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Table A-1. Troubleshooting the Bottom-Feed Tractors––continued
Symptom
Paper advances into printer but
jams inside (continued).
Printer displays CLEAR PAPER
JAM but forms are loaded
correctly without problems.
Printer does not present form
for tear-off when you press
Ready button.
When you press Form Feed button,
paper from both rear and bottom
tractors feed
Print is smearing.
Printing occurs on paper tear
strips.
Probable Cause/Corrective Action
Set the AUTOBAIL parameter
to On so that the printer auto-
matically lifts bail for each
perforation.
High-gloss, smooth papers and
certain media stocks can cause.
the printer to falsely detect
jams. Set the PPR JAM
parameter to Off.
Demand document mode is not
selected or is set incorrectly.
Check DEMAND parameter
setting on Setup menu.
Tractor select indicator is in
wrong position. Move
indicator to rear position.
Paper is not snug between
tractors. Adjust tractors.
Printhead is too close to platen.
Move forms thickness
indicator towards front of
printer.
Paper is misaligned in the
printer. Refer to Loading
Paper in the Bottom-Feed
Tractors in this appendix.
Paper is too narrow. Use
paper that is at least 4.5 inches
(11.4 cm) wide including the
perforated tear strips.
Bottom-Feed Tractors A-7
User's Guide
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Table of Contents
Troubleshooting
