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Keyboard, mouse, or pointing-device problems (PS/2)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, Type 7942 server," on page 37 to determine which components are customer
replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Symptom
All or some keys on the
keyboard do not work.
The mouse or pointing device
does not work.
96
IBM System x3610 Type 7942: Problem Determination and Service Guide
Action
1. If the server is attached to a KVM switch, bypass the KVM switch to eliminate it
as a possible cause of the problem: connect the keyboard cable directly to the
correct connector on the rear of the server.
2. Make sure that:
v The keyboard cable is securely connected.
v The keyboard and mouse cables are not reversed.
v The server and the monitor are turned on.
3. Reseat the keyboard cable.
4. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. Keyboard
b. (Trained service technician only) System board
1. If the server is attached to a KVM switch, bypass the KVM switch to eliminate it
as a possible cause of the problem: connect the mouse or pointing-device
cable directly to the correct connector on the rear of the server.
2. Make sure that:
v The mouse or pointing-device cable is securely connected and the keyboard
and mouse cables are not reversed.
v The mouse device drivers are installed correctly.
3. Reseat the mouse or pointing device cable.
4. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. Mouse or pointing device
b. (Trained service technician only) System board
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