Obtaining Service - Xtreme Power Conversion S70 Line?Interactive User & Installation Manual

S70 SERIES USERS MANUAL
Obtaining Service
If the UPS requires Service:
1. Use the TROUBLESHOOTING section in this manual to eliminate obvious
causes.
2. Verify there are no circuit breakers tripped.
3. Call your dealer for assistance. If you cannot reach your dealer, or if they
cannot resolve the problem, call Xtreme Power Conversion Corp Technical
Support at 800.582.4524. Technical support inquiries can also be made at
support@xpcc.com. Please have the following information available BEFORE
calling the Technical Support Department:
a. Your name and address.
b. The serial number of the unit.
c. Where and when the unit was purchased.
d. All of the model information about your UPS.
e. Any information on the failure, including LED's that may or may not be
illuminated.
f. A description of the protected equipment, including model numbers if
possible.
A technician will ask you for the above information and, if possible, help
solve your problem over the phone. In the event that the unit requires
factory service, the technician will issue you a Return Material
Authorization number (RMA).
If you are returning the UPS to Xtreme Power for service, please follow these
procedures:
1. Pack the UPS in its original packaging. If the original packaging is no longer
available, as the Technical Support Technician about obtaining a replacement
set of packaging material. It is important to pack the UPS properly in order to
avoid damage in transit. Never use Styrofoam beads for a packing material.
2. Include a letter with your name, address, daytime phone number, RMA
number, a copy of your original sales receipt, and a brief description of the
problem.
3. Mark the RMA number on the outside of all packages. Xtreme Power cannot
accept any package without the RMA number marked on the outside of the
boxes.
4. Return the UPS by insured, prepaid carrier to the address provided by the
Technician.
5. Refer to the Warranty statements in this manual for additional details on
what is covered.
Xtreme Power Conversion® (XPC) Corporation 13
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