HP Omnibook XE3 Service Manual page 77

Symptom Call Center:
Suggestions
Problems with Set resolution or color depth
display resolution or before starting DVD player.
color when playing You cannot change these
DVDs. once DVD player is started.
Some combinations of color
depth and resolution not
supported in DVD playback.
If needed, reduce color depth
or display resolution.
All DVD play is Some DVDs include software
erratic. called "PC Friendly". This
software can cause errors or
erratic play. If needed,
uninstall PC Friendly and
restart notebook.
Keyboard
Some or all keys do Try reinserting ribbon cable
not work properly. in connector on motherboard.
External keyboard Check connections.
does not work.
Embedded numeric Press Fn+F8 to activate
keypad does not numeric keypad, and Lock
work. key to turn on number lock.
Avoid touching touch pad
while booting or resuming.
Touch pad
General problems. Restart notebook.
Slide and hold power switch
four seconds to reset
notebook.
Avoid touching touch pad
while booting or resuming.
Check settings in Control
Panel.
Click button does
not work.
Memory
Out of memory Make sure C drive is not
error. running out of free space.
Use memory troubleshooter
in Windows Help.
Not all third-party memory
cards have been tested for
use with notebook. Check HP
Notebook web site for list of
approved memory cards.
Memory doesn't Make sure SDRAM modules
increase after are installed properly.
adding SDRAM.
HP Omnibook XE3 (Technology Codes GE and GD)
Repair Center: Repair Center:
Likely Causes Comments
Keyboard.
Motherboard.
External keyboard.
Motherboard.
Keyboard.
Top case.
Motherboard.
Top case.
Motherboard.
Top case.
Motherboard.
SDRAM module.
SDRAM module.
Troubleshooting and Diagnostics 3-13