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Table 6-1. Troubleshooting Guide––continued
Symptom
Multipart forms or labels tear
during printing. Or, labels peel
off the backing sheet during
printing.
Printing goes off right side of page.
Lines of text print on top of one
another.
Probable Cause/Corrective Action
Push forms thickness
indicator towards front of
the printer.
Forms or labels are too thick
to feed around platen. If media
is pin-feed and you have a top-
mounted pull tractor option, or
your printer has powered,
bottom-feed tractors, try feed-
ing forms from the bottom.
Set normally-hidden SI MODE
parameter to Off.
WIDTH setting on Setup menu
is incorrect; check setting.
AUTO LF mode on Setup
menu is off; turn it on.
Paper is not taut between trac-
tors or around platen. Reload
paper.
Wrong paper path selected.
Check paper path selection.
Solving Problems 6-17
User's Guide
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Table of Contents
Troubleshooting
