Pitney Bowes DM125 Operator's Manual page 172

11 • Troubleshooting
Problems Connecting to Data Center via LAN Network
Symptom
Machine may not be
connected to LAN
Internet Connection
Problems Connecting to the Data Centre via the PC
You cannot access www.pitneybowes.ca from your PC using
Internet Explorer
Contact your IT administrator for any special setup needed to enable
your PC and Internet Explorer to access the Internet.
11-6
Solution
Make sure you've connected your machine to a
•
work ing LAN Internet connection. Contact your
network administrator if you suspect issues with
your LAN network.
• Make sure the LAN internet cable USB Internet
adapter con nec tors are firmly seated in their re-
cep ta cles
• Make sure the adapter lights are lit to show an
active connection.
• Ensure that no phone cord is connected to the
mailing machine when the LAN is installed.
• If LAN internet connectivity is not available,
disconnect the USB network adapter and LAN
internet cable from the USB port. Connect via a
USB cable connected to a PC having PC Meter
Connect or via analog phone line using the ana-
™
log phone cable to the phone port (see Chapter 6,
Adding Postage/Connecting to the Data Center).
SV62667 Rev. A