Xtreme Power Conversion S70 Line?Interactive User & Installation Manual page 17

S70 SERIES USERS MANUAL
THE CLAIMS OF THIRD PARTIES, INCLUDING CUSTOMERS, AND INJURY TO PROPERTY.
Submitting a Load Protection Policy Claim:
1. Any claim under the Load Protection Policy must be made within 10 days of the date of
alleged damage to the Connected Equipment.
2. Call the XPC technical support department at 1‐800‐ 582‐4524 and obtain a Load Protection
Policy Returned Material Authorization (RMA) number. Have information on all applicable
insurance or other resources of recovery/payment that are available to the Initial Purchaser and
the name of the power utility supplier for the location of the Connected Equipment. XPC will
forward to you a Load Protection Policy claims form, which must be completed and filed with
XPC within 30 days.
a. Mark the Load Protection Policy RMA number on the Product you are returning.
b. Pack the Product in its original packaging or similar packing materials if the original packaging
has been discarded. Enclose the completed Load Protection Policy claim form and a copy of
your original sales receipt for the Product in the box.
c. Mark the RMA number clearly on the outside of the box.
d. Ship the Product (one‐way shipping charges paid by you) to:
XPC Corporation, 230 Yuma Street, Denver, Colorado 80439, Attn: LPP RMA#
3. XPC will evaluate the Product to determine its level of functionality, and will examine the
Product for evidence of damage from a Power Disturbance..
a. If XPCs' evaluation provides no evidence of damage from a Power Disturbance, XPC will send
to the Purchaser (i) a report summarizing the tests performed and (ii) a rejection of claim
notice.
b. If the Product shows evidence of damage from a Power Disturbance, XPC will request that all
Connected Equipment for which a Load Protection Policy claim has been submitted, be sent
for evaluation to either XPC or an authorized service center. If it is determined that the
Connected Equipment has been damaged by a Power Disturbance, XPC will, in its sole
discretion, issue payment to you for either the cost of repair of the Connected Equipment or
the Fair Market Value of the damaged Connected Equipment, up to the dollar limits stated
above. XPC reserves the right to require you to transfer title and deliver the Connected
Equipment to XPC if it chooses to reimburse you for the fair market value of the Connected
Equipment. XPCs' maximum liability shall be reduced to reflect all such other payments or
sources of recovery, whether applied for or not.
4. If XPC issues payment to you to have the Connected Equipment repaired, the repair must be
performed at a service center that is authorized by the manufacturer of the Connected
Equipment. XPC reserves the right to contact the authorized service center directly to discuss
repair costs and damage to the Connected Equipment to determine if it was caused by a Power
Disturbance and the right to request that the service center forward the Connected Equipment
or components of the Connected Equipment to XPC for inspection
5. Unless modified in writing signed by an officer of XPC and you, the terms of this policy are the
complete and exclusive agreement between the parties, superseding all prior agreements, oral
or written, and all other communications between the parties relating to the subject matter of
this agreement. No employee of XPC or any other party is authorized to make any
representations beyond those made in this agreement concerning the Load Protection Policy.
Xtreme Power Conversion® (XPC) Corporation 17
V2
XPC Corporation
230 Yuma Street
Denver, Colorado 80223
1.800.582.4524