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Troubleshooting
R
EPLACE THE TONER OR PRINT CARTRIDGE
Replace the toner or print cartridge.
Can receive but not send faxes
These are possible solutions. Try one or more of the following:
M
AKE SURE THE PRINTER IS IN
From the printer control panel, press the Fax button to put the printer in Fax mode.
M
AKE SURE THE DOCUMENT IS LOADED PROPERLY
Load the original document faceup, short edge first into the ADF or facedown on the scanner glass in the upper left
corner.
Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine
clippings) into the ADF. Place these items on the scanner glass.
M
AKE SURE THE SHORTCUT NUMBER IS SET UP PROPERLY
•
Check to make sure the shortcut number has been programmed for the number that you want to dial.
•
As an alternative, dial the telephone number manually.
Received fax has poor print quality
Try one or more of the following:
R
ESEND THE DOCUMENT
Ask the person who sent you the fax to:
•
Check that the quality of the original document is satisfactory.
•
Resend the fax. There may have been a problem with the quality of the telephone line connection.
•
Increase the fax scan resolution, if possible.
R
EPLACE THE CARTRIDGE
When 88 Cartridge low appears or when the prints appear faded, replace the cartridge.
M
AKE SURE THE FAX TRANSMISSION SPEED IS NOT SET TOO HIGH
Decrease the incoming fax transmission speed:
1
Type the printer IP address in the address field of your Web browser.
Note: If you do not know the IP address of the printer, then print a network setup page and locate the IP
address in the TCP/IP section.
2
Click Settings > Fax Settings > Analog Fax Setup.
F
AX MODE
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