Polycom WX 1500 User Manual
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Polycom WX 1500 User Manual

Polycom WX 1500 User Manual

Business media phone
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Software 5.0.0 | August 2013 | 1725-16843-001 Rev E
USER GUIDE
®
®
Polycom
VVX
1500 Business Media Phone
Polycom, Inc.
1

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  • Page 1 Software 5.0.0 | August 2013 | 1725-16843-001 Rev E USER GUIDE ® ® Polycom 1500 Business Media Phone Polycom, Inc.
  • Page 2 Information is provided “as is” without warranty of any kind and is subject to change without notice. The entire risk arising out of its use remains with the recipient. In no event shall Polycom and/or its...

  • Page 3: Table Of Contents

    Forwarding All Calls to Another Party .................... 55 Rejecting Calls from a Contact ...................... 57 Diverting Calls from a Contact to Another Party ................57 Temporarily Refusing All Calls (Do Not Disturb) ................58 Working with Call Lists ........................60 Polycom, Inc.
  • Page 4 Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 Viewing Call Lists ........................... 61 Managing Call Lists ........................62 Working with Contact Directory ....................62 Searching Your Local Contact Directory ..................63 Adding Contacts to Your Local Contact Directory ................. 63 Updating Your Local Contact Directory ..................
  • Page 5 Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 Recording Conferences ....................... 108 Pausing and Resuming Recording ....................108 Playing Back Recorded Calls ...................... 110 Browsing Recorded Calls ......................110 Playing Back Recorded Calls ....................... 111 Answering a Call While Playing Back Recorded Calls ..............111 Using the Browser ........................

  • Page 6: About This Guide

    About This Guide This guide applies to two phones: the Polycom® VVX® 1500 business media phone and the Polycom VVX 1500 C Business Media Phone for Cisco United Communications Manager (SIP). You can use this guide if you have either phone.
  • Page 7 Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0  Dialpad The dialpad is the area of the keypad you use to enter numbers and characters. The dialpad consists of all the number keys, as well as the asterisk (*) and pound (#) keys.

  • Page 8: Information Elements

    Web Info The Web Info icon highlights supplementary information available online such as documents or downloads on support.polycom.com or other locations. Timesaver The Timesaver icon highlights a faster or alternative method for accomplishing a method or operation.

  • Page 9: Typographic Conventions

    Read this chapter to personalize your phone. Chapter 5: Getting Help In this chapter, you’ll find links to Polycom or partner documents and Web sites. In particular, you’ll find links to the Polycom Community, a number of discussion forums you can use to share ideas with your colleagues.

  • Page 10: 1: Getting Started

    Getting Started Before you use your Polycom® VVX® 1500 phone, you may wish to take a few moments to become familiar with its features and user interface. In this chapter, you learn about your phone’s components and the screen layout. You’ll also learn how to configure your phone remotely using the Polycom Web Configuration Utility.
  • Page 11 Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 Feature Description Handset and Cord Provides audio output for calls that use the handset. Speakerphone Provides ringer and hands-free (speakerphone) audio output. Headset Connector Allows you to connect a headset to the phone...

  • Page 12: Phone Keys

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 Phone Keys The following figure shows the keys on the phone console. Description Arrow Keys Allow you to:  Scroll through lists  Highlight items before you select them ...
  • Page 13 Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 Description Volume Keys Adjusts the volume of the handset, headset, speaker, and ringer. Mute Key Mutes audio transmission locally during calls and conferences. The key glows red when activated. Video Key Controls the size, position, and transmission of video images.

  • Page 14: What Displays On The Touch Screen

    Polycom VVX 1500 Buisness Media Phone What Displays on the Touch Screen Your phone displays video in two windows: a small picture-in-picture (PIP) window located on the top- right of the touch screen, and a larger window centered in the middle of the touch screen. By default, the near site displays in the PIP, and the far site displays in the window in the center of the touch screen.
  • Page 15 Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 Description Status bar Icons display along the far-left of the status bar. The (continued) following icons can display: —Messages waiting —Missed calls —Do Not Disturb enabled —USB flash drive attached and idle —USB flash drive attached and playing back...
  • Page 16 Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 Description Speed Dial Keys Use these keys to activate up to five speed dials that can be assigned to your phone. Use a Speed Dial Key to quickly dial a contact.
  • Page 17 Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 Description Line Key Use these keys to activate up to six lines that can be assigned to your phone. When the phone is idle, Line Keys display one of the following: —Registered, private lines...

  • Page 18: Understanding Phone Icons And Status Indicators

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 Understanding Phone Icons and Status Indicators The following icons and indicators indicate phone, call, or buddy/contact status, or to indicate that a feature is enabled. Note: When Call Counters Display Call counters only display when the icon appears next to the Line Key.
  • Page 19 Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 Icon Description Icon Description Buddy Status when provisioned by a Polycom Call (shared line) CMA system (Available for a call, but currently idle or away) Buddy Status when provisioned by a Polycom...

  • Page 20: Navigating Your Phone Interface

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 Navigating Your Phone Interface The following table shows you how to navigate your phone’s screens, as well as select and highlight options. Do this… If you want to… Enter the Main Menu...
  • Page 21 Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 Do this… If you want to… Go to the top or bottom of a list Press the area of the touch screen above or below the scrolling indicator bar. Highlight items...

  • Page 22: Entering Data And Updating Fields

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 Entering Data and Updating Fields You can enter data and edit fields in these two ways:  Using a “keyboard” that displays on the touch screen.  Using the dialpad keys on the phone console.
  • Page 23 Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 The following figure shows the keyboard that displays on the touch screen when you update a directory entry. 3 Enter the information. Do the following: If you want to… Do this…...

  • Page 24: Using The Dialpad Keys On The Phone Console

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 If you want to… Do this… 1 If a keyboard with special characters does not display, tap Enter special characters 2 Using the keyboard on the touch screen, tap the special character(s) you want.
  • Page 25 Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 If you want to… Do this… Enter only numbers (1), Do one of the following: uppercase (A) characters,  Press a dialpad key one or more times to enter the characters...

  • Page 26: Tips For When You're In Video Calls

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 If you want to… Do this… 1 Tap the Latin, Katakana, Unicode, Cyrillic, or ASCII soft key Enter text in a a particular character encoding to select the encoding you want.

  • Page 27: Cleaning The Touch Screen

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0  Use natural gestures when you speak Web Info: Top Ten Video Conference Do’s and Don’ts For the top ten do’s and don’ts for when you’re in a conference call, see Polycom Conference Call Etiquette.

  • Page 28: Configuring Your Phone Using The Web Configuration Utility

    Configuration Utility This section explains how to update phone settings from your phone, using the phone’s menu commands. If you wish, you can also update these settings remotely with the Polycom Web Configuration Utility. The phone’s Web Configuration Utility enables you to view and configure phone behavior from a computer using any compatible Web browser.

  • Page 29: 2: Using Basic Features

    Calling and Answering Note: Connecting to Different Types of Video Endpoints Your phone can exchange video with a video endpoint other than a Polycom VVX 1500 business media phone. For a list of compatible endpoints, see your system administrator. At any time, only one active call can be in progress on your phone. The active call is the call that has audio or video associated with it.

  • Page 30: Answering Calls

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 The number of calls associated with a Line Key is indicated by a counter (for example, ), on the Line Key. A Line Key will either be green or blue: ...
  • Page 31 Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0  Using the headset In all cases, the active call displays on the touch screen, together with the call duration and who the call is from. The following figure shows an active video call.

  • Page 32: Answering When In Another Call

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0  Press  If Headset Memory Mode is activated, tap the Line Key with the status indicator that is flashing green, or tap the Answer soft key. Answering When in Another Call...

  • Page 33: Answering Calls Automatically

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 Note: After Ten Seconds the Incoming Call is Inactive After ten seconds, the incoming call window is minimized and placed in the inactive call group (along the bottom of the touch screen). To answer the incoming call, tap the Line Key with the status indicator that is flashing green, or tap the Hold soft key to place an active call on hold, and then tap the Answer soft key.

  • Page 34: Placing Calls

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 You can only enable your phone to automatically answer all H.323 calls if your phone supports the H.323 protocol. For more information, see Calling Using the H.323 Protocol. To mute the microphone for all auto-answered calls 1 Tap Microphone Mute.

  • Page 35: Calling Using The Handset

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 headset mode by pressing , or switch to speakerphone mode by pressing Your phone monitors the duration of all calls through a local call timer. You can view the call time for the active call and for calls on hold.

  • Page 36: Calling Using The Speakerphone

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 To dial a URL or IP address using the handset: 1 Pick up the handset. 2 Tap the URL soft key. 3 Enter the URL or IP address. (See Entering Data and Editing Fields.)

  • Page 37: Calling Using A Headset

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 Calling Using a Headset You can use the headset to dial a number, URL, or IP address. Note: Automatically Place a Call with Your Headset If you frequently use a headset and want to make it the default call path, see...

  • Page 38: Calling From Directories

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 From the Received Calls, Missed Calls, or Placed Calls screen, press to scroll to the person you want to call, and then tap the Dial soft key, pick up the handset, or press Calling from Directories You can place calls from your local Contact Directory or Corporate Directory.
  • Page 39 Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 Not all contacts have a Speed Dial Key. For information on Speed Dial Keys, see Managing Speed DialsManaging Speed Dials.  Placing a call from the Speed Dial Information screen.
  • Page 40 Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 Calling Using the H.323 Protocol Note: Calling Using H.323 Protocol is an Optional Feature Handling calls that use the H.323 protocol is an optional feature that your system administrator enables. Your system may not support it or have an H.323 license. For more information, contact your system administrator.

  • Page 41: Ending Calls

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 When you place calls from call lists or directories, your phone automatically chooses the protocol to use based on the information in the call list or directory. When you set up a contact in your Local Contact Directory, you can specify the protocol the contact uses to handle calls.

  • Page 42: Using A Headset

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 Using a Headset If you use a headset, you can set up your phone so that all calls use your headset. You can also use the hookswitch button on your headset to place, answer, and end calls.

  • Page 43: While Your Phone Rings

    Using Electronic Hookswitch Web Info: Electronic Hookswitch Supported Headsets For information on supported headsets to provide electronic hookswitch features to place, answer, Technical Bulletin 37477, SoundPoint IP and Polycom VVX 1500 and end calls, see Headset Compatibility List If you use a headset that supports electronic hookswitch, you can place, answer, and end calls by pressing the hookswitch button on your headset.

  • Page 44: Rejecting Incoming Calls

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 Rejecting Incoming Calls Reject a call to stop your phone from ringing and end the call so you can’t answer it. Calls you reject display in your Received Calls list. Rejecting calls is not available for shared lines.

  • Page 45: Holding And Resuming Calls

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 Holding and Resuming Calls To place a call on hold, tap the Hold soft key or press during an active call. When you place a call on hold, the following happens: ...

  • Page 46: Handling Multiple Calls On Hold

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 Handling Multiple Calls on Hold Your phone displays all calls for a Line Key by displaying multiple windows on the screen. The phone only displays the calls for one Line Key at a time.

  • Page 47: Transferring Calls

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 Transferring Calls Note: You Cannot Transfer H.323 Calls Transferring Calls in not supported with H.323 Protocol A call can be transferred in one of three ways:  Consultative—The party to whom you want to transfer the call answers their phone before you transfer the call or hang up.

  • Page 48: Setting Up Conference Calls

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 .After the party answers, tap the Transfer soft key or press If you’re using a handset, the transfer can be completed by putting the handset on the cradle. You can cancel the transfer before the call connects by tapping the Cancel soft key.
  • Page 49 Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0  Using the Join soft key, if you have an active call and one call on hold (on the same or another Line Key). The participant with whom you will exchange video is the party who was previously on hold (if the party can exchange video).

  • Page 50: Holding And Resuming Conference Calls

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 To set up a conference call with an active call and a call on hold: Note: You Can Only Have One Call on Hold You can only set up a conference with an active call and a call on hold if you only have one call on hold.

  • Page 51: Ending Conference Calls

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 Ending Conference Calls You can end a conference, and your connection to the other participants, by tapping the End Call soft key. By default, when you tap the End Call soft key, the other participants remain connected.
  • Page 52 Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 To manage a conference call: 1 During a conference call, tap the window of the conference call participant you want to manage. The soft keys update so you can manage the participant.

  • Page 53: Customizing Video During Calls

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 To select the conference participant as the “active” participant (the participant with whom you  will exchange video), tap the Select Video soft key.  To place the conference participant on hold, tap the Hold soft key.
  • Page 54 Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0  Stop Video/Start Video—Starts and stops the transmission of near-site video. When you tap the Stop Video soft key, the far-site will no longer see you, and the stop video icon, displays next to the near site, in either the PIP or in the larger window in the center of the touch screen.

  • Page 55: Changing The Way Calls Are Answered

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 Note: Swap Your Video Screen During a video call, you can tap the PIP to swap the site windows. To swap windows again, tap the PIP again. You can also set up your phone to automatically display the far site on the full screen. For more...
  • Page 56 Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 In the Contact field, enter a number to forward all unanswered incoming calls to. ii. Tap the Forward After Rings field, and then enter how many rings to wait before forwarding the call (one ring is approximately six seconds).

  • Page 57: Rejecting Calls From A Contact

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 Rejecting Calls from a Contact You can send all incoming calls from a particular contact to your voice and video mail system. (If you don’t have one set up, the call will still ring on your phone.) Note: You Cannot Reject Calls on Shared Lines You can’t reject calls on shared lines.

  • Page 58: Temporarily Refusing All Calls (Do Not Disturb)

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 Temporarily Refusing All Calls (Do Not Disturb) Note: Do Not Disturb is an Optional Feature Do Not Disturb is an optional feature that your system administrator sets up. Your system may not support it.

  • Page 59: Multiple Lines And Do Not Disturb

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 To enable Do Not Disturb: » Press To disable Do Not Disturb: » Tap or press Multiple Lines and Do Not Disturb Note: Do Not Disturb Applies to All Phone Lines By default, the Do Not Disturb feature applies to all lines on your phone.

  • Page 60: Working With Call Lists

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 2 From the Line Select screen, tap the line for which you want to apply Do Not Disturb. 3 From the Do Not Disturb screen, tap the Enable soft key.

  • Page 61: Viewing Call Lists

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 Viewing Call Lists You can access any call list from the Call Lists menu, or you can quickly access missed calls from the idle screen. To view a call list: »...

  • Page 62: Managing Call Lists

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 Managing Call Lists You can clear all the records in a call list, or just one record. You can also choose a record in a list and return the call, store the call details in your local Contact Directory, or view detailed information about the particular call.

  • Page 63: Searching Your Local Contact Directory

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0  Add contacts manually, from call lists, or from a Corporate Directory. See Adding Contacts to Your Local Contact Directory.  Update contact information. See Updating Your Local Contact Directory.
  • Page 64 Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 To add a contact manually: 1 Tap > Features > Contact Directory. 2 From the Directory screen, tap the Add soft key. 3 From the Add To Directory screen, enter the contact information: Note: Your Phone May Not Display All the Following Fields Your phone may not display all the following fields.
  • Page 65 Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0  (Optional. This field only displays if your phone supports the H.323 protocol. For more information, see Placing Calls Using the H.323 Protocol.) Tap the Protocol Type field, and then tap the field’s highlighted grey box.

  • Page 66: Adding Contacts From Call Lists

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 (Optional.) Tap the Auto Divert field, and then tap the field’s highlighted grey box. From the  drop-down list, tap Enabled or Disabled. (The default setting is Disabled.) If you set the Auto Divert field to enabled, each time the contact calls, the call will be directed to the third party you specified in the Divert Contact field.

  • Page 67: Updating Your Local Contact Directory

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 Updating Your Local Contact Directory You can update information for contacts in your local Contact Directory. To update a contact: 1 Tap > Features > Contact Directory. 2 From the Directory screen, tap the contact whose information you want to update. Or, search for the...
  • Page 68 Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 When you access Corporate Directory, a search screen displays so you can search for a specific contact. You can perform a quick search or an advanced search. Note: Your Phone Can Save Searches Each time you access Corporate Directory, the search screen displays, unless you enable your phone to remember the last search you performed or the last person you selected.

  • Page 69: Adding Corporate Directory Contacts To Your Local Contact Directory

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 Adding Corporate Directory Contacts to Your Local Contact Directory You can save any contact listed in your Corporate Directory to your local Contact Directory. The contact’s first and last names (if available) and contact number are saved.

  • Page 70: Controlling What Is Heard

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 3 To save the new setting, tap the Back soft key. To view a blank search screen again: 1 Tap > Settings > Basic > Preferences > Corporate Directory > View Persistency.

  • Page 71: Changing The Speaker Volume

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 Note: Setting Ring Tones is an Optional Feature Your company’s settings may override this feature. For more information, contact your system administrator. You can set a distinctive ring tone for each contact in your Contact Directory so you can distinguish callers.

  • Page 72: Changing The Ringer Volume

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 Changing the Ringer Volume You can change the volume of your phone’s ring tone. To adjust the ringer volume: » When your phone is idle, press either to lower or raise the ringer volume.

  • Page 73: Managing Speed Dials

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 Managing Speed Dials You can associate contacts with Speed Dial Keys for single touch dialing of frequently used numbers. Speed Dial Keys display The following figure shows a phone with two Line Keys (2076 and 1948), and four Speed Dial Keys (assigned to Lauren Gates, Jack Jones, Milton Stone, and Teresa Swift).

  • Page 74: Updating Speed Dial Keys

    Note: Assign Speed Dial Values Consecutively Polycom recommends that you assign speed dial index values consecutively. For example, if you assign the third position to the speed dial index value “2,” assign the fourth position to the speed dial index value “3.”...

  • Page 75: Working With Multiple And Shared Lines

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 You can access voice and video mail messages from your phone. Your mail is saved in a centralized location. Your phone may indicate mail by the following:  An icon, , on the status bar.

  • Page 76: Supporting Multiple Lines

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 Supporting Multiple Lines Your phone can support up to six different lines. Lines are assigned to the Line Keys on your phone. Typically, the top-most Line Key is reserved for the principal directory number (DN) of the phone.

  • Page 77: Supporting Multiple Line Keys Per Line

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 Supporting Multiple Line Keys Per Line Your system administrator can assign each phone line to a single Line Key, or to multiple Line Keys. Incoming and outgoing calls for a phone line will be distributed evenly across all Line Keys that are assigned to the phone line.

  • Page 78: Locking And Unlocking The Phone

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 The following table shows the Line Key icons and status indicators that display for shared lines. Line Key Icon Shared line Status Line Key Status Indicator Idle (No indicator) Active call...

  • Page 79: About Your User Password

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 When your phone is locked, the messages “The phone is locked” and “Authorized calls only” scroll on the status bar. Messages that displayed before the phone was locked don’t display.

  • Page 80: Calling And Answering From A Locked Phone

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 Note: Do Not Disturb on Locked Shared Lines Enabling DND when locked on shared lines disables ringing only. You will still see a visual notification of the call and have the option to answer it.
  • Page 81 Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0  Place a call to an authorized number by using the handset, headset, or speakerphone. For information on using the handset, headset, or speakerphone to place a call, see Placing Calls.

  • Page 82: 3: Using The Advanced Features Of Your Phone

    Using the Advanced Features of Your Phone This chapter shows you how to use the advanced features of your Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP) Polycom VVX 1500 business media phone. Placing Calls Using the H.323 Protocol Note: H.323 Protocol is an Optional Feature...

  • Page 83: Using Instant Messaging

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 When you place calls from call lists or directories, your phone will automatically choose the protocol to use based on the information in the call list or directory. When you set up a contact in your Local Contact Directory, you can specify the protocol the contact uses to handle calls.

  • Page 84: Sending Instant Messages

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 To read instant messages: 1 Do one of the following :  > Instant Messages.  > Features > Messages > Instant Messages.  Press , and then tap Instant Messages.

  • Page 85: Using Buddy Status Lists

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 (If multiple lines are configured on your phone, the Line Select screen displays instead, and you have to select the line to send the message from. Then, the Instant Messages screen displays.) 2 From the Instant Messages screen, tap the New soft key, enter the phone number, URL, or IP address to send the message to, and then tap the Ok soft key.

  • Page 86: Updating Your Presence Settings

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 A Buddy Status list is a list of users/devices whose status, or “presence,” is shown. Users update their presence setting (for example, “Be right back,” “Out to lunch,” or “Busy”), and you can view their status in real time from your phone’s Buddy Status screen, or from the idle screen (if your buddy has a Speed Dial...

  • Page 87: Managing Buddies

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 Managing Buddies Manage your buddies by selecting the contacts whose presence you want to monitor. These contacts form your Buddy Status list. You add contacts to your Buddy Status list from your local Contact Directory.
  • Page 88 Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 When Watch Buddy is disabled, the contact is removed from your Buddy Status list and you cannot monitor the contact’s status. The default for Watch Buddy is Disabled. 4 Tap the Save soft key.
  • Page 89 Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 Note: Use Your Blocked List to Unblock a Contact You can use your Blocked List to unblock a contact, rather than updating the Contact Directory. Tap > Features > Presence > Blocked List. From the Blocked List screen, tap the contact you want to unblock, and then tap the Unblock soft key.
  • Page 90 Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 Monitoring Buddies from the Buddy Status List If you can’t monitor all your buddies from the idle screen (because you have more buddies than available Speed Dial Keys), use the Buddy Status list.

  • Page 91: Integrating With Microsoft Live Communications Server 2005

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 Integrating with Microsoft Live Communications Server 2005 Your system administrator can configure your phone to work with Microsoft Live Communications Server 2005 and communicate with others using Microsoft Office Communicator and Windows Messenger. From your phone, you can invite, join, control, and monitor integrated multipoint audio and video conferences.

  • Page 92: Working With A Polycom Cma System

    Your system may not support it. Your phone may be provisioned by a Polycom CMA system so that you can:  Search for and dial people in a CMA Directory. For more information, see...

  • Page 93: Using Buddy Status Lists With A Cma System

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 If your search returns too many results to display, the message “Too many results received. Enter more characters” displays. To limit your search results, enter more characters in the Search box, and then tap the Submit soft key.
  • Page 94 Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 Inviting People in the CMA Directory to Your Buddy Status List When you invite a person or system from the CMA Directory to your Buddy Status list, the person (if their system supports sharing presence) automatically displays in your Buddy Status List and on a Speed Dial Key (if available).
  • Page 95 Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 If your search returns too many results to display, the message “Too many results received. Enter more characters” displays. To limit your search results, enter more characters in the Search box, and then tap the Submit soft key.
  • Page 96 Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 The buddy’s name is removed from your Buddy Status list, and you’re removed from the buddy’s status list. Seeing Who’s Available You can view the status of your buddies from the idle screen (if your buddy has a Speed Dial Key), or from your Buddy Status list.
  • Page 97 Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0  Milton Stone is offline and unavailable for a call.  Teresa Swift is available for a call.  Z Wong is busy and not accepting calls. Viewing Buddies from the Buddy Status List If you can’t monitor all your buddies from the idle screen (because you have more buddies than available...
  • Page 98 Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 Choosing How You Accept Invitations Each time a person adds you to their status list, your phone receives an invitation. You can set up your phone to automatically accept all invitations, or prompt you to accept or reject each invitation.
  • Page 99 Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 Accepting and Rejecting Invitations If your phone is set up to prompt you each time an invitation arrives (see Choosing How You Accept Invitations), you can either accept or reject invitations from people who have added you to their status lists.

  • Page 100: Updating Your Status

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 If you accept the invitation, the person can monitor your status, and the person populates your Buddy Status list and a Speed Dial Key (if available). If you reject the invitation, you’re removed from the person’s status list. The person doesn’t join your Buddy Status list.
  • Page 101 Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 You’re currently on the phone, On the phone but you’re available for a call. You’re available for a call, but you’re currently idle or away Out to lunch from your phone.

  • Page 102: About Your Login Credentials

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 You can dial a buddy from the Buddy Status list or from the buddy’s Speed Dial key. (You can also dial contacts from the CMA Directory. For more information, see...
  • Page 103 Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0  The Line Key is unregistered. To access CMA features again, submit your login credentials again. To submit your login credentials again: 1 Tap , or tap > Settings > Basic > Login Credentials.

  • Page 104: Integrating With Microsoft Lync Server 2010

    Microsoft Lync. From your phone, you can monitor the status of your Microsoft Lync contacts. For more information on integrating with Microsoft Lync Server 2010, refer to one of the following documents available by navigating to your phone from the Polycom Business Media...

  • Page 105: Recording Calls And Conferences

    For a list of supported USB flash drives to record phone audio, see Technical Bulletin 38084, » Supported USB Devices for SoundPoint IP 650 and 670 and Polycom VVX 1500 Phones. You may be required by federal, state, and/or local laws to notify some or all called parties »...
  • Page 106 Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 (You may have to tap the More soft key to see the Record soft key.) The Record soft key is not available:  When there are no connected calls on your phone ...

  • Page 107: Recording Calls

    Caution: Do Not Remove the USB Flash Drive While Recording Polycom recommends that you don’t remove the USB flash drive while recording. The file being recorded will be incomplete and cannot be played back later. There is a small probability that the USB flash drive itself may be damaged by this action.

  • Page 108: Recording Conferences

    Caution: Do Not Remove the USB Flash Drive While Recording Polycom recommends that you don’t remove the USB flash drive while recording. The file being recorded will be incomplete and cannot be played back later. There is a small probability that the USB flash drive itself may be damaged by this action.
  • Page 109 Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 To pause a recording: » Tap the Pause soft key. The Paused Recording icon displays on the status bar when you pause recording. To resume a recording: » Tap the Resume soft key.

  • Page 110: Playing Back Recorded Calls

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 Playing Back Recorded Calls Note: Call Playback is an Optional Feature Call Playback is an optional feature and may not be supported on your particular system. If the Call Recording and Playback feature is available, and a removable USB flash drive is connected to your phone, you can play back calls that you recorded on your phone.

  • Page 111: Playing Back Recorded Calls

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0  > Browse Recordings.  > Features > Removable Storage Media > Browse Recordings. 2 From the Browse Recordings screen, tap the recording you want to rename, delete, or play back.

  • Page 112: Using The Browser

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0  If you were listening to the file with the handset or headset, press  If you were listening to the file with the speakerphone, tap the Line Key with the flashing green status indicator.

  • Page 113: Using Navigation Soft Keys

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 From the main Web Browser, you can tap hyperlinks to view more Web pages. You can also tap a text box and enter information by using the dialpad keys on the phone console or the editing soft keys that display in the main Web Browser.

  • Page 114: Using Editing Soft Keys

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 Using Editing Soft Keys Editing soft keys allow you to enter information in text boxes. To display the editing soft keys, tap a text box in the main Web Browser.

  • Page 115: Accessing Launch Pad

    One of Your Own Pictures as the Background Picture.)  My Info Portal (hosted by Polycom)—to give you access to a variety of information feeds (for example, sports, news, weather, stock, and traffic). My Info Portal demonstrates the use of web services with your phone using Polycom XML APIs.

  • Page 116: Enabling My Info Portal

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 Note: Your Last Window Viewed Displays If you previously exited a Launch Pad application without first returning to the Launch Pad’s main window, or if a Launch Pad window times out, the next time you access Launch Pad, the last window you viewed will display, not the Launch Pad’s main window.
  • Page 117 Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 Before you can access the applications under My Info Portal, you have to sign up for a My Info Portal account. Note: Your Account Information is Secure Information you provide when you set up an account is securely transmitted using the HTTPS security protocol.

  • Page 118: Updating Your Phone's Configuration

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 If your system administrator has set up My Info Portal to display on your idle screen, you will see information feeds from the idle screen. Updating Your Phone’s Configuration You can update your phone’s configuration without restarting the phone.

  • Page 119: 4: Customizing The Phone Display

    Version 5.0.0 Customizing the Phone Display This chapter shows you how to customize your Polycom VVX 1500 C Business Media Phone for Cisco Unified Communications Manager (SIP)Polycom VVX 1500 business media phone display by adjusting certain settings, such as the time and date display, the brightness of the touch screen, and how video displays.

  • Page 120: Changing The Brightness Of The Touch Screen

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 To update the time and date display: 1 Tap > Settings > Basic > Preferences > Time & Date. 2 From the Time & Date screen, do one of the following: ...
  • Page 121 Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 You can modify the Backlight On intensity and the Backlight Idle intensity separately. You can choose a high, medium, or low intensity, or turn the backlight off entirely. When you modify the Maximum Intensity, you modify the entire backlight intensity scale. For example, if you decrease the Maximum Intensity, the low, medium, and high values for the Backlight On intensity and the Backlight Idle intensity will decrease proportionally.

  • Page 122: Changing The Background Picture

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 Changing the Background Picture Note: Updating the Background Picture is and Optional Feature Updating the background picture is an optional feature and may not be supported on your particular system.

  • Page 123: Using One Of Your Own Pictures As The Background Picture

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 1 Tap the background image you want, and then tap the Select soft key. 2 Tap to return to the idle screen. Using One of Your Own Pictures as the Background Picture You can use a picture that is stored on your USB flash drive as the background picture on your phone.

  • Page 124: Displaying Screen Savers

    Note: Supported Flash Drives For a list of supported USB flash drives, see Technical Bulletin 38084, Supported USB Devices for SoundPoint IP 650 and 670 and Polycom VVX 1500 Phones. For information on stopping and disabling a screen saver, see Stopping and Disabling Screen Savers.

  • Page 125: Stopping And Disabling Screen Savers

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0  In the Folder field, enter the name of the folder in which you placed your images on the USB flash drive. If you didn’t place the pictures in a folder (that is, you placed your pictures in the root directory), don’t enter a folder name.

  • Page 126: Using Your Phone As A Picture Frame

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 2 From the Screen Saver screen, tap the Screen Saver field’s highlighted box. From the drop-down list, tap Disabled to disable the screen saver. 3 Tap the Save soft key.

  • Page 127: Changing When And How Video Displays

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0  To view thumbnails of your pictures, tap  To go to the previous picture, tap  To go to the next picture, tap  To pause and display the current picture only, tap .

  • Page 128: Enabling Or Disabling Video

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 Enabling or Disabling Video You can enable or disable the transmission of near-site video. However, you cannot enable or disable far- site video. If your phone receives far-site video, your phone always displays far-site video.
  • Page 129 Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 Note: Your Video Can Be Completely Disabled Your system administrator can configure your phone so that your phone cannot transmit and receive video at all, even on a call-by-call basis.
  • Page 130 Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 You can enable or disable your phone from automatically transmitting near-site video at the start of all calls. (If you disable your phone in this way, you still have the option to start and stop video during a call.

  • Page 131: Changing The Clarity Of Near-Site Video

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 Note: You Can Still Transmit Video on a Call by Call Basis If you disable the setting, you can still transmit video on a call-by-call basis. To transmit video during...

  • Page 132: Changing How You View All Video Calls

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 1 Tap > Settings > Basic > Video > Camera Settings. 2 From the Camera Settings screen, tap, and then adjust, the following camera settings: Note: Bright Light Sources Affect Your Video If your camera points to a bright light source, increase the brightness, contrast, and sharpness levels so the near site will be more clear.
  • Page 133 Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 Note: Change How Video is Viewed on a Call-by-Call Basis In addition to setting up your phone to handle all video calls in a certain way, you can customize how you view video on a call-by-call basis.
  • Page 134 Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 Changing How Non-PIP Video Displays Caution: Changes You Make Affect the Next Call Changes you make affect the next call. You can adjust the appearance of video images so that the video that displays in the window in the center of the touch screen, and on the full screen, display normal, full, or cropped images.
  • Page 135 Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 Full—The video image is stretched to fill the window. Crop—Black bars don’t appear, and the video image is re-sized to maintain the correct aspect ratio. Any parts of the image that don’t fit within the window are cropped.
  • Page 136 Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 The following figure shows the PIP when it displays next to (“side-by-side” mode), rather than over, full screen video. The following figure shows the PIP when it displays over (“PIP” mode), rather than next to, full screen video.
  • Page 137 Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 To change the way the PIP displays: 1 Tap > Settings > Basic > Video > Local Camera View. 2 From the Local Camera View screen, tap, and then adjust the following settings: ...

  • Page 138: Setting The Call Rate For Video Calls

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 Setting the Call Rate for Video Calls Note: A Maximum Call Rate May be Set Your system administrator can set a maximum call rate for video calls. If your system administrator sets a call rate limit, you will not be able to select a call rate above this limit.

  • Page 139: Changing Your Office Hours

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0  Timeouts—The period of time the phone should be idle before the touch screen turns off. For more information, see Changing Timeouts.  User Detection—The sensitivity of the camera to detect motion so that the phone can enter power- saving mode (if it doesn’t detect motion) or exit power-saving mode and display the idle screen (if it...

  • Page 140: Changing User Detection Settings

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 To change timeouts: 1 Tap > Settings > Basic > Power Saving > Timeouts. 2 From the Timeouts screen, do the following:  For the Office Hours Idle Timeout field, enter the number of minutes the phone should wait after being idle (during office hours) before starting power-saving mode.
  • Page 141 Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 You can enter a number between 0 (no sensitivity) and 10 (high sensitivity). The default sensitivity is 7. If you set a sensitivity between 1 and 4, you will have to wave your hand at the camera to exit power-saving mode.

  • Page 142: 5: Getting Help

     Feature Descriptions and Technical Notifications for Polycom phones—These documents describe workarounds to existing issues and provide expanded descriptions and examples for phone settings and features. You can find these documents on the Polycom Support Web site on the Polycom Profiled UC Software Features...
  • Page 143 Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 Polycom, Inc.

  • Page 144: Copyright, Safety, And Regulatory Notices

    Polycom, Inc. Do not remove (or allow anybody else to remove) any product identification, copyright or other notices.

  • Page 145: Warranty Exclusive

    Polycom. The repaired or replaced item will be shipped to Customer, at Polycom’s expense, not later than thirty (30) days after Polycom receives the defective product, and Polycom will retain risk of loss or damage until the item is delivered to Customer.

  • Page 146: Installation Instructions

    In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes or modifications not expressly approved by Polycom, Inc. could void the user’s authority to operate the equipment. This equipment may not be used on a coin service or party line.

  • Page 147: Warning Electrical Safety

    Polycom VVX 1500 Business Media Phone User Guide Version 5.0.0 WARNING Electrical Safety To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to teleconference station network (TNV) circuits. LAN ports contain SELV circuit, and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45 connectors.
  • Page 148 Connection of this Polycom VVX 1500 VoIP Video Telephone to the Telecom network All samples of this Polycom VVX 1500 VoIP Video Telephone connected to the Telecom network must be modified as described in KTL Test Report number 8A1710ANZ1 failure to do so will lead to the cancellation of this Telepermit.

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