SATO CG412DT Service Manual page 75

5.2 TROUBLESHOOTING FLOWCHART (cont'd)
5.2.2 Feed Problems
Category Symptoms
Feed
feed media
CG4 Series Service Manual
Printer
does not
type selection
connection of
motor connector
Causes
NO
Is media
loading OK?
YES
NO
Set the sensor
Is sensor
Utility Tool setting
OK?
YES
connection of
NO
sensor cable.
Is sensor
Adjust sensor
level OK?
Factory Adjustment
YES
NO
Is platen
roller clean?
YES
NO
Is platen
gear OK?
YES
Is the
NO
OK?
YES
NO
Is board
connection of
connection
Main PCB board
OK?
and KB board
YES
Section 5: Troubleshooting
Remedy
Maintenance
Set media
correctly
correctly by
Check the
Replace I-Mark
level
dispenser label
Refer to 4.13
Mode
Clean the
platen roller
Check the
connector
connection
Replace motor
Check the
sensor ASSY,
GAP sensor
ASSY and
sensor ASSY
Refer to
7.9 I-Mark/Gap
Sensor
Replacement &
7.14 Dispenser
Label Sensor
Replacement
Replace platen
roller
Refer to 7.2
Platen Roller
Replacement
NO
Replace Main
PCB and
KB board
Refer to 7.5 Main
Circuit Board
Replacement &
7.6 Operator
Panel (KB) Board
Replacement
Page 5-5