Setting Up The Auto Attendant; About The Auto Attendant - Nortel CallPilot 100 Administration Manual

Chapter 5

Setting up the Auto Attendant

About the Auto Attendant

The Auto Attendant answers your company's incoming phone lines with a prerecorded greeting
selected from the Greeting Table, according to the time of day.
You can record and assign different greetings to the Greeting Table. You can specify which
greetings play for particular lines. For example, you can program the system so that callers hear
one greeting when they call the sales line, and a different greeting when they call the customer
support line.
After the greeting, the Auto Attendant Menu offers a range of options that callers can select using
the dialpad of their phone. If you want to offer a greater range of options and services for incoming
calls, you can assign a Custom Call Routing (CCR) menu to play instead of the Auto Attendant
Menu. See "Planning and designing a CCR Tree" on page 69
menu.
Auto Attendant answering overview
Receptionist
answers
Incoming call
Auto Attendant
Company Greeting
Custom Call Routing
Home Menu plays
for information on creating a CCR
answers
plays
Auto Attendant
Menu plays
CallPilot Telephone Administration Guide
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