Withdrawal Process; Preparing The System For Shipment; Packing The System; Preparing The Box For Shipping - Pitney Bowes DM300c Service Manual

4.5 Meter
Withdrawal
DM300c/DM400c/DM475 Service Manual (SV61801 Rev. D)

Withdrawal Process

The DM300c/DM400c/DM475 iButton PSD cannot be replaced separately
from the machine. If the iButton fails, the complete machine must be re-
placed. The iButton PSD must never be separated from its machine.
The only exception is if a lease customer wants to return their meter and
cancel their Postage by Phone® Account, but they want to keep their ma-
chine base.
The "Box It" process (used by DM100i/DM200L) will be used for DM300c/
DM400c/DM475. The customer will be shipped a box (Sales Kit 3C00104
or 4C00104) with instructions explaining how to transfer their funds back
to their Postage By Phone® Account and pack and ship the machine via
a SmartLabel. A withdrawal for both the iButton PCN (G90x) and the Base
Machine PCN (3C0x or 4C0x) will be logged in SMS.
For the one situation when the iButton PSD will be removed from the ma-
chine, as noted above, a special box kit must be ordered. Attach the iButton
PSD to the iButton Security Cover as shown in Figure 4-7 and ship it back
in the box.

Preparing the System for Shipment

1. Remove the moistener (DM300c) or water bottle and moistener tank
(DM400c - DM475) and drain the liquid. Reinstall the parts to the system.
2. Remove the waste tray from the machine.
A. Remove the waste pad and its holder tray and dispose of them per
local policy.
B. Insert a shop towel into the empty tray and reinstall it into the base.
3. For DM475, lock down the WOW shipping screws.

Packing the System

1. Place foam section with one large cutout into bottom of shipping box.
2. Place mailing machine into foam section in box.
3. Place other foam section over mailing machine in box.
4. Place weighing platform in small cardboard box and place small box in
appropriate cutout in top section of foam.
5. Place power cord in cutout in foam. Do not return moistener, stacker or ink
cartridge.

Preparing the Box for Shipping

1. Close top of box and tape securely.
2. Remove old shipping label from box (if sent a replacement unit box).
3. Apply prepaid shipping label.
4 • Troubleshooting/Diagnostics
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