Display Agent Status - Nortel Meridian SL-100 M3905 User Manual

Call Center supervisor features

Display Agent Status

The Display Agent feature gives you a summary of the current status of all agent
positions for which you have Agent Keys information displayed.
DisplayAgt
/
Agent
positions not
logged in
Agent
positions
available to
receive calls
48
Quit
1. Press the Display Agent
play shows a summary of the current
status of all agent positions in the ACD
group. If you supervise other ACD
groups, you need a
for each group.
2. Press the Goodbye
display.
Copy
3. Your display shows information similar
to the example above.
Note: The information is displayed for 12
seconds, until you press another feature key,
or until a call is presented on your
Key.
Key. The dis-
Display Agent Key
Key to clear the
Agent positions
on active ACD
calls
Agent positions
logged in but
currently on
non-ACD calls
Agent postions
logged in but
temporarily unable
to receive calls
553-9096B
In-Calls