Inspecting The Cabinet; Claims Procedures - HP 3000 99x Family Installation Manual

Unpacking and Inspection

Inspecting the Cabinet

Inspecting the Cabinet
After the cabinet is taken off the shipping pallet, and before it is placed in the installation
site, inspect the internal and external condition of the cabinet.
Exterior:
Check the cabinet exterior for signs of shipping damage:
1. Look at the top and sides for dents, warpage, or scratches.
2. Check the control panel and forehead assembly for any signs of damage.
3. Check the front and rear door for dents, scratches, proper fit, and operation. Also
visually inspect the fit of the doors when they are closed.
Interior: Open the front and rear doors and inspect the inside of the cabinet.
1. Inspect all cables to make sure they are secure.
2. Check all mounting screws for tightness.
3. Check all components for signs of shifting during shipment, or any signs of damage.
If any damage is found, follow the claims procedures described below. Some damage may
be repaired by replacing a damaged part, if that part is replaceable. Refer to CE Handbook
(PN A1809-90003) for replaceable parts and procedures.
If extensive damage is found, it may be necessary to return the entire cabinet to HP. Refer
to the repackaging instructions included in this chapter.

Claims Procedures

Notify the nearest Hewlett-Packard Sales and Service Office if the shipment is incomplete,
the equipment is damaged or it fails to meet specifications. If damage occurred in transit,
notify the carrier as well.
Hewlett-Packard will arrange for replacement or repair without waiting for settlement of
claims against the carrier. In the event of damage in transit, retain the packing container
and packaging materials for inspection.
Chapter 2 2-9