Network Installation Troubleshooting; Card Printer Driver Problems - DataCard SD Series User Manual

Network Installation Troubleshooting

Problem
The network cable is
loose.
The Status page of
Printer Properties shows
the printer is not
available, but the
printer shows
the LCD panel.
The printer is not
configured with the
correct network
address

Card Printer Driver Problems

The Card Printer Driver and printer can have the following communication
problems:
The Card Printer Driver does not detect the network‐connected printer
•
on page 41.
The Card Printer Driver does not detect the USB‐connected printer on
•
page 41.
Driver status or Windows print queue does not provide expected data on
•
page 42.
40
Solution
Reconnect the data cable to the network port and
the printer. Restart the printer.
Follow your network troubleshooting procedures to
isolate and test each component of the computer-
to-printer communication link.
Suggestions:
Ready on
Verify the computer-to-network connection by
•
accessing a network resource, such as a
network drive.
The network administrator can test
•
communication between a server and the
printer.
Make sure that the user is logged on to the
•
network.
Make sure that the server name or IP address is
entered in the Port Settings or Configure Port dialog
box on the computer. For more information about
retrieving the printer's IP address, refer to
the Printer IP Address"
Ready displays on the printer's LCD panel.
"Retrieve
on page 17. Make sure that
Troubleshooting