Adding A Park And Page Node; How Park And Page Works - Nortel CallPilot 100 Administration Manual

86 Chapter 7 Working with CCR Trees

Adding a Park and Page node

A Park and Page node parks a call and announces it to a paging zone, overhead paging system or
both. The page can be repeated until the parked call is answered. Calls that are unanswered due to
the page being unanswered return to the CCR Tree.

How Park and Page works

Callers who access a Park and Page node hear the "One moment please" voice prompt. The caller
cannot interrupt this prompt by pressing other digits.
How the call is handled depends on how you set up Park and Page. If you define a Transfer DN and
select Transfer Before Page, the call is transferred to the Transfer DN. If the call is not answered at
the Transfer DN, the caller hears the "One moment please" prompt and the call is parked.
Parked callers hear hold tone or music on hold, depending on your system configuration. CallPilot
pages to the appropriate paging zone, overhead speaker system, or both. If another call is being
paged, CallPilot waits for five seconds and retries the page. CallPilot retries every five seconds
until the paging facility is not busy or the park timeout expires, or the caller disconnects,
whichever occurs first. If the call is still unanswered, CallPilot unparks the call, plays the "The
person you have called is not available" prompt and the call returns to the CCR Tree.
The people who are paged hear the paging prompt and the park string, for example, "Electronics,
please pick up...101". The park string is played in the standard voice prompts, or customized
digits, if you have recorded them. See the CallPilot Manager Set Up and Operation Guide for how
to record customized digits. Unanswered parked calls wait for the retry interval as defined in the
park and page node's properties, and then the page is retried. CallPilot does not retry the page after
the park timeout is reached.
To add a Park and Page node
Log:
QUIT RETRY
Admin
MBOX AA
Admin
GLIST CCR
CCR Admin
ADMIN
CCR tree:
RETRY
Tree: x
CHNG PRINT
N0025636 02
Press ≤·°‹.
1
OK
Enter the System Administrator Mailbox number and password,
and then press OK.
Press OTHR.
2
OTHR
Press CCR.
3
Press ADMIN.
4
5 Enter the number of the CCR Tree you want to add a Mailbox node
OK
to and press OK.
Press CHNG.
6
QUIT