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Nortel Digital Telephone IP Adapter Installation And Administration Manual

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555-8421-211
Digital Telephone IP Adapter
Installation and Administration Guide
Product release 1.6
Standard 3.0
June 2005

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Summary of Contents for Nortel Digital Telephone IP Adapter

  • Page 1 555-8421-211 Digital Telephone IP Adapter Installation and Administration Guide Product release 1.6 Standard 3.0 June 2005...
  • Page 3 Copyright © 2005 Nortel. All Rights Reserved. Printed in Canada. All information contained in this document is subject to change without notice. Nortel reserves the right to make changes to equipment design or program components, as progress in engineering, manufacturing methods, or other circumstances may warrant.
  • Page 5 8421-211). This document provides product descriptions, planning, installation, configuration, administration, and troubleshooting information for product release 1.6 of the Digital Telephone IP Adapter unit. This is the Standard 2.1 issue of the Digital Telephone IP Adapter Installation and Administration Guide (NTP 555- 8421-211).
  • Page 6 Publication history Standard 3.0 Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 7: Table Of Contents

    Skills you need ..........xviii Nortel product knowledge ....... . . xviii Telecommunications knowledge.
  • Page 8 10BaseT Ethernet interface ....... . . 11 How Digital Telephone IP Adapter units work ..... . . 12 Outgoing call process .
  • Page 9 Testing the network connection ........58 Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 10 Before you begin..........90 Digital Telephone IP Adapter unit system configuration ....91 Emergency service programmability .
  • Page 11 Changing the number of display logs retained by the Digital Telephone IP Adapter unit ......145 Clear logs.
  • Page 12 Identifying why a problem occurred ......184 Digital Telephone IP Adapter unit LED indicators ....186 Digital telephone set .
  • Page 13 Party lines ..........222 Fields Index Index Digital Telephone IP Adapter Installation and Administration Guide Contents xiii...
  • Page 14 Contents Standard 3.0 Digital Telephone IP AdapterInstallation and Administration Guide...

  • Page 15: About This Document

    Preface About this document In this preface About this guide Product overview Skills you need Conventions used in this guide Related information products Digital Telephone IP Adapter Installation and Administration Guide xvii xviii xxii...

  • Page 16: About This Guide

    How to use this guide This guide provides step by step procedures for installing, configuring, and managing the Digital Telephone IP Adapter unit as a part of your remote services network. Review this guide before beginning Digital Telephone IP Adapter unit installation and configuration.

  • Page 17: Product Overview

    Administration Guide (NTP 555-8421-211) provides information on configuring and maintaining your Digital Telephone IP Adapter unit. The Digital Telephone IP Adapter unit allows your remote site to access a Reach Line Card (RLC) installed in the host PBX. A properly completed installation supplies your remote location with the full host PBX and.

  • Page 18: Skills You Need

    Skills you need Knowledge of, or experience with, the following PC concepts as appropriate to your network is helpful when administering a Digital Telephone IP Adapter unit: Microsoft Windows software installation network configuration Nortel product knowledge Knowledge of, or experience with, the following Nortel products and concepts:...

  • Page 19: Data Networking Knowledge

    (Layer 2 of the OSI model) — IP protocol — routing network (Layer 3 of the OSI model) — addressing — traffic analysis and provisioning — configuration Voice over IP concepts Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 20: Conventions Used In This Guide

    (connected to a node by Telnet) performing an offline configuration (not connected to a node) Provides information essential to the completion of a task. → Logon Unit Digital Telephone IP Adapter Installation and Administration Guide → Telnet.

  • Page 21: Pbx Terminology

    Throughout this guide, the term “host PBX” refers to any of the following Nortel PBX platforms: Meridian 1 PBX CS 1000 CS 2100 Digital Telephone IP Adapter Installation and Administration Guide → Configuration Manager THEN select the device type as described in “Selecting the device type for offline...

  • Page 22: Related Information Products

    The Release Notes, written for the installer/administrator, describe the features and known problems for the Reach Line Card (RLC), the Remote Gateway 9150 unit, Remote Gateway 911x series units, and Digital Telephone IP Adapter units. xxii Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 23: Cd-Rom

    Remote Gateway 911x series units. CD-ROM A Remote Gateway 9100 Series Product CD-ROM is available containing the documentation in Portable Document Format (PDF), firmware, and Remote Gateway 9100 Series Configuration Manager software. Digital Telephone IP Adapter Installation and Administration Guide xxiii...
  • Page 24 About this document Standard 3.0 xxiv Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 25: Digital Telephone Ip Adapter Description

    In this chapter Product Introduction Hardware description Connection options How Digital Telephone IP Adapter units work System security Telephones Online/Offline Table Emergency service number Remote Gateway 9100 Series Configuration Manager Power requirements Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 26: Product Introduction

    Digital Telephone IP Adapter units provide full-featured host Private Branch Exchange (PBX) services to single users in small remote or home offices. Digital Telephone IP Adapter units require each of the following components: a Digital Telephone Internal or External IP Adapter unit...

  • Page 27: Digital Telephone External Ip Adapter

    Administration Guide (NTP 555-8421-210). Voice over IP technology The Digital Telephone IP Adapter unit uses Nortel proprietary Voice over IP technology to send voice and data signals between your office and the host PBX through the existing IP data network.

  • Page 28: Configuration - Device And Software

    Configuration - device and software To make the Digital Telephone IP Adapter unit operational, some configuration is required. You can use the following tools to configure the Digital Telephone IP Adapter unit: telephone menu You must use the telephone menu to configure the Digital Telephone IP Adapter unit initially.

  • Page 29: Hardware Description

    Internet Access Devices (IAD) for the Digital Telephone IP Adapter units. Digital Telephone IP Adapter unit LED indicators The operational status of the Digital Telephone IP Adapter unit is indicated by LEDs mounted on the following: telephone set footstand for the Digital Telephone Internal IP Adapter...

  • Page 30: Digital Telephone Ip Adapter Unit Led Indicator

    Digital Telephone IP Adapter unit LED indicator display diagrams Digital Telephone IP Adapter circuit card Power Digital Telephone IP Adapter unit Front view Indicators Power TX RX Digital Telephone IP Adapter Installation and Administration Guide G016IP G101489IP...

  • Page 31: Digital Telephone Internal Ip Adapter

    DB-9 connector (labeled ADMIN) provides an RS-232 connection to the serial port of a PC Note: The ADMIN port on the Digital Telephone External IP Adapter is for field service use only. Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 32: Internal Ip Adapter

    Adapter The Digital Telephone Internal IP Adapter requires a 0.5A/24V power supply. To order the power supply from your Nortel distributor, request part number NTDR91xx. (The “xx” represents the vintage and can vary.) The design of this power supply, shown in the following illustration, accommodates North American, British (U.K.), and European standards.

  • Page 33: External Ip Adapter

    Adapter The Digital Telephone External IP Adapter requires a 0.5A/24V power supply. To order the power supply from your Nortel distributor, request part number NTDR91xx. (The “xx” represents the vintage and can vary.) The design of this power supply, shown in the following illustration, accommodates North American, British (U.K.), and European standards.

  • Page 34: Internet Access Device Description

    Internet Access Device description If you are using a 10BaseT Ethernet LAN at the remote site, you can connect the Digital Telephone IP Adapter unit to any high-speed Internet Access device. The following are some commonly-used devices: ISDN Basic Rate Interface (BRI) router A BRI router is designed to send voice and data traffic across an ISDN line.

  • Page 35: Connection Options

    10BaseT Ethernet interface The Digital Telephone IP Adapter unit uses Nortel proprietary Voice over IP (VoIP) technology over the IP network to the host PBX. Voice data is forwarded as UDP/IP packets and the signalling data as TCP/IP packets. You can connect the Ethernet interface to an Internet Access Device such as a BRI router, an xDSL modem, or cable modem.

  • Page 36: How Digital Telephone Ip Adapter Units Work

    How Digital Telephone IP Adapter units work There are two major components to the Digital Telephone IP Adapter units. They are: the Digital Telephone Internal or External IP Adapter unit located at the remote location the RLC located on the host PBX These two components, along with the connection options described on page 11, extend the host PBX services to a remote user.

  • Page 37: Outgoing Call Process

    When you place a call to someone at the host site, or when someone from the host site calls you, the call is in host-controlled call mode. Calls in host- controlled mode are routed through the host PBX. Refer to the sample illustrations beginning on page 14. Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 38: Call Scenario 1: Host-Controlled-Corporate Internal Call

    Calls work the same in reverse, from the host PBX site to the Digital Telephone IP Adapter unit site. Digital Telephone Internet Host stations Digital Telephone IP Adapter Installation and Administration Guide Digital Telephone Internal IP Adapter circuit card Ethernet Internet Access...
  • Page 39 Voice over IP network call The Digital Telephone IP Adapter user lifts the handset (item A). Result: The Digital Telephone IP Adapter user hears a dial tone. This indicates a successful connection to the RLC over the IP network (item B).

  • Page 40: Call Scenario 2: Host-Controlled-Corporate External Call

    Remote site Digital Telephone External IP Adapter unit Digital telephone Corporate Host location Host Host stations Ethernet Internet Digital Telephone IP Adapter Installation and Administration Guide Digital Telephone Internal IP Adapter circuit card Internet Access Device Voice over IP call G020IP...
  • Page 41 Voice over IP network call The Digital Telephone IP Adapter user lifts the handset (item A). Result: The Digital Telephone IP Adapter user hears a dial tone. This indicates a successful connection to the RLC over the IP network and the corporate WAN (item B).

  • Page 42: System Security

    IP Adapter automatically sends its configured security identifier (password) for each connection request. The RLC compares the identifier configured to the RLC port with the identifier assigned to the Digital Telephone IP Adapter. If the identifiers match, then the RLC grants the requested connection.

  • Page 43: Telephones

    You must re-boot a Digital Telephone IP Adapter unit after unplugging and re-plugging the telephone cord of its associated digital telephone set.
  • Page 44 User Guide and Release Notes for your particular digital telephone set. Flash upgrade download times to remote M39xx digital telephone sets over an IP network with low delay and packet loss are comparable to PBX wired downloads. Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 45: M2000 Series (European Models M3310 And M3820) And M39Xx Series Digital Telephone Set Model And Accessory Compatibility

    M2000 series (European models M3310 and M3820) and M39xx series digital telephone set model and accessory compatibility The following tables show Digital Telephone IP Adapter compatibility with M2000 series (M3310 and M3820 European models) and M39xx digital telephone set models and accessories:...

  • Page 46: M39Xx Series Digital Telephone Set Accessory Compatibility

    Meridian Digital Telephone. The required ATA/MCA footstand is standard on Meridian Modular Telephones (M2000 series) with a date code of May 6, 1998 or later. Contact your Nortel distributor to obtain the required footstand if your telephone has an earlier date code.

  • Page 47: Supported Telephone Features

    Supported telephone features The Digital Telephone IP Adapter units support all features provided by the host PBX for host-controlled calls. The following are some examples: ACD features call forward conference call waiting hold transfer Note: Dial tone for conference and transfer can be very rough. A stutter can be heard during a remote dial tone.

  • Page 48: Automatic Call Distribution (Acd) Applications

    This feature prevents the ACD agent from receiving ACD calls when active on a local call. The Digital Telephone IP Adapter unit removes the digital telephone set from the Not Ready mode when the agent terminates the local call.

  • Page 49: Communications System And Software Requirements

    Communications system and software requirements The following table shows the software versions necessary to run Digital Telephone IP Adapter units on compatible Nortel’s communications systems. Digital Telephone IP Adapter units Communications system Meridian 1 PBX CS 1000 CS 2100 i. Requires Remote Gateway 9100 Series software version 1.5 or higher.

  • Page 50: Online/Offline Table

    Configure the Online/Offline table on the RLC to schedule the times that you want to make the host PBX available to the Digital Telephone IP Adapter unit. Note: When the Digital Telephone IP Adapter unit is in offline mode, you cannot use it to place or receive calls.

  • Page 51: Emergency Service Number

    PSTN line. If you place an emergency service call from a station that is connected to a Digital Telephone IP Adapter unit, the RLC routes the call through the host PBX. (The host PBX could be in a...

  • Page 52: Remote Gateway 9100 Series Configuration Manager

    After the initial configuration is complete, you can use Remote Gateway 9100 Series Configuration Manager administration software to make configuration changes and administer the Digital Telephone IP Adapter unit. Refer to Chapter 5, “Changing configuration settings using Configuration Manager”. The software is a Windows-based application that is installed on your PC.

  • Page 53: Power Requirements

    Power requirements This section lists characteristics of the recommended power supplies for the Digital Telephone IP Adapter units. Input specifications Input specifications for the Digital Telephone IP Adapter units are as follows: Characteristic voltage frequency current Output specifications Output specifications for the Digital Telephone IP Adapter units are as follows:...
  • Page 54 Digital Telephone IP Adapter description Standard 3.0 Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 55: Planning For Installation

    C h a p t e r 2 Planning for installation In this chapter Physical environment Administration PC Network considerations Deployment Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 56: Physical Environment

    The dimensions for the circuit card are as follows: 16.5 cm (6.5 inches) wide 8.8 cm (3.5 inches) deep Place the Digital Telephone IP Adapter on a desk, or mount it on the wall. The dimensions for the unit are as follows: 18.2 cm (7.2 inches) wide 9.9 cm (3.9 inches) deep...
  • Page 57 Normal operation Recommended: Temperature (Ambient) Relative humidity Storage Recommended temperature Relative humidity Power consumption Voltage Current Digital Telephone IP Adapter Installation and Administration Guide Minimum Maximum 0°C (32°F) 40°C (104°F) 95% (non- condensing) -40°C (-40°F) 70°C (158°F) 95% RH (non-...

  • Page 58: Mounting Options

    Digital Telephone External IP Adapter You must obtain these cables from your local cable supplier. Installation on the wall must be completed using standard telephony installation practices. Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 59: Administration Pc

    Administration PC This section describes the way that you can connect an administration terminal to the Digital Telephone IP Adapter unit. It also describes the hardware and software requirements for using the Configuration Manager administration software. Connection options The Digital Telephone IP Adapter system includes the Configuration Manager software that enables you to configure, administer, and upgrade the Digital Telephone IP Adapter unit.

  • Page 60: Administering Multiple Nodes In The Network

    Note: You do not have to install separate administration PCs for the RLC and the Digital Telephone IP Adapter unit(s). You can use one administration PC to administer all units in the Remote Gateway 9100 Series network.

  • Page 61: Optivity Telephony Manager And Configuration Manager

    Internet. Year 2000 compliance The Digital Telephone IP Adapter unit and Configuration Manager software are Year 2000 compliant. However, you must ensure that the administration PC is Year 2000 compliant by verifying that the Windows operating system is shown...

  • Page 62: Network Considerations

    Refer to the Remote Gateway 9100 Series Network Engineering Guidelines (NTP 555-8421-103) for detailed information on planning and preparing your network for the addition of IP Adapter units. The Digital Telephone IP Adapter unit communicates with the host PBX using the IP network. To use the Digital Telephone IP Adapter unit in these networks, you must consider the issues described in this section.
  • Page 63 Network diagram The following diagram shows the Digital Telephone IP Adapter unit’s position in an IP network. Internal Host network 10.3.1.1 10.3.1.2 Management port (optional) Router 10.3.1.3 Digital Telephone IP Adapter Installation and Administration Guide Ethernet network Digital Telephone Internal IP Adapter circuit card Router 10.2.1.1...

  • Page 64: Deployment

    (options) that are supported by Nortel. Transport media You can only configure the Digital Telephone IP Adapter unit on the RLC to use the IP network. For further details on this configuration, refer to Priority under Remote Port Configuration in the Reach Line Card Installation and Administration Guide (NTP 555-8421-210).

  • Page 65: Ip Deployment

    It is possible, when using a Digital Telephone IP Adapter unit behind a NAT device, that prolonged periods of silence cause the NAT translation table entries to clear and drop the audio path. An example of this is a remote user listening to a conference call with the user’s digital telephone set on mute.
  • Page 66 The RLC requires an IP address that the Digital Telephone IP Adapter unit can access. Model 2: IP on-demand If your BRI routers incur toll charges, configure an IP on-demand connection. TCP/IP signaling sessions between the RLC and the Digital Telephone IP Adapter unit close when calls end.

  • Page 67: Installing The Digital Telephone Ip Adapter Unit

    Installing the Digital Telephone IP Adapter unit In this chapter Preparing for installation Installing the Digital Telephone Internal IP Adapter circuit card Installing the Digital Telephone External IP Adapter unit Testing the network connection Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 68: Preparing For Installation

    Preface. Follow these safety precautions at all times to avoid damage or injury: — Plug the Digital Telephone IP Adapter unit into a properly grounded power source to reduce the possibility of electric shock and damage to the unit or network.

  • Page 69: Required Hardware And Software Tools

    Internet. Unpacking and inspecting the equipment Before you install the Digital Telephone IP Adapter unit, ensure that the following package contents are all present and are not damaged: one Digital Telephone Internal IP Adapter or Digital Telephone External IP...

  • Page 70: Installing The Digital Telephone Internal Ip Adapter Circuit Card

    The other end of this cable connects to the wall jack. Place the telephone on a flat surface with the keypad facing downward. Note: Ensure that you are grounded with an approved ESD strap. Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 71: Ip Adapter Circuit Card

    Insert the leading edge of the Digital Telephone Internal IP Adapter circuit card under the two brackets on the footstand. Note: Refer to “C” in the following diagram for the location of the brackets. Digital Telephone IP Adapter Installation and Administration Guide G101492...
  • Page 72 Re-attach the footstand to the bottom of the telephone. Apply the overlay identifying the power connection and the jack connecting your Ethernet for IP network connectivity. circuit card Digital Telephone IP Adapter Installation and Administration Guide G101493...

  • Page 73: Installing Ferrite Beads

    4 times). Close and latch the ferrite bead. Note: You may need to adjust the cable loops to make them as tight as possible. Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 74: Ip Adapter Circuit Card

    Ethernet cable. The cable must be no longer than 100 meters (325 feet). Digital Telephone IP Adapter circuit card Note: These cables are not supplied in the Digital Telephone Internal IP Adapter package. Digital Telephone IP Adapter Installation and Administration Guide G101482IP...

  • Page 75: Ip Adapter Circuit Card

    A time and date, if connected to a PBX. HOSTLESS MODE, if not connected to a PBX. Note: The ETHERNET TX and RX LEDs flash only in response to transmit and receive activity. Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 76: Installing The Digital Telephone External Ip Adapter Unit

    (to ensure the unit is securely mounted) Note: Do not affix the rubber feet to the bottom of the Digital Telephone External IP Adapter unit. Otherwise, the unit cannot be mounted flush against the wall. Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 77 The LED indicators on the front panel must be easily viewed. There must be enough space to accommodate the cables when they are connected to the Digital Telephone External IP Adapter unit. Refer to the following diagram. Digital Telephone IP Adapter Installation and Administration Guide G023IP...
  • Page 78 Make sure that the Digital Telephone External IP Adapter unit is securely mounted. WARNING Risk of equipment damage Ensure that you fasten the unit securely to the wall. Falls can damage the unit. Digital Telephone External IP Adapter Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 79: Connecting The Digital Telephone External Ip Adapter Unit

    The following diagram shows the connections on the back panel of the Digital Telephone External IP Adapter unit. Digital Telephone External IP Adapter unit Rear view connectors Power Analog Digital Telephone IP Adapter Installation and Administration Guide Ethernet ADMIN Digital line phone G101490IP...

  • Page 80: Ip Adapter Unit To The Network

    Telephone External IP Adapter unit to the jack marked DIGITAL PHONE on the rear panel of the Digital Telephone External IP Adapter unit. b. Plug the other end of this cable to the jack on the digital telephone. Digital Telephone IP Adapter Installation and Administration Guide unit...

  • Page 81: Powering Up The Digital Telephone External Ip Adapter Unit

    A time and date, if connected to a PBX. HOSTLESS MODE, if not connected to a PBX. Note: The ETHERNET TX and RX LEDs flash only in response to transmit and receive activity. Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 82: Testing The Network Connection

    Refer to “Using Configuration Manager’s PING” on page 197 for com- plete details on performing a Configuration Manager PING. Perform a syslog test. Refer to “Syslog testing” on page 200 for complete details on performing a syslog test. Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 83: Configuring The Ip Adapter Unit Using The Telephone Menu

    C h a p t e r 4 Configuring the IP Adapter unit using the telephone menu In this chapter Before you begin Running the telephone menu script Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 84: Before You Begin

    Note: You cannot access the telephone menu and Configuration Manager at the same time. You must use one or the other. If you want to use Configuration Manager to configure the Digital Telephone IP Adapter unit, refer to Chapter 5, “Changing configuration settings using Configuration Manager”.

  • Page 85: Accessing The Telephone Menu

    Release (Rls, R, or Goodbye depending on your telephone set) key once. Digital Telephone IP Adapter Installation and Administration Guide Digital Telephone IP Adapter Key label...

  • Page 86: Exiting The System Using The Release Key

    “No” response to the most recent option you had on the menu. a. Press 1. b. Press the Hold key. The following screen confirms that you have left Remote Gateway 9100 Series configuration. You are logged out. Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 87: Running The Telephone Menu Script

    Running the telephone menu script After installing and powering up the Digital Telephone IP Adapter unit: Press the release key four times within three seconds to access the telephone menu. Result: The telephone display prompts you for a user name, similar to the...
  • Page 88 IP gateway, similar to the following: IP Gateway 192.168.142.254 5 Press the Hold key. 6 Proceed to step 4 on page 65. 1 Press 2. 2 Press the Hold key. Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 89 Adapter unit configuration settings to their factory-set default values, Digital Telephone IP Adapter Installation and Administration Guide THEN do the following: 1 Press 2. 2 Press the Hold key. 3 Proceed to step 5 on page 66. 1 Press 1.
  • Page 90 Note: The Digital Telephone IP Adapter unit derives the time on its telephone display from the time maintained by the host PBX. The time offset is the number of minutes that the Digital Telephone IP Adapter unit must add to, or subtract from the host-site time (to account for different time zones, for example) to calculate the remote-site time.
  • Page 91 Adapter unit’s current time offset between the host site and the remote site, Digital Telephone IP Adapter Installation and Administration Guide THEN do the following: 1 Press 1. 2 Press the Hold key. Result: The telephone display prompts you to...
  • Page 92 The telephone display asks if you want to modify the emergency code, similar to the following: Modify Emergency Code? [1-Yes 2-No] This step does not apply to Digital Telephone IP Adapter units. Press 2 and continue to step 8 on page 69. THEN do the following: 1 Press 2.
  • Page 93 Online/ Offline Table, retain the current online SPRE code, Digital Telephone IP Adapter Installation and Administration Guide THEN do the following: 1 Press 1. 2 Press the Hold key. Result: The telephone display prompts you for a new online SPRE code. The telephone display also...
  • Page 94 Note: Refer to the Note on page 69 for information on pound signs (#) in SPRE codes. 4 Press the Hold key. 5 Proceed to step 10 on page 71. 1 Press 2. 2 Press the Hold key. Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 95 SPRE code, Digital Telephone IP Adapter Installation and Administration Guide THEN do the following: 1 Press 1. 2 Press the Hold key. Result: The telephone display prompts you for a new registration SPRE code. The telephone display...
  • Page 96 Note: Refer to the Note on page 69 for information on pound signs (#) in SPRE codes. 4 Press the Hold key. 5 Proceed to step 12 on page 73. 1 Press 2. 2 Press the Hold key. Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 97 Digital Telephone IP Adapter unit each time someone logs on with this unit, Digital Telephone IP Adapter Installation and Administration Guide THEN do the following: 1 Press 2. 2 Press the Hold key. 3 Proceed to step 13 on page 77.
  • Page 98 Telephone IP Adapter unit, Note: Assigning static IP addressing to a Digital Telephone IP Adapter unit allows you to use the address information to identify the unit on the IP network. This makes the unit more accessible for online administration and maintenance.
  • Page 99 Enter IP Gateway 0.0.0.0 9 Press the digits of the Digital Telephone IP Adapter unit’s permanent IP gateway. Use the * key for the IP address delimiter. (Refer to the table on page 61.) 10Press the Hold key.
  • Page 100 Valid entries are 0 through 7. The default is 6. 6 Press the Hold key. Result: The telephone display prompts you for the DiffServ CodePoint value, similar to the following: DiffServ CodePoint Val: Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 101 [1-Yes 2-No] IF you want to retain the current RLC settings, Digital Telephone IP Adapter Installation and Administration Guide THEN do the following: 7 Enter the DiffServ CodePoint value. Valid entries are 0 (CS7), 1 (CS6), 2 (EF), 3 (AF41), 4 (AF31), 5 (AF21), 6 (AF11), and 7 (DE).
  • Page 102 Enter Security Level 1 Press 1 to select No security. 2 Press the Hold key. 3 Proceed to “Enable IP? [1-Yes 2-No]” on page 79. Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 103 Result: The telephone display prompts you for the RLC’s Inbound Security ID, similar to the following: Inbound Security ID 3 Enter the Digital Telephone IP Adapter unit’s 10- digit inbound security ID. 4 Press the Hold key. Result: The telephone display prompts you for the RLC’s outbound security ID, similar to the following:...
  • Page 104 Digital Telephone IP Adapter unit, similar to the following: Modify Local Calling? [1-Yes 2-No] This step does not apply to Digital Telephone IP Adapter units. Press 2 and continue to step 15 on page 81. THEN do the following: 1 Press 1.
  • Page 105 Modify Localization? [1-Yes 2-No] This step does not apply to Digital Telephone IP Adapter units. Press 2 and continue to step 16. The telephone display asks if you want to modify the current modem tones setting for this Digital Telephone IP Adapter unit, similar to the following:...
  • Page 106 The telephone display asks if you want to configure the type of telephone set attached to this Digital Telephone IP Adapter unit, similar to the following: Configure Set Type? [1-Yes 2-No] IF you want to modify the current telephone set type...
  • Page 107 Digital Telephone IP Adapter Installation and Administration Guide THEN do the following: 6 If this is not the correct model number of your telephone set, press 2 and return to step 5, above. 7 If this is the correct model number of your telephone set, press 1.
  • Page 108 Note: Do not interrupt the power to the Digital Telephone IP Adapter unit during the save process. The telephone display asks if you want to reboot the Digital Telephone IP Adapter unit, similar to the following:...
  • Page 109 Digital Telephone IP Adapter unit, Digital Telephone IP Adapter Installation and Administration Guide THEN do the following: 1 Press 1. 2 Press the Hold key. Result: The telephone display asks if you want to...
  • Page 110 THEN do the following: 3 Press 1 to restart the Digital Telephone IP Adapter unit. 4 Press the Hold key. Result: The telephone display informs you that it is restarting the system, similar to the following: Restarting the System Please Wait...
  • Page 111 Result: Return to “Display Local IP? [1-Yes 2-No]” on page 64. 1 Press 1. 2 Press the Hold key. Result: The telephone display prompts you to turn off the Digital Telephone IP Adapter unit, similar to the following: Please remove System Power.
  • Page 112 Configuring the IP Adapter unit using the telephone menu Standard 3.0 Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 113: Changing Configuration Settings Using Configuration Manager

    C h a p t e r 5 Changing configuration settings using Configuration Manager In this chapter Before you begin Digital Telephone IP Adapter unit system configuration IP configuration RLC connection configuration Auto upgrade configuration Syslog configuration Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 114: Before You Begin

    IP Adapter units. If you need remote serial access to Configuration Manager, use a remote management software application. Note: Nortel recommends that you use the telephone set menu to perform the initial configuration for the Digital Telephone IP Adapter unit. Refer to Chapter 4, “Configuring the IP Adapter unit using the telephone menu.”...

  • Page 115: Digital Telephone Ip Adapter Unit System Configuration

    Digital Telephone IP Adapter unit system configuration This section describes the settings that apply to the Digital Telephone IP Adapter unit system. Note: The Digital Telephone IP Adapter unit configuration uses the same configuration property sheets in Configuration Manager as the Remote Gateway 911x unit.

  • Page 116: Emergency Service Programmability

    Also, in their haste to reach an emergency service, some users can forget to dial trunk access digits. You can configure your Digital Telephone IP Adapter unit to send the emergency telephone number to the CO whether or not the user dials trunk access digits.
  • Page 117 Click on the Send button to update the Digital Telephone IP Adapter unit with the new information. IF you are logged on to the Digital Telephone IP Adapter unit, not logged on to the Digital Telephone IP Adapter unit, Note: When you change System Configuration parameters and Save to Flash, calls can be dropped.
  • Page 118 Emergency Feature Description Enter a unique number from 1 through 20 to identify the Digital Telephone IP Adapter unit that you are configuring and differentiate it between the RLC, Remote Gateway 9150 unit, and all other remote units connected to the same RLC. This number:...
  • Page 119 Description Click on the Enable PBX Alarms check box if you want the Digital Telephone IP Adapter unit to notify the host PBX to produce alarms and alerts. If you don't want the Digital Telephone IP Adapter unit to notify the host PBX to produce alarms and alerts, ensure that the Enable PBX Alarms check box is not selected.
  • Page 120 M3310, M3820, M3902, M3903, M3904, M3905, and OTHER. The default is M2616. This setting does not apply to Digital Telephone IP Adapters. This setting does not apply to Digital Telephone IP Adapters. Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 121 Field Addon Module Type Digital Telephone IP Adapter Installation and Administration Guide Description Select the type of addon module attached to the Digital Telephone IP Adapter unit’s telephone, if the telephone is an M3904 or M3905 telephone. Valid options are DBA, KBA, and Not Configured.

  • Page 122: Ip Configuration

    IP configuration This section explains how to change the IP address, subnet mask, and default gateway for the Digital Telephone IP Adapter unit. → Getting there 911x IP Configuration property sheet → Configuration Manager Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 123: Configuring Ip Information

    “IP Configuration field descriptions” on page 101. Click on the OK button to save the information in the temporary work file. Click on the Send button to update the Digital Telephone IP Adapter unit with the new information. IF you are...
  • Page 124 Restart the Digital Telephone IP Adapter unit. Notes: a. To restart a Digital Telephone IP Adapter unit, use the procedure found under “Restarting the system” on page 180. b. When you change IP configuration parameters and Save to Flash, calls can be dropped.
  • Page 125 Address, IP Network Mask, IP Gateway IP Address IP Network Mask Digital Telephone IP Adapter Installation and Administration Guide Description Click on the Obtain IP Address from Server option button to allow the Digital Telephone IP Adapter unit to use an IP address dynamically assigned by a DHCP server on the IP network.
  • Page 126 DiffServ CodePoint Description Enter the IP address of the IP gateway serving the Digital Telephone IP Adapter unit. A gateway is a device that functions as a node on two networks, forwarding packets from one network to addresses on the other networks. In Remote Gateway 9100...
  • Page 127 Field DiffServ CodePoint: Value Digital Telephone IP Adapter Installation and Administration Guide Description Select the DiffServ CodePoint value from the drop down box. Valid options and their value (in hexadecimal) are: CS7 (Precedence 7 - Network Control) - 0x38 CS6 (Precedence 6 - Inter-network Control) -...
  • Page 128 Refer to RFC 2474. Click on the Enable option button if you want to allow prioritization of voice packets sent from this Digital Telephone IP Adapter unit over LAN portions of the network. Click on the Disable option button if you do not...

  • Page 129: Rlc Connection Configuration

    RLC connection configuration This section shows you how to change the RLC connection information needed by the Digital Telephone IP Adapter unit to establish connections with the RLC on the host PBX. → Getting there 911x RLC Connection Configuration property sheet Digital Telephone IP Adapter Installation and Administration Guide →...

  • Page 130: Configuring The Rlc Connection Information

    “RLC connection configuration” on page 105. Click on the OK button to save the information in the temporary work file. Click on the Send button to update the Digital Telephone IP Adapter unit with the new information. IF you are...
  • Page 131 Description The RLC’s non-configurable unit ID of 254. Enter the RLC voice port number designated for the Digital Telephone IP Adapter unit on the RLC Remote connection configuration property sheet. The default is 0. Click on the Enable option button, if you want to route calls over your IP network.
  • Page 132 If the security IDs do not match, the Digital Telephone IP Adapter unit rejects the call. The CallParrot Business Call Recording feature is a TelStrat product. For information on configuring CallParrot functionality, contact your TelStrat representative. Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 133: Auto Upgrade Configuration

    Use the Auto Upgrade Configuration property sheet to automatically or on a scheduled basis query a predefined TFTP server and upgrade the firmware for Remote Gateway 9100 Series units. → Getting there Auto Upgrade Configuration property sheet Digital Telephone IP Adapter Installation and Administration Guide → Configuration Manager Auto Upgrade Configuration...

  • Page 134: Configuring Automatic Upgrade

    Result: Configuration Manager writes the changes to a temporary file on the administration PC. Click on the Send button to update the Digital Telephone IP Adapter unit with the new information. Note: To save changes to the Digital Telephone IP Adapter unit’s Flash memory, select Upload →...
  • Page 135 TFTP Server: IP Address Start Auto Upgrade Frequency Time Digital Telephone IP Adapter Installation and Administration Guide Description Click on the Enable option button if you want to automatically or on a scheduled basis query a predefined TFTP server and upgrade the firmware for Remote Gateway 9100 Series units.
  • Page 136 Field Date Description Select the date when you want the auto upgrade process to be performed (if you selected “Once a Month” in the Frequency field). Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 137: Syslog Configuration

    Series unit. Remote Gateway 9100 Series supports the following syslog collector software: Kiwi Syslog Daemon - www.kiwisyslog.com WinSyslog - www.winsyslog.com tftp32d server - http://tftpd32.jounin.net → Getting there Syslog Configuration property sheet Digital Telephone IP Adapter Installation and Administration Guide → Configuration Manager Syslog Configuration...

  • Page 138: Configuring Syslog Functionality

    Click on the Send button to update the RLC with the new information. Note: To save changes to the RLC’s Flash memory, select Upload to Flash from the Menu Bar. Digital Telephone IP Adapter Installation and Administration Guide → Save...
  • Page 139 Status IP Address Delete Facility Indicator Digital Telephone IP Adapter Installation and Administration Guide Description Click on the Enable option button if you want to enable the syslog functionality. Click on the Disable option button if you do not want to enable the syslog functionality.
  • Page 140 Changing configuration settings using Configuration Manager Standard 3.0 Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 141: Using The Digital Telephone

    C h a p t e r 6 Using the digital telephone In this chapter Modes of operation Placing and receiving calls Indicator updates Display messages Telephone features operation Going online and offline Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 142: Modes Of Operation

    Modes of operation Digital telephones at your Digital Telephone IP Adapter unit site can operate in the following modes: host-controlled online to host PBX offline from host PBX Host-controlled modes Host-controlled mode means that the host PBX controls the following:...

  • Page 143: What Controls The Online And Offline Modes

    (SPRE) codes configured on the Digital Telephone IP Adapter unit at your site For more information, refer to “SPRE Codes: Online” on page 95 and “SPRE Codes: Offline” on page 95. Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 144: Placing And Receiving Calls

    A Digital Telephone IP Adapter unit receives host-controlled incoming calls over the IP network. Methods for placing outgoing calls You can place an outbound call from a Digital Telephone IP Adapter unit station in one of the following ways: method 1: Lift the telephone handset.

  • Page 145: Calling Another Station At Your Site-Host-Controlled Mode

    Note: The MADN stations could be located at another site (such as the host PBX site). If the call is answered by a MADN station at another site, a voice path to the host PBX is established and the call proceeds. Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 146: Indicator Updates

    PBX processes an outgoing call from your site the host PBX sends a message waiting indicator (MWI) update Note: When online with a permanent connection to the host PBX, a remote site receives constant telephone indicator updates. Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 147: Display Messages

    Going Offline in 10 Secs Hostless Mode Logged In Digital Telephone IP Adapter Installation and Administration Guide Description This message warns you that all digital telephones at this site are about to go offline in the number of seconds indicated.
  • Page 148 Use the host calling key to call someone at the host PBX site. There is not enough bandwidth to complete the requested action. Try again at a later time. Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 149 Message DSP Limit Digital Telephone IP Adapter Installation and Administration Guide Description There were not enough DSP resources to complete the requested action. Try again at a later time.

  • Page 150: Telephone Features Operation

    The Digital Telephone IP Adapter unit always checks the status of your station before ringing it. If your station is busy with a call, the alert tone is sounded instead.

  • Page 151: Call Transfer

    Dial the number that you want to transfer the call to. Press the Transfer key again to complete the transfer. Note: You can press the Transfer key while the call is still ringing, or after the called party answers. Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 152: Going Online And Offline

    Going online and offline Your Digital Telephone IP Adapter unit site can operate in either online mode or offline mode. This is controlled by one or both of the following: SPRE codes to manually toggle between online and offline modes.

  • Page 153: Overriding An Automatic Offline Event From The Host Pbx

    To prevent your call from being disconnected, enter the online SPRE code. You can do this without putting your call on hold first. The online SPRE code cancels the offline event, leaving your telephone online until the next offline event occurs. Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 154 Using the digital telephone Standard 3.0 Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 155: Administration

    Display logs Statistics screens Verifying the firmware and software version Obtaining the latest upgrade file Extracting upgrade files from the download file Performing a firmware upgrade Restarting the system Performing a software upgrade Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 156: Changing The Administration Password

    Changing the administration password Two layers of password security protect the Digital Telephone IP Adapter unit’s configuration. If you want to secure the Digital Telephone IP Adapter unit’s configuration, then change the following items: Configuration Manager password This password prevents unauthorized users from performing offline configuration changes.

  • Page 157: Changing The Configuration Manager Password

    Result: The Change Password -Local dialog displays, similar to the following: Complete the fields in the Change Password - Local dialog box. Click on the OK button. Digital Telephone IP Adapter Installation and Administration Guide → → Change Password Local.

  • Page 158: Changing The Digital Telephone Ip Adapter Unit's Password

    Changing the Digital Telephone IP Adapter unit’s password To change the Digital Telephone IP Adapter unit’s password: ATTENTION From the Menu Bar, choose Connect Result: The Change Password - Node dialog box displays, similar to the following: Complete the fields in the Change Password - Node dialog box.

  • Page 159: Creating A Backup Configuration File

    Creating a backup configuration file Create a backup copy of the Digital Telephone IP Adapter unit’s configuration by downloading the configuration Flash memory to a text file on your administration PC. Nortel recommends that you create a backup of your configuration file whenever you make configuration changes or after you perform a firmware upgrade.

  • Page 160: Creating The Backup File

    1 Click on the TFTP option button. Result: This enables the IP Address fields. 2 Enter the IP address of the PC that you want to save the configuration file on. Digital Telephone IP Adapter Installation and Administration Guide → Download Config.
  • Page 161 Downloading Config From Board When the download is complete, the Downloaded Configuration Data dialog box displays, similar to the following: Click on the OK button. Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 162: Restoring The Configuration

    Before you begin Before you can upload the configuration file to the Digital Telephone IP Adapter unit, you must complete the following steps: Start the TFTP server application.

  • Page 163: Uploading A Configuration File Over The Ip Network

    Enter the IP address of the TFTP server in the IP Address fields. Note: Since the TFTP server application is running on your administration PC, this is the IP address of that PC. Digital Telephone IP Adapter Installation and Administration Guide → →...
  • Page 164 Navigate to the folder containing the configuration file. Select the file, then click on the Open button. Result: The Upload Configuration dialog box displays with the file you selected shown in the File Name field. Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 165 Click on the Upload button. Result: The middle of the Upload Configuration dialog box displays status messages relating to the upload. The following is an example. Digital Telephone IP Adapter Installation and Administration Guide CAUTION Risk of incorrect operation due to partial configuration Do not interrupt the configuration upload.
  • Page 166 Note: Do not ignore error messages in Save to Flash process. If Save to Flash fails, retry uploading and saving to Flash. If the problem persists, check the file being uploaded and report the problem to Nortel. From the Upload Configuration dialog box, click on the Save to Flash button.

  • Page 167: Display Logs

    Display logs The Digital Telephone IP Adapter unit keeps track of system performance through the maintenance of display logs. Each line, or display log, represents a separate action completed by the unit. Use the display logs when troubleshooting system problems. Click on the Save Report button if you need to print the display logs to a text file.

  • Page 168: Printing The Display Logs To A File

    Enter a name for the configuration in the File name field. Result: Configuration Manager saves the display logs to a text file in the location indicated in the Save As dialog box. Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 169: Changing The Number Of Display Logs Retained By The Digital Telephone Ip Adapter Unit

    Changing the number of display logs retained by the Digital Telephone IP Adapter unit A Digital Telephone IP Adapter unit retains a maximum of 1000 display logs, each requiring one line of text. When the unit’s display logs reach 1000 lines, new display logs overwrite existing display logs on a first in, first out basis.

  • Page 170: Clear Logs

    Clear logs The Digital Telephone IP Adapter unit allows you to delete unneeded information by clearing the display logs. To discard or clear display logs that are no longer useful: From the Menu Bar, choose Alarms/Stats/Logs Result: The Clear Logs dialog box displays, similar to the following:...

  • Page 171: Statistics Screens

    Bandwidth Connection Statistics Bandwidth Connection Statistics, similar to the following, allow you to see the amount of bandwidth that the logged-on Digital Telephone IP Adapter unit has available to it. Use the Bandwidth Connection Statistics to help you determine if you need to add more bandwidth on the IP network connection.
  • Page 172 Trunk Connection Statistics screen, → BW Connection Statistics from the Menu Bar to THEN click on the Refresh button. on the Save to File button. on the Close button. on the Help button. Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 173 Used IP BW Used Trunk BW Total Up Trunk BW IP QoS Status Digital Telephone IP Adapter Installation and Administration Guide Description Identifies the remote unit that initiated the call. Identifies whether a connection is up on this unit. Valid values are Active and Idle.

  • Page 174: Caller Information Statistics

    Caller Information (Info) Statistics, similar to the following, allow you to see the type of call being made. Use the Caller Information Statistics to help you determine if the bandwidth used by the logged-on Digital Telephone IP Adapter unit. To display the Caller Info Statistics screen, refer to “Displaying the Caller Info Statistics screen”...
  • Page 175 Trunk Connection Statistics screen, obtain descriptions of the statistics in the Trunk Connection Statistics screen, Digital Telephone IP Adapter Installation and Administration Guide → Caller Info Statistics from the Menu Bar to display THEN click on the Refresh button.
  • Page 176 IP Adapters. Transition statistics do not apply to Digital Telephone IP Adapters. Transition statistics do not apply to Digital Telephone IP Adapters. Transition statistics do not apply to Digital Telephone IP Adapters. Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 177: Digital Signal Processor (Dsp) Statistics

    To display the DSP Statistics screen, refer to “Displaying the DSP Statistics screen” on page 154. To obtain the definitions for the statistics presented on the DSP Statistics screen, refer to “DSP Statistics field descriptions” on page 155. Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 178 Trunk Connection Statistics screen, → DSP Statistics from the Menu Bar to display the THEN click on the Refresh button. on the Save to File button. on the Close button. on the Help button. Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 179 Total Voice Channels Available Voice Channels Total Modem Channels Digital Telephone IP Adapter Installation and Administration Guide Description Identifies an internal sequence number for indexing this DSP device among all others on the RLC. Identifies this DSP Application Module’s module number on the RLC.
  • Page 180 Identifies the number of special purpose channels on this DSP reserved for internal use. Identifies the name of the DSP load, that is, the combination of DSP algorithms, on the DSP application module. Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 181: Ethernet Interface Statistics

    Ethernet Interface Statistics Ethernet Interface Statistics, similar to the following, list information about the connection between the IP network and the Digital Telephone IP Adapter unit that is achieved over the unit’s Ethernet interface. To display the Ethernet Interface Statistics screen, refer to “Displaying the Ethernet Interface Statistics screen”...
  • Page 182 Trunk Connection Statistics screen, → Ethernet Interface Statistics from the Menu Bar to THEN click on the Refresh button. on the Save to File button. on the Close button. on the Help button. Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 183 IfcNo MTUlen Speed Rx - Octet UPkts Digital Telephone IP Adapter Installation and Administration Guide Description Identifies the Ethernet device that the statistics on that line apply to. Valid value is 1. Identifies the LAN driver used by the call.
  • Page 184 Identifies the number of outbound packets discarded due to errors on the given channel since the statistics were last reset. Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 185 Statistic QLen Collisions Digital Telephone IP Adapter Installation and Administration Guide Description Identifies the number of bytes currently in the interface's outbound queue. Identifies the number of collisions that have occurred on the Ethernet interface while attempting to transmit packets since the statistics were last reset.

  • Page 186: Network Statistics

    To display the Network Statistics screen, refer to “Displaying the Network Statistics screen” on page 163. To obtain the definitions for the statistics presented on the Network Statistics screen, refer to “Network Statistics field descriptions” on page 164. Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 187 Trunk Connection Statistics screen, obtain descriptions of the statistics in the Trunk Connection Statistics screen, Digital Telephone IP Adapter Installation and Administration Guide → Network Statistics from the Menu Bar to display THEN click on the Refresh button.
  • Page 188 Fax Relay, and voice signaling received by the DSP. Note: This statistic formerly was expressed in superpackets rather than decoder packets. Identifies the number of decoder packet overruns and underruns during the given hour, as determined by the DSP. Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 189 %Error EthTx Mcast EthTX Ucast EthTx Disc Digital Telephone IP Adapter Installation and Administration Guide Description Identifies the number of superpackets that were received out of sequence during the given hour. This can result from one or more superpacket's being lost or delivered out of order and, thus, discarded.
  • Page 190 Identifies the number of collisions that have occurred on the Ethernet interface when attempting to transmit packets since the statistics were last reset. Note: The Collisions statistic is only applicable in half-duplex mode. Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 191: Verifying The Firmware And Software Version

    This ensures that you do not replace the installed firmware or software with an older version. Verifying the software version To verify the software version on your Digital Telephone IP Adapter unit: From the Menu Bar, choose Help Result: The About Configuration Manager dialog box displays, similar to the following: Review the About Configuration Manager dialog box.

  • Page 192: Verifying The Firmware Version

    Verifying the firmware version To verify the firmware version on your Digital Telephone IP Adapter unit: From the Menu Bar, choose System Information The System Configuration Details dialog box displays, similar to the following: Review the Unit Version box. This identifies the version of firmware installed on the unit.

  • Page 193: Obtaining The Latest Upgrade File

    Software Downloads link at the following website: www.nortel.com Nortel provides upgrade files in self-extracting executable files. You must extract the upgrade files before you can perform the upgrade. Types of upgrades There are two types of upgrades that can be performed for your Digital...

  • Page 194: Extracting Upgrade Files From The Download File

    Before you perform an upgrade, ensure you have obtained the latest upgrade files from your Nortel distributor. The upgrade files are enclosed in self- extracting executable files. You must extract the upgrade files before you can perform the upgrade.
  • Page 195 Result: The file extraction begins. A status bar shows the extraction progress. When completed, an “unzipped successfully” message displays, similar to the following: Click on the OK button. Result: The WinZip Self-Extractor dialog box reappears. Click on the Close button. Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 196: Performing A Firmware Upgrade

    This section describes how to perform a firmware upgrade on your Digital Telephone IP Adapter unit. You perform the upgrade over the IP network using the TFTP protocol. You can perform the Digital Telephone IP Adapter upgrade manually or configure the Digital Telephone IP Adapter unit to perform an automatic or scheduled firmware upgrade.

  • Page 197: When To Perform A Firmware Upgrade

    (if necessary) to a format that is compatible with the new firmware. Configuration settings are not affected by the conversion. Nortel recommends that, each time you perform a firmware upgrade, you create a backup copy of the converted configuration file, and store it in a safe secure location.

  • Page 198: Upgrading The Digital Telephone Ip Adapter Unit Firmware

    Upgrading the Digital Telephone IP Adapter unit firmware To upgrade the Digital Telephone IP Adapter unit firmware: From the Menu Bar, choose Upload/Download Result: The Software Upload dialog box displays, similar to the following: Note: In the Module section, the Application option button is the default selection.
  • Page 199 Navigate to the folder where the firmware file is located. Select the file, and then click on the Open button. Example: For Digital Telephone IP Adapter unit firmware, select IPAdapter.upg, and click on the Open button. Result: The Software Upload dialog box reappears. The file you selected is shown in the Uploaded File box.

  • Page 200: Automatic Or Scheduled Firmware Upgrade

    Automatic or scheduled firmware upgrade When you configure the Digital Telephone IP Adapter unit to perform an automatic or scheduled firmware upgrade using the Auto Upgrade Configuration property sheet, the Digital Telephone IP Adapter unit queries the predefined TFTP server and upgrades the firmware automatically. Refer to “Auto upgrade configuration”...

  • Page 201: Self-Contained Firmware Upgrade

    You can find out information regarding this application by clicking on the About button on any of the upcoming dialog boxes. Result: The WinZip Self-Extractor unzips the Digital Telephone IP Adapter unit upgrade file and displays an unzip progress bar, similar to the following:...
  • Page 202 Once the unzip process is complete, the Welcome dialog box displays, similar to the following: Click on the Next button. Result: The Remote Gateway 9100 Series Unit Information dialog box displays, similar to the following: Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 203 Enter the IP address of the Digital Telephone IP Adapter unit that you want to upgrade. The Digital Telephone IP Adapter unit user can obtain this IP address Note: by using the TUI on the digital telephone set. Enter your logon name in the Username field.

  • Page 204: Restarting The System

    Restarting the system After a firmware upgrade or a configuration change, it is often necessary to restart the Digital Telephone IP Adapter unit. Use the following procedure to restart the unit using Configuration Manager. Note: After you restart the system, wait 7–10 seconds before placing a call.
  • Page 205 Result: The Configuration Manager dialog box displays notifying you of the successful restart, similar to the following: Configuration Manager then displays the User Authentication dialog box, so that you can resume Configuration Manager activities. Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 206: Performing A Software Upgrade

    InstallShield displays about versions of files (such as DLL files) that already exist on your PC. If you overwrite these files, you may inadvertently cause other applications on your PC to stop working. Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 207: Troubleshooting

    Digital Telephone IP Adapter unit LED indicators Digital telephone set Network connectivity Software problems Using Configuration Manager’s PING Syslog testing Alarms and alerts Recovering from a catastrophic failure Repair and warranty information Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 208: Before You Begin

    1 Perform troubleshooting in the sequence presented in this chapter. 2 PING the unit to confirm that it is accessible on the network. Refer to “Using Configuration Manager’s PING” on page 197. Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 209 Question Did you modify the configuration or change any hardware components? Digital Telephone IP Adapter Installation and Administration Guide IF you answered THEN do the following 1 Verify that changes were completed correctly. 2 Check the hardware components to ensure they are in working order.

  • Page 210: Digital Telephone Ip Adapter Unit Led Indicators

    The remaining LED indicators flash whenever there is network activity. If the LED indicators display incorrectly: Ensure that the Digital Telephone IP Adapter unit is connected to a power source. If you are using an uninterruptible power supply (UPS), ensure the UPS is powered on.

  • Page 211: Digital Telephone Set

    There is no dial tone when pressing either the host calling or local calling keys and this is a first-time installation Digital Telephone IP Adapter Installation and Administration Guide What to do Ensure that the Digital Telephone IP Adapter unit completed its power-up cycle successfully.
  • Page 212 RLC port are correct (if these items are used). Both the telecom and data networks are routing voice calls as expected (that is, calls are not being blocked in any way). Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 213 Telephone IP Adapter unit power cycle. Lamps or indicators do not reflect the true status of the telephone. Digital Telephone IP Adapter Installation and Administration Guide What to do Check the IP network to ensure the following: The IP network is not down.
  • Page 214 In overlay 32 on the host PBX, check the status of the RLC, disable and enable it, or reseat it if necessary. Contact your telecom administrator. There might be problems at the host PBX. Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 215 IP network. Incoming calls are not being received from the host PBX. Digital Telephone IP Adapter Installation and Administration Guide What to do Contact your network administrator to conduct a traffic study on your voice and IP...
  • Page 216 Does your telephone display “Offline Mode?” If so, enter the online SPRE code to go back online. Contact your telecom and data network administrators. Perhaps network problems caused the call to disconnect. Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 217: Network Connectivity

    You cannot establish a connection from your administration PC to the Digital Telephone IP Adapter unit. Digital Telephone IP Adapter Installation and Administration Guide What to do Ensure that you entered the IP address correctly when trying to establish the connection.
  • Page 218 Data network administrator: Ensure other network devices are configured to allow traffic to and from the Digital Telephone IP Adapter unit. Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 219 The Digital Telephone IP Adapter unit drops dialtone if a user attempts a call during registration. Digital Telephone IP Adapter Installation and Administration Guide What to do It is possible that communication has been lost between the administration PC and the Digital Telephone IP Adapter unit.

  • Page 220: Software Problems

    Close the Configuration Manager, then restart it. It is possible that communication has been lost between the administration PC and the node you were logged on to. Close the Configuration Manager, then restart it. Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 221: Using Configuration Manager's Ping

    Enter the IP Address of the unit you want to PING in the IP Address field. Enter the number of times you want to PING the unit in the Number of Cycles field (1 to 100). Digital Telephone IP Adapter Installation and Administration Guide Configuration Manager →...
  • Page 222 Result: The PING test window displays, showing the PING results. The following is an example of a successful PING. The following is an example of an unsuccessful PING. Click on the Close button. Result: The PING test window closes. Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 223: Unsuccessful Ping Options

    It is possible to successfully PING a device on the network and still not be able to log on to that device. If you log on to a device (a Digital Telephone IP Adapter unit) using a serial connection and neglect to log off, you may be able to successfully PING the device but be unable to establish a Telnet connection to it.

  • Page 224: Syslog Testing

    From the Menu Bar, choose Tests → Syslog. Result: A message displays, similar to the following: Click on the OK button. Examine the syslog server(s) to see if the test was successful. Configuration Manager Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 225: Alarms And Alerts

    Gateway 9150 Installation and Administration Guide (NTP 555-8421-215) or Configuration Manager online Help to determine if the host PBX produces an alarm or alert when Remote Gateway 9100 Series Configuration Manager produces a display log. Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 226: Recovering From A Catastrophic Failure

    Catastrophic failure is defined as a failure of the equipment to operate after review of all troubleshooting information and implementation of appropriate procedures. If your Digital Telephone IP Adapter unit fails to operate after thorough review of the troubleshooting information in this and related Guides, consult your Nortel distributor for hardware replacement.

  • Page 227: Repair And Warranty Information

    Repair and warranty information The Digital Telephone IP Adapter unit contains no user-serviceable components. If the problem experienced with your Digital Telephone IP Adapter unit persists after you have used all the appropriate procedures in this chapter, refer to the...

  • Page 228: Asia/Pacific

    Note: When you need warranty and repair service in Central American and Latin American countries, you must first get an RR (repair and return) number from your Nortel distributor before shipping to the Nortel CALA Repair Center. Nortel c/o Wesbell 4019 S.W.

  • Page 229: Planning Forms

    IP Adapter Network Connections IP Adapter Configuration Information—Dialing Plans IP Adapter telephone menu— Configuration Values Note: You can locate electronic Remote Gateway 9100 Series Planning forms on the Nortel website at: www.nortel.com Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 230: Ip Adapter Network Connections

    Node number: IP address: Subnet mask: Default gateway: If the security level is provisioned security, what is the Digital Telephone IP Adapter unit’s security identifier? Connection to RLC information IP address to reach the host PBX (for IP network): If security level is provisioned security, what is the RLC’s security code?

  • Page 231: Ip Adapter Configuration Information-Dialing Plans

    Offline SPRE code Registration SPRE code (for multi-user or dynamic pool ports only) Deregistration SPRE code (for multi-user or dynamic pool ports only) Digital Telephone IP Adapter Installation and Administration Guide Default code Your code (maximum of 3 digits) Planning forms...

  • Page 232: Ip Adapter Telephone Menu

    Planning forms IP Adapter telephone menu— Configuration Values Use the values shown below to configure the Digital Telephone IP Adapter unit using the telephone menu. Configuration Value Description User Name Password Unit ID (Digital Telephone IP Adapter unit) Time Offset...
  • Page 233 Port # (RLC) Configuration Value Description Security Level (RLC) Enable IP (Voice over IP) RLC IP Address IP Signaling Modem Tones Set Type Digital Telephone IP Adapter Installation and Administration Guide _________________________________ _________________________________ Value _________________________________ Y / N (circle one) _________________________________ _________________________________...
  • Page 234 Planning forms Standard 3.0 Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 235: Connection Pin-Out Tables

    A p p e n d i x B Connection pin-out tables In this appendix RJ-45 Ethernet connector Admin (serial) connector pin-out table Power connector pin-out table Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 236: Rj-45 Ethernet Connector

    RJ-45 Ethernet connector Pin # Signal Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 237: Admin (Serial) Connector Pin-Out Table

    Admin (serial) connector pin-out table Pin number Signal name MMI-RXD MMI-TXD Ground Digital Telephone IP Adapter Installation and Administration Guide Description MMI RS-232C Receive Data MMI RS-232C Transmit Data Logic Ground...

  • Page 238: Power Connector Pin-Out Table

    Power connector pin-out table Pin number Signal name Ground +24VAC Current 1.5 A Digital Telephone IP Adapter Installation and Administration Guide Description Logic Ground +24VAC...

  • Page 239: Equipment Attachment Notice

    A p p e n d i x C Equipment attachment notice In this appendix Industry Canada Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 240: Industry Canada

    This precaution may be particularly important in rural areas. Caution: You should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate. Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 241: Safety And Regulatory Information

    A p p e n d i x D Safety and regulatory information In this appendix International safety compliance Electromagnetic compatibility FCC requirements Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 242: International Safety Compliance

    The Digital Telephone IP Adapter unit and the Remote Gateway 9100 Series system comply with international safety regulations as follows: Underwriters Laboratory (UL) The Digital Telephone IP Adapter units comply with and are listed under UL 1950, Third Edition, including revisions based on the Fourth Amendment to IEC 950, Second Edition.

  • Page 243: Electromagnetic Compatibility

    However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be Digital Telephone IP Adapter Installation and Administration Guide Standard Class B of AS/NZS 3548 CISPR 22...
  • Page 244 Consult the dealer or an experienced radio/ TV technician for help. The user should not make changes or modifications not expressly approved by Nortel. Any such changes could void the user's authority to operate the equipment.

  • Page 245: Fcc Requirements

    Digital Telephone IP Adapter units. Part 68 The Digital Telephone IP Adapter units comply with Part 68 of the FCC rules. A label on the underside of the enclosure contains, among other information, the FCC certification number and ringer equivalence number (REN) for the Digital Telephone IP Adapter units.

  • Page 246: Party Lines

    Party lines Connection to party line service is subject to state tariffs. Contact the state public utility commission for information. Digital Telephone IP Adapter Installation and Administration Guide...

  • Page 247: Fields Index

    Signaling Status 149 Total Up Trunk BW 149 Used IP BW 149 Used Trunk BW 149 Browse Upload Configuration 140 Digital Telephone IP Adapter Installation and Administration Guide Browse (button) Software Upload 175 Call BW 152 Caller Info Statistics Call BW 152...
  • Page 248 182 Messages 145 Modem Tones 96 Module Number 155 Name 156 No of Voice Calls on IP 149 No of Voice Calls on PSTN 149 Node Name 94 Digital Telephone IP Adapter Installation and Administration Guide Standard 3.0...
  • Page 249 Offline 95 Online 95 registration 95 Start Auto Upgrade 111 Start Time 152 Digital Telephone IP Adapter Installation and Administration Guide statistics Bandwidth (BW) Connection Statistics IP QoS Status 149 No of Voice Calls on IP 149 No of Voice Calls on PSTN 149...
  • Page 250 Total Up Trunk BW 149 Total Voice Channels 155 Transitions to IP 152 Transitions to PSTN 152 Type 152 Unit ID 94, 107 UPkts 160 Used IP BW 149 Used Trunk BW 149 Digital Telephone IP Adapter Installation and Administration Guide Standard 3.0...

  • Page 251: Index

    Auto Answer Back M26xx digital telephone sets Auto Upgrade Auto Upgrade Configuration property sheet Auto Upgrade configuration procedure Digital Telephone IP Adapter Installation and Administration Guide Automatic Call Distribution (ACD) applications backup creating a backup configuration file introduction restoring the configuration...
  • Page 252 M3902 digital telephone sets configuring the unit using the telephone menu accessing the telephone menu before you begin information you need running the telephone menu script telephone menu key function Digital Telephone IP Adapter Installation and Administration Guide Standard 3.0 Local keys...
  • Page 253 Digital Telephone External IP Adapter unit included cables universal power supply Digital Telephone Internal IP Adapter unit universal power supply Digital Telephone IP Adapter Installation and Administration Guide Digital Telephone IP Adapter communications system requirements software requirements Digital Telephone IP Adapter unit...
  • Page 254 Flash upgrade M39xx digital telephone sets download time Digital Telephone IP Adapter Installation and Administration Guide Standard 3.0...
  • Page 255 Digital Telephone IP Adapter units External IP Adapter unit powering up Digital Telephone IP Adapter Installation and Administration Guide general safety Internal IP Adapter unit connecting unpacking and inspecting the equipment...
  • Page 256 SPRE code online online mode display message online SPRE code online/offline table configuration how the table works introduction offline mode online mode Oper outgoing calls Digital Telephone IP Adapter Installation and Administration Guide Standard 3.0...
  • Page 257 DSP limit port already in use display message port not logged in display message Power connector Digital Telephone IP Adapter Installation and Administration Guide power requirements Digital Telephone IP Adapter units preinstallation preparation unpacking and inspection problems solving connectivity...
  • Page 258 Tx - Octet UPkts Ethernet Interface Statistics screen supported digital telephone sets Syslog Syslog Configuration property sheet testing Syslog configuration procedure Syslog testing system restart telephone features emergency service calls hold introduction Digital Telephone IP Adapter Installation and Administration Guide Standard 3.0...
  • Page 259 PING failure recovering from a catastrophic failure using PING TS001AS 3260 Tx - Octet Digital Telephone IP Adapter Installation and Administration Guide UDP port 20480 NAT configuration UL 1950 Underwriters Laboratory (UL) UL 1950 unit ID...
  • Page 260 Index Standard 3.0 Digital Telephone IP Adapter Installation and Administration Guide...
  • Page 262 Copyright © 2005 Nortel. All Rights Reserved. Printed in Canada. All information contained in this document is subject to change without notice. Nortel reserves the right to make changes to equipment design or program components, as progress in engineering, manufacturing methods, or other circumstances may warrant.

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