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Configuring the Remote Support Modem
General Guidelines
General Guidelines
General hints for configuring remote support modems:
The modem must be set up to respond to DTR.
CTS should follow RTS.
DSR must follow OH, not DCD.
For Bell mode, the modem should disregard RTS.
Set both local and remote modems to either:
The same compression mode, OR
To NO data compression.
If you have problems connecting two modems, a frequent cause is that one modem is
enabled for an MNP level and the other modem is set for no data compression.
If the modem sends up modem dialog with all signals asserted, the user may be logged off
immediately when a password is enabled for the Access Port (AP). This can be corrected by
setting the modem so it does not report connection status via the data path.
C-6
Appendix C
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