaces #011030 Document Part #930260L for Firmware Version 6.0.7 CyberData Corporation 3 Justin Court Monterey, CA 93940 (831) 373-2601...
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CyberData Corporation. This manual, and the products, software, firmware, and/or hardware described in this manual are the property of CyberData Corporation, provided under the terms of an agreement between CyberData Corporation and recipient of this manual, and their use is subject to that agreement and its terms.
Electrical Hazard: This product should be installed by a licensed electrician according to all local electrical and building codes. GENERAL ALERT Warning Electrical Hazard: To prevent injury, this apparatus must be securely attached to the floor/wall in accordance with the installation instructions. GENERAL ALERT CyberData Corporation 930260L Operations Guide...
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Potential safety hazards are identified in this manual through the use of words Danger, Warning, and Caution, the specific hazard type, and pictorial alert icons. CyberData Corporation 930260L Operations Guide...
B.1.1 In a LINUX Environment ......................68 B.1.2 In a Windows Environment ....................68 Appendix C Troubleshooting/Technical Support C.1 Frequently Asked Questions (FAQ) ....................69 C.2 Documentation ............................ 69 C.3 Contact Information ..........................70 C.4 Warranty ............................... 70 Operations Guide 930260L CyberData Corporation...
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C.4.2 Warranty & RMA Returns Outside of the United States ............ 71 C.4.3 Spare in the Air Policy ......................71 C.4.4 Return and Restocking Policy ....................71 C.4.5 Warranty and RMA Returns Page ..................71 Index Operations Guide 930260L CyberData Corporation...
To identify the VoIP Indoor Intercom, look for a model number label similar to the one shown in Figure 1-1. The model number on the label should be 011111. Figure 1-1. Model Number Label WWW.CYBERDATA.NET INTERCOM, VoIP INDOOR PoE, RoHS 011111A / 021490L 111000001 Model number Operations Guide 930260L CyberData Corporation...
Electrical Hazard: This product should be installed by a licensed electrician according to all local electrical and building codes. GENERAL ALERT Warning Electrical Hazard: To prevent injury, this apparatus must be securely attached to the floor/wall in accordance with the installation instructions. GENERAL ALERT Operations Guide 930260L CyberData Corporation...
● Tamper proof design ● One dry contact relay for auxiliary control ● Autoprovisioning ● Configurable audio files ● Night Ringer ● Three year warranty ● Peer-to-peer capable ● Door closure and tamper alert signal Operations Guide 930260L CyberData Corporation...
Protocol Part Number 011030 Dimensions 4.53” x 4.53” x 2.11” (H x W x D) Weight 0.71 lbs./shipping weight of 1.1 lbs. (0.32 kg/shipping weight of 0.5 kg) Auxiliary Relay 2 A at 30 VDC Operations Guide 930260L CyberData Corporation...
2 Installing the VoIP Indoor Intercom 2.1 Parts List Table 2-1 illustrates the SiP VoIP and PoE Speaker parts. Table 2-1. Parts List Quantity Part Name Illustration Intercom Assembly Installation Quick Reference Guide Intercom Mounting Accessory Kit Operations Guide 930260L CyberData Corporation...
Accept Wire Range Relay Contact: up to 16 Gauge (2A at 30 VDC for Continuous Loads) 3 = Normally Open Common 4 = Normally Open Contact 5 = Door Sense Input 6 = Door Sense Ground Reference Operations Guide 930260L CyberData Corporation...
Such As Mechanical Electric Door Strike Relay Strobe Light Output Contacts AC or DC rated Depending Upon Controlled Device Requirements AC or DC Power Source POWER SUPPLY MAX. 30 VDC @ 1A Auxiliary Relay Wiring Contacts Operations Guide 930260L CyberData Corporation...
2.2.3 Identifying the VoIP Intercom Connectors See the following Figures and Tables to identify the connectors and functions. Figure 2-7. J2, J5, and J6 Connector Locations Table 2-2. Connector Functions Connector Function Call Button. LED Interface Microphone Interface Speaker Interface Operations Guide 930260L CyberData Corporation...
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Factory Only Factory Only Factory Only Factory Only Factory Only Factory Only Factory Only Factory Only Factory Only Factory Only Factory Only JP10 Disables the intrusion sensor when installed. RTFM (see Section 2.2.6, "RTFM Switch") Operations Guide 930260L CyberData Corporation...
The Call Button LED will still blink during initialization and calls. • The Call Button LED flashes briefly at the beginning of RTFM mode. Figure 2-9. Call Button and and Call Button LED Call Button and Call Button LED Operations Guide 930260L CyberData Corporation...
2-11). The Link light changes color to confirm the auto-negotiated baud rate: • This light is yellow at 10 Mbps. • It is orange at 100 Mbps. Figure 2-10. Network Connector Prior to Installation Ethernet Activity Link Operations Guide 930260L CyberData Corporation...
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Installing the VoIP Indoor Intercom Parts List 2.2.5.1 Verify Network Activity The square, yellow Activity light blinks when there is network activity. Figure 2-11. Network Connector Operations Guide 930260L CyberData Corporation...
(Figure 2-12) on the Intercom board to announce and confirm the Intercom’s IP Address and test that the audio is working. Note You must do these tests prior to final assembly. Figure 2-12. RTFM Switch Operations Guide 930260L CyberData Corporation...
1. If you have an Intercom with an RTFM switch, then press and hold the RTFM switch (Figure 2-13) until the IP address is announced. 2. Release the Call Button after the IP address is announced. Figure 2-13. RTFM Switch Operations Guide 930260L CyberData Corporation...
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1. If you have an Intercom with a jumper and no RTFM switch, then install a jumper on JP11. See JP11 in Figure 2-14. 2. Wait until the IP address is announced. 3. Remove the jumper and restart the unit. Figure 2-14. Jumper on JP11 Operations Guide 930260L CyberData Corporation...
Complete the following steps to restore defaults on an Intercom that has an RTFM switch: 1. Press and hold the RTFM switch (Figure 2-15) until the Intercom announces the IP address. Figure 2-15. RTFM Switch Operations Guide 930260L CyberData Corporation...
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3. Press and hold the Call Button until "restoring defaults" is announced. Figure 2-16. Call Button and Call Button LED Call Button and Call Button LED 4. Release the Call Button and wait for the Intercom to reboot. Operations Guide 930260L CyberData Corporation...
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3. Press and hold the Call Button (see Figure 2-18) until "restoring defaults" is announced. 4. Release the Call Button and wait for the Intercom to reboot. 5. Remove the jumper and cycle power by unplugging Intercom and plugging it back in. Operations Guide 930260L CyberData Corporation...
Parts List Figure 2-18. Call Button and Call Button LED Call Button and Call Button LED 2.2.9 Adjust the Volume You can adjust the volume through the Speaker Volume setting on the Device Configuration Page. Operations Guide 930260L CyberData Corporation...
Table 2-4. Factory Default Settings Parameter Factory Default Setting IP Addressing DHCP IP Address 10.10.10.10 Web Access Username admin Web Access Password admin Subnet Mask 255.0.0.0 Default Gateway 10.0.0.1 a. Default if there is not a DHCP server present. Operations Guide 930260L CyberData Corporation...
Link to the Sensor Configuration page. Link to the Multicast Configuration page. Link to the Audio Configuration page. Link to the Event Configuration page. Link to the Autoprovisioning Configuration page. Link to the Update Firmware page. Operations Guide 930260L CyberData Corporation...
Make sure that the PC is on the same IP network as the Intercom. Note You may also download CyberData’s VoIP Discovery Utility program which allows you to easily find and configure the default web address of the CyberData VoIP products.
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Parts List 2. When prompted, use the following default Web Access Username and Web Access Password to access the Home Page (Figure 2-19): Web Access Username: admin Web Access Password: admin Figure 2-19. Home Page Operations Guide 930260L CyberData Corporation...
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Shows the current status of the Nightringer mode. Click the Save button to save your configuration settings. Note: You need to reboot for changes to take effect. Click on the Reboot button to reboot the system. Operations Guide 930260L CyberData Corporation...
Installing the VoIP Indoor Intercom Parts List 2.3.3 Configure the Device 1. Click the Device Configuration button to open the Device Configuration page. See Figure 2-20. Figure 2-20. Device Configuration Page Operations Guide 930260L CyberData Corporation...
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Intercom speaker until someone presses the button. Button Lit When Idle When selected, the Call Button remains lit when idle. Play Ringback Tone When selected, you will hear a ringback tone while making a call. Operations Guide 930260L CyberData Corporation...
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2. The device will beep (indicating the end of recording). 3. The device will play back the recorded audio. Click on the Reboot button to reboot the system. 3. After changing the parameters, click the Save button. Operations Guide 930260L CyberData Corporation...
Static, configure the remaining parameters indicated in . If you select DHCP, go to Step Network Settings IP Address Enter the Static IP address. Subnet Mask Enter the Subnet Mask address. Default Gateway Enter the Default Gateway address. Operations Guide 930260L CyberData Corporation...
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Intercom if appropriate. 4. Connect the Intercom to the target network. 5. From a system on the same network as the Intercom, open a browser with the new IP address of the Intercom. Operations Guide 930260L CyberData Corporation...
Parts List 2.3.5 Configure the SIP Parameters 1. Click SIP Config to open the SIP Configuration page (Figure 2-22). Note For specific server configurations, go to the following website address: http://www.cyberdata.net/support/server/index.html Figure 2-22. SIP Configuration Page Operations Guide 930260L CyberData Corporation...
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Strings and DTMF Tones (using rfc2833)". Extension ID Type the desired Extension ID (64 character limit). Click the Save button to save your configuration settings. Note: You need to reboot for changes to take effect. Operations Guide 930260L CyberData Corporation...
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DTMF tone '2', send out DTMF tone 5, wait 6 seconds, send out DTMF tone 4, wait 4 seconds, send out DTMF tone 1 The maximum number of total characters in the dial-out field is 64. Note Operations Guide 930260L CyberData Corporation...
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Point-to-Point calls. The delayed DTMF functionality is available in the Point-to-Point Mode. Note Receiving point-to-point SiP calls may not work with all phones. Figure 2-23. SIP Configuration Page Set to Point-to-Point Mode Intercom is set to NOT register with a SiP server Operations Guide 930260L CyberData Corporation...
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DTMF tone '2', send out DTMF tone 5, wait 6 seconds, send out DTMF tone 4, wait 4 seconds, send out DTMF tone 1 Note The maximum number of total characters in the dial-out field is 25. Operations Guide 930260L CyberData Corporation...
The Nightringer is designed to be used in buildings where calls made after hours are directed to a ring group. 1. Click on the Nightringer button to open the Nightringer Configuration page. See Figure 2-24. Figure 2-24. Nightringer Configuration Setup Operations Guide 930260L CyberData Corporation...
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Click the Save button to save your configuration settings. Note: You need to reboot for changes to take effect. Click on the Reboot button to reboot the system. 3. After changing the parameters, click on the Save button. Operations Guide 930260L CyberData Corporation...
• Loop an audio file out of the Intercom speaker until the sensor is deactivated • Call a preset extension and play a pre-recorded audio file (once) Note Calling a preset extension can be set up as a point-to-point call, but currently can't send delayed DTMF tones. Operations Guide 930260L CyberData Corporation...
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Installing the VoIP Indoor Intercom Parts List 1. Click Sensor Config to open the Sensor Configuration page (Figure 2-25). Figure 2-25. Sensor Configuration Page Operations Guide 930260L CyberData Corporation...
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Click the Save button to save your configuration settings. Note: You need to reboot for changes to take effect. Click on the Reboot button to reboot the system. 3. After changing the parameters, click Save Settings. Operations Guide 930260L CyberData Corporation...
The Multicast Configuration page allows the Intercom to join up to 10 paging zones for receiving ulaw/alaw encoded RTP audio streams. A paging zone can consist of one or many CyberData multicast group-enabled products. There is no limit to how many speakers can be in a given paging zone.
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Installing the VoIP Indoor Intercom Parts List 1. Click on the Multicast Configuration button to open the Multicast Configuration page. See Figure 2-26. Figure 2-26. Multicast Configuration Page Operations Guide 930260L CyberData Corporation...
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SIP calls, multicast streams, ring tones, ringback tones, and nightring tones are all Note prioritized. Ringtones and Ringtones all play at the same priority level. This means that it is possible to have a nightring tone Nightringtones and a normal ringtone playing at the same time. Operations Guide 930260L CyberData Corporation...
The Audio Configuration page is used to add custom audio to the board. User uploaded audio will take precedence over the audio files shipped with the Intercom. 1. Click Audio Config to open the Audio Configuration page (Figure 2-27). Figure 2-27. Audio Configuration Page Operations Guide 930260L CyberData Corporation...
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Installing the VoIP Indoor Intercom Parts List Figure 2-28. Audio Configuration Page (continued) Operations Guide 930260L CyberData Corporation...
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Installing the VoIP Indoor Intercom Parts List Figure 2-29. Audio Configuration Page (continued) Operations Guide 930260L CyberData Corporation...
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'9' corresponds to the spoken word “nine.” Corresponds to the spoken word “dot.” (24 character limit) Audiotest Corresponds to the message “This is the CyberData IP speaker test message...” (24 character limit) Pagetone Corresponds to a simple tone that is unused by default (24 character limit).
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RIFF (little-endian) data, WAVE audio, Microsoft PCM, 16 bit, mono 8000 Hz You can use the free utility Audacity to convert audio files into this format. See Figure 2-30 through Figure 2-32. Figure 2-30. Audacity 1 Figure 2-31. Audacity 2 Operations Guide 930260L CyberData Corporation...
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Parts List When you export an audio file with Audacity, save the output as: • WAV (Microsoft) signed 16 bit PCM. Figure 2-32. WAV (Microsoft) signed 16 bit PCM WAV (Microsoft) signed 16 bit PCM Operations Guide 930260L CyberData Corporation...
Click the Event Config button to open the Event Configuration page (Figure 2-33). The Event Configuration page specifies a remote server that can be used to receive HTTP POST events when actions take place on the board. Figure 2-33. Event Configuration Page Operations Guide 930260L CyberData Corporation...
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Click the Save button to save your configuration settings. Note: You need to reboot for changes to take effect. Click on the Test Event button to test an event. Click on the Reboot button to reboot the system. Operations Guide 930260L CyberData Corporation...
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Here are example packets for every event: POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 197 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>POWERON</event> </cyberdata> POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 199 Content-Type: application/x-www-form-urlencoded <?xml version="1.0"...
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Installing the VoIP Indoor Intercom Parts List User-Agent: CyberData/1.0.0 Content-Length: 205 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>CALL_TERMINATED</event> </cyberdata> POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 197 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>...
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Installing the VoIP Indoor Intercom Parts List User-Agent: CyberData/1.0.0 Content-Length: 234 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>RELAY_DEACTIVATED</event> </cyberdata> POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 234 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>...
Installing the VoIP Indoor Intercom Parts List 2.3.11 Configure the Autoprovisioning Parameters 1. Click the Autoprovisioning button to open the Autoprovisioning Configuration page. Figure 2-34. Figure 2-34. Autoprovisioning Configuration Page Operations Guide 930260L CyberData Corporation...
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Click the Save button to save your configuration settings. Note: You need to reboot for changes to take effect. Click on the Reboot button to reboot the system. 3. After changing the parameters, click the Save button. Operations Guide 930260L CyberData Corporation...
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The board gets its autoprovisioning information from an XML-formatted file hosted from a TFTP server. CyberData will provide a template for this XML file and the user can modify it for their own use.
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3. The board downloads and writes the firmware file again. CyberData has timed a firmware upgrade at 140 seconds. Therefore, if you suspect the board is stuck in a loop, either remove or comment out the FirmwareVersion line in the XML file and let the board boot as it normally does.
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You can force a change to the audio files on the board by clicking Restore Default on the Audio Configuration page or by changing the autoprovisioning file with “default” set as the file name. Operations Guide 930260L CyberData Corporation...
2.4 Upgrade the Firmware and Reboot the Intercom Note To guard against failed firmware upgrades, units shipped from CyberData with firmware version 5.1.2 and later feature a built-in "fail safe" mechanism. Note that field upgrading earlier units with v5.x.x will not allow for this feature.
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Shows the current firmware version. Use the Browse button to navigate to the location of the Intercom firmware file that you want to upload. Click on the Submit button to automatically upload the selected firmware and reboot the system. Operations Guide 930260L CyberData Corporation...
Section 2.3.2, "Log in to the Configuration Home Page". 1. Click Update Firmware to open the Upgrade Firmware page (Figure 2-36). Figure 2-36. Reboot System Section Reboot 2. Click Reboot. A normal restart will occur. Operations Guide 930260L CyberData Corporation...
Table A-1. Wall Mounting Components (Part of the Accessory Kit) Quantity Part Name Illustration #6 x1.25-inch Sheet Metal Screw Plastic-ribbed anchor Table A-2. Gang Box Mounting Components Quantity Part Name Illustration 632 x 0.625 Flat-Head Phillips Machine Screw Operations Guide 930260L CyberData Corporation...
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Figure A-2. Gang Box Mounting SINGLE GANG BOX DRYWALL CUTOUT (Not Provided) EARTH GROUND GANG BOX HERE (Not Provided) DRYWALL CUTOUT EARTH GROUND CABLE MOUNTING SCREW (4 PIECES PROVIDED) EARTH GROUND EARTH GROUND CABLE HERE Operations Guide 930260L CyberData Corporation...
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Mount the Intercom Figure A-3 shows a wall mounting option. Figure A-3. Wall Mounting Option PRE-DRILL HOLE ON WALL (4x) DRYWALL MOUNTING SCREW & PLASTIC ANCHOR CUTOUT (4 Pieces Each Provided) EARTH GROUND CABLE EARTH GROUND HERE Operations Guide 930260L CyberData Corporation...
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Mount the Intercom Figure A-4 shows the maximum recommended wall cutout dimensions. Figure A-4. Maximum Recommended Wall Cutout Dimensions 0.250 [6.4] 0.250 [6.4] Wall Cutout 0.250 [6.4] 0.250 [6.4] Dimensions are in Inch [Millimeter] Operations Guide 930260L CyberData Corporation...
1. Install and start the software. 2. Select File Configure Security tab Transmit Only. 3. Make a note of the default directory name, and then move the firmware files to be uploaded to that directory. Operations Guide 930260L CyberData Corporation...
Select the support page for your product to see a list of frequently asked questions for the CyberData product: C.2 Documentation The documentation for this product is released in an English language version only. You can download PDF copies of CyberData product documentation from the VoIP Indoor Intercom product page at: http://www.cyberdata.net/products/voip/digitalanalog/intercomindoor/docs.html Operations Guide...
3 Justin Court Monterey, CA 93940 Attention: RMA "your RMA number" RMA Status Form If you need to inquire about the repair status of your product(s), please use the CyberData RMA Status form at the following web address: http://www.cyberdata.net/support/rmastatus.html C.4 Warranty CyberData warrants its product against defects in material or workmanship for a period of two years from the date of purchase.
C.4.3 Spare in the Air Policy CyberData now offers a Spare in the Air no wait policy for warranty returns within the United States and Canada. More information about the Spare in the Air policy is available at the following web address: http://www.cyberdata.net/support/warranty/spareintheair.html...
Web interface 22 configuration home page 25 configuration page configurable parameters 26, 28, 30 contact information 70 contact information for CyberData 70 AC voltages 2, 9 Current Network Settings 31 act light 14 current network settings 31 activate relay (door sensor) 41...
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LED 41 password play audio locally 41 for SIP server login 33 play audio remotely 41 login 25 IP address 22, 30, 31 restoring the default 22 IP addressing 30 play audio locally (door sensor) 41 Operations Guide 930260L CyberData Corporation...
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40 network activity 14 sensor setup parameters 39 network connectivity 13 sensors 41 server address, SIP 33 service 70 setting up an intercom 8 settings, default 18 wall cutout dimensions, maximum recommended 67 Operations Guide 930260L CyberData Corporation...
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& RMA returns outside of the United States 71 warranty & RMA returns within the United States 71 warranty and RMA returns page 71 warranty policy at CyberData 70 web access password 22 web access username 22 web configuration log in address 24...
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