Locate A Problem Within The Card Production System - DataCard SD Series User Manual

Locate a Problem Within the Card Production
System
For typical components of the system, refer to "Card Printer System Overview"
on page 12. If any one of the following components does not work properly,
printing cards can be affected.
The XPS Card Printer Driver
•
If you need to reinstall the Card Printer Driver to fix a problem, we
recommend you download the latest version of the driver from http://
www.datacard.com. Select Support & Drivers > Drivers & Downloads from
the menu. Enter your printer model in the Enter Product Name or Number
area, and click Go.
Card production software
•
Card production software formats the types of data used to print cards. Make
sure that the card production software features you use work with your
printer.
If you do not use card production software, make sure that the software you
use supports the requirements for creating cards. If you use magnetic stripe
data, use an application that saves text as text and not as a graphic. (For
example, Microsoft Paint only saves graphic data, while Adobe Photoshop
saves both graphic and text data.) Fonts and escapes require that text is sent
from the application as text.
Printer plug‐in
•
Card production software might require a printer plug‐in, which makes the
data in the card production software available in the form the Card Printer
Driver can use.
Other components of the system
•
An ID or badge system usually includes a camera to take photos, and may
include other capture devices for biometric data. The proper use and
maintenance of these components is important to the quality of cards you
produce.
36 Troubleshooting