Pitney Bowes DM300c Service Manual page 101

4.3 Error Codes
Table 4-12 Common Error Codes/Messages (cont'd)
Error Code Message
(Type)
248B (Jam) Mail Jammed
Clear Printer Trans-
port.
248B (Jam) Tape Jammed
Clear Printer Trans-
port.
DM300c/DM400c/DM475 Service Manual (SV61801 Rev. D)
4 • Troubleshooting/Diagnostics
Description/Causes
Stall/Jam in printer.
- If stall/jam is before S3, stops
with piece in printer. No post-
age will be printed onto the
envelope/tape.
- If stall/jam is after S3, system
may stop with piece in printer
or eject the piece. Postage or
partial postage will be printed
onto the envelope/tape. Funds
will likely be lost. It indicates
that there is a stall/ jam in the
printer transport
The system will not allow user
to start printing until transport
is cleared.
• Piece hanging out of printer
- no print
• Piece jammed before printer
• Transport clear - no observ-
able jam
• Piece hanging out of printer -
print OK
• Piece stopped before printer
- no jam
• Multiple pieces overlapped
together
• Piece torn - damaged
• Mail piece exit with no print,
no loss of funds
• Fail to feed, no jam
• No apparent jam
• Piece hanging at printer, no
jam, print OK
• No print, funds not debited
• Mail piece stopped, lead
edge at WOW roller 3
• Jam at transport sealer roller
Jam in tape feeder
Resolution
Clear jam in printer area.
Clear jam.
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