Service Mode 8 (Check & Call) - Panasonic UF-585 Service Manual

5.8 Service Mode 8 (Check & Call)
5.8.1 Overview
This feature enables the Authorized Servicing Dealers to manage and improve the Fax machine maintenance to their customers by
alerting them of equipment problems. It also can be used as a Supply Sales Tool by alerting the Dealer that the unit is running Low
on Toner. The function overview is as follows:
1. The machine's printer error information is stored in the Printer Report.
2. The printer report can be manually printed when required.
3. When printer errors occurs, the unit can automatically transmit the Service Alert Report to the pre-registered telephone
number.
4. When the unit detects Low Toner, it can automatically transmit the Maintenance Alert Report to the pre-registered telephone
number.
5. When the unit detects Low Toner, it can automatically print out the Toner Order Form with pre-registered order information.
5.8.2 Printer Reports
• Conditions under which a report can be printed or transmitted
1. Manual print
The Printer Report can be printed by Service Mode 3 (See Section 5.3.2).
2. Automatic transmission/printout
3. Service Alert Report
When the unit detects an Emergency Printer Error, the unit will immediately transmit the Service Alert Report to the
pre-registered telephone number. However, the unit will not transmit the Service Alert Report if it finds the same error within
the same date in the error log.
4. Maintenance Alert Report
When the unit detects Low Toner, the unit can automatically transmit the Maintenance Alert Report to the pre-registered
telephone number. Refer to the Printer Error Code Table.
5. Toner Order Form
When the unit detects Low Toner, the unit can automatically print the Toner Order Form with the pre-registered order
information.
Note:
The Service and Maintenance Alert Reports are managed in the same manner as the normal memory transmission (Retry,
Incomplete, File List, Display while it is transmitting, Journal).
• Printer Error Code Table
Into. Printer
Code Error Code
001 11
002 12
007 14-18
010 00
011 64,65
021 22-26
041 00
043 00
045 61
051 54
054 31,32,36
055 81,82
060
Note:
1. Transmission Report: o = Service Alert Report,, x = Maintenance Alert Report
2. Condition: R = Receive Mode, C = Copy Mode, S = Standby Mode, T = Transmit Mode
LED/LCD Log Tx Report
only
JAM o
JAM o
JAM o
NO PAPER
NO Cassette
o
TONER o
TONER o
TONER o
o
o
o
Condition
R/C Paper Jam 1st Cassette.
R/C Paper Jam 2nd Cassette.
R/C Paper Exit Error.
R/C No Paper in 1st or 2nd Cassette.
S No 1st or 2nd Cassette.
o R/C Fuser Problem / LP Thermistor disconnected
Problem.
S/R/C No Toner
x S/R/C Low Toner Warning
S No Toner Cartridge
o S/R/C Printer Error
o R/C LSU Problem
o S/R/C No response from LP Controller
Rx Door Open
171
Content of Error