Nortel CallPilot 100 Administration Manual page 147

Chapter 12 CallPilot configuration tips 147
Service Modes
With the Service Modes feature you can program the telephone system to forward all incoming
calls to CallPilot during specific time periods such as lunch time or non-business hours. CallPilot
answers with the Auto Attendant.
Transfer Callback
Calls through the Auto Attendant that transfer to an extension without CFNA are routed by Transfer
Callback to CallPilot after the designated number of rings. The CFNA/Transfer Callback feature is
programmed so that the fewest rings take precedence.
CallPilot Telephone Administration Guide