HP OmniBook XE3 Service Manual
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HP OmniBook XE3 Service Manual

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  • Page 2 Thank you for purchasing this Factory Service Manual CD/DVD from servicemanuals4u.com. Please check out our eBay auctions for more great deals on Factory Service Manuals: servicemanuals4u...
  • Page 3 Pentium® and the Intel Inside logo are U.S. registered trademarks of Intel Corporation. Adobe® and Acrobat® are trademarks of Adobe Systems Incorporated. All certifications may not be completed at product introduction. Check with your HP reseller for certification status. This equipment is subject to FCC rules. It will comply with the appropriate FCC rules before final delivery to the buyer.

  • Page 4: Table Of Contents

    Removing the Hinge Saddle Set (HP Authorized Service Providers Only) ....... 2-23 Removing the Video PCA (HP Authorized Service Providers Only)......... 2-25 Removing the Heatsink Assembly (with Fan) (HP Authorized Service Providers Only) ..2-27 Removing the CPU Module (HP Authorized Service Providers Only) ........2-29 Removing the Floppy Disk Drive (HP Authorized Service Providers Only) ......
  • Page 5 Sycard PCCtest 450 CardBus Card (Optional) ..............3-27 Desktop Management Interface (DMI) ................3-28 BIOS Setup Utility ....................... 3-30 4. Replaceable Parts ...................... 4-1 5. Reference Information ....................5-1 Password Removal Policy......................5-1 Hewlett-Packard Display Quality Statement ................5-2 Service Notes ..........................5-4 HP OmniBook XE3...
  • Page 6 Figure 2-27. Example of Serial Number Label.................. 2-39 Figure 3-1. Basic Troubleshooting Steps ..................... 3-2 Figure 3-2. DiagTools Screens — Basic and Advanced..............3-17 Figure 3-3. Serial and Parallel Loopback Connectors ............... 3-19 Figure 4-1. Exploded View ........................4-2 HP OmniBook XE3...
  • Page 7 Tables Table 1-1. OmniBook XE3 Series Models ..................1-1 Table 1-2. Activating Power Modes ....................1-6 Table 1-3. Status Lights ........................1-8 Table 1-4. Fn Hot Keys........................1-9 Table 1-5. XE3 Series Hardware Specifications................1-12 Table 1-6. XE3 Series Software Specifications ................. 1-14 Table 1-7.
  • Page 8 Introduction This manual provides reference information for servicing the HP OmniBook XE3 notebook PC. It is for use by HP-authorized service personnel while installing, servicing, and repairing these products. The manual is designed as a self-paced guide that will train you to install, configure, and repair XE3 notebooks.

  • Page 10: Product Information

    The OmniBook XE3 series is HP’s value all-in-one business notebook computer, targeted at small- to medium-sized businesses. It combines affordability, value, ease-of-use, and quality in a convenient package that integrates easily into any SMB environment at a wide range of prices. It also incorporates several new technologies and an enhanced industrial design for greater ease-of-use, quality, and reliability.

  • Page 11: Technology Codes

    To help solve this problem, HP has added a technology code to the serial number of each of its products. Since the BIOS must be matched to the notebook’s hardware, the same code is used for the BIOS and the hardware.

  • Page 12: Features

    11. Standby button (blue). Suspends and resumes access. See page 1-7). operation. 4. Pad Lock touch pad on/off button. 12. Modem port (on certain models). 5. Touch pad (pointing device). 13. LAN port (on certain models). 6. Scroll up/down toggle. HP OmniBook XE3 Product Information...

  • Page 13: Figure 1-2. Front View

    22. Parallel port. 29. PC card slots (upper and lower). 23. VGA port (external monitor). 30. System-off switch (for resetting notebook). 24. Infrared port. 31. PC card eject buttons. 25. TV output port. 32. Floppy disk drive. Product Information HP OmniBook XE3...

  • Page 14: Figure 1-4. Bottom View

    Figure 1-4. Bottom View 33. Battery. 36. Port replicator (docking) connector. 34. Battery latch. 37. Mini-PCI card cover. 35. SDRAM cover. HP OmniBook XE3 Product Information...

  • Page 15: Operation

    Turns off without saving current session. slide the power button. session. At startup, resets everything, starts a new session, and restores network connections with mini-PCI card, and with some PCMCIA cards. Product Information HP OmniBook XE3...

  • Page 16: Checking The Notebook's Status

    Figure 1-5. Status Lights 1. Power status. 5. Scroll lock. 2. Battery status. 6. Floppy disk drive activity. 3. Caps lock. 7. Hard disk drive activity. 4. Num lock. 8. CD-ROM or DVD drive activity. HP OmniBook XE3 Product Information...
  • Page 17 Green: notebook is accessing the CD-ROM or DVD drive. In addition, the status panel on the front of the notebook provides CD playback status and other system information. For details, see the section “Status panel” in the notebook’s Reference Guide. Product Information HP OmniBook XE3...

  • Page 18: Using Fn Hot Keys

    Enters Hibernate mode (Windows 2000 only). Fn+NumLock Toggles Scroll Lock on and off (except on external keyboards). Fn+Up arrow Increases sound volume (except on external keyboards). Fn+Down arrow Decreases sound volume (except on external keyboards). HP OmniBook XE3 Product Information...

  • Page 19: Resetting The Notebook

    To boot from a CD-ROM or DVD drive in the module bay, insert a bootable CD (such as the Recovery CD, ) into the drive, then restart. Press ESC twice when the HP logo and prompt appear, then select the CD-ROM/DVD drive as the temporary boot device.

  • Page 20: Using The Cd-Rom Or Dvd Player

    6. Volume control down button. 2. Previous track button. 7. Volume control up button. 3. Play/pause button. 4. Stop button (when notebook is on). Stop/eject (when notebook is off). HP OmniBook XE3 Product Information 1-11...

  • Page 21: Specifications

    Specifications The following tables list the specifications for the notebook and its accessories. These are subject to change: for the latest versions, see the HP Notebook web site, www.hp.com/notebooks (in Europe: www.europe.hp.com/notebooks). Hardware Specifications Table 1-1. XE3 Series Hardware Specifications Dimensions 14.1/12.1-in display: 331 ×...
  • Page 22 32/64/128 MB PC-100 SODIMM: 3.3V, 144-pin, SDRAM. Simple port replicator. Mini-PCI modem, supporting wake-up on Ring# from D3 (cold) with AC-in. Mini-PCI modem/LAN combo, supporting wake-up on Ring# & PME# from D3 (cold) with AC-in. HP OmniBook XE3 Product Information 1-13...

  • Page 23: Software Specifications

    MusicMatch MP3 software (certain models only). DVD player (models with DVD only). One-Touch Button software. Fax software (included in Windows 2000). Virus protection software. For additional information about the notebook’s software, see the HP Notes. 1-14 Product Information HP OmniBook XE3...

  • Page 24: System Resources

    Internal CD-ROM drive (secondary IDE controller) Table 1-2. System Memory 00000–9FFFF System memory A0000–BFFFF Video C0000–CFFFF Video BIOS D0000–DBFFF Free: can be used for upper memory blocks (UMBs) or PC card memory windows DC000–FFFF System BIOS HP OmniBook XE3 Product Information 1-15...
  • Page 25 Internal hard disk drive (primary IDE controller) Floppy disk drive controller 3F8–3FF COM1 (serial port) Table 1-4. DMA Channels Free Free Floppy disk drive LPT1 (ECP parallel port) Cascade from secondary DMA controller Free Free Free 1-16 Product Information HP OmniBook XE3...
  • Page 26 Port Defcon 1 Notebook Security System F1611C Mobile ProtectTools 2000 Smart Card Kit (128-bit version for U.S. and Canada only) F1612C Mobile ProtectTools 2000 Smart Card Kit (40-bit version for outside U.S. and Canada) HP OmniBook XE3 Product Information 1-17...

  • Page 27: Internal Design

    Mini-PCI Motherboard PCA Heatsink/fan assembly CD-ROM or DVD Module PCMCIA PCMCIA Cards Sockets (2) SDRAM Module Floppy Disk Drive Earphone CD Player Battery Keyboard Hard Disk Drive Figure 1-8. Replaceable Module Diagram 1-18 Product Information HP OmniBook XE3...
  • Page 28 I/O controller, parallel connector. Infrared Motherboard I/O controller, infrared transmitter/receiver. PS/2 port Motherboard Keyboard controller, PS/2 connector. Motherboard Bus controller, USB connectors. Docking port Motherboard Docking logic, docking connector. PCMCIA Motherboard PCMCIA controller. PCMCIA sockets PCMCIA connectors. HP OmniBook XE3 Product Information 1-19...

  • Page 30: Removal And Replacement

    Symbols like this throughout this chapter show approximate full-size screw outlines. You can use these to verify the sizes of screws before you install them. Installing a wrong-size screw can damage the notebook. (The symbol at the left represents an M2.5×5mm T-head screw.) HP OmniBook XE3 Removal and Replacement...

  • Page 31: Disassembly Flowchart

    • Floppy disk drive assembly or CPU module • Headphone PCA Heatsink assembly (with fan) CPU module • CPU support plate Motherboard or • Docking doors bottom case • PCMCIA doors Figure 2-1. Disassembly Flow Removal and Replacement HP OmniBook XE3...
  • Page 32 Screw Thread Size Torque (cm-kgf) Torque (in-lbf) M2.5 (2–11 mm long) 3.0 – 3.5 2.6 – 3.0 M2.5 (12–19 mm long) 2.5 – 3.0 2.2 – 2.6 3.0 – 3.5 2.6 – 3.0 NOTES HP OmniBook XE3 Removal and Replacement...

  • Page 33: Removing The Battery (User-Replaceable)

    • Slide the battery’s release latch, then lift the battery out of its compartment. Figure 2-2. Removing the Battery Reassembly Notes • Insert the front (rounded) end of the battery into the battery compartment, and lower the back end in until it clicks into place. Removal and Replacement HP OmniBook XE3...

  • Page 34: Removing An Sdram Module (User-Replaceable)

    1. Unplug the AC adapter, if present, and remove the battery. 2. On the bottom of the notebook, loosen both screws holding the SDRAM cover (the cover retains the screws), and remove the cover. Figure 2-3. Removing the SDRAM Cover HP OmniBook XE3 Removal and Replacement...

  • Page 35: Figure 2-4. Removing An Sdram Module

    • Gently press the SDRAM module into the connector at an angle of about 30°, until it is fully inserted. Then press down on both sides of the module until the latches snap closed. Removal and Replacement HP OmniBook XE3...

  • Page 36: Removing The Mini-Pci Pca (User-Replaceable)

    3. Press outward to release the latches at the sides of the PCA, so that its free edge pops up. 4. Disconnect the cable (modem models only) or cables (modem/LAN models only) from the PCA. 5. Gently pull the PCA out of its connector. HP OmniBook XE3 Removal and Replacement...

  • Page 37: Figure 2-5. Removing The Mini-Pci Card

    • Gently press the mini-PCI card into the connector at an angle of about 30°, until it is fully inserted. Then press down on both sides of the card until the latches snap closed. Removal and Replacement HP OmniBook XE3...

  • Page 38: Removing The Keyboard Cover (With Hinge Covers) (User-Replaceable)

    3. Open the notebook’s display 180°, so that it lays flat. 4. Use the flat-blade screwdriver to carefully pry up the inside edges of the hinge covers until the cover pops loose, then lift the cover off. HP OmniBook XE3 Removal and Replacement...

  • Page 39: Figure 2-7. Removing The Keyboard Cover

    • Hold the cover by the hinges and snap it into place. Note that the cover is held in place partly by tabs at the left and center of its bottom edge, and at its upper left and right corners. Make sure these tabs snap back into place when reinstalling the cover. 2-10 Removal and Replacement HP OmniBook XE3...

  • Page 40: Removing The Keyboard (User-Replaceable)

    Be careful not to touch the heatsink until it has cooled. It could be hot if the notebook was running recently. 5. Lay the keyboard face down on the top case, forward of its normal position, and disconnect the ribbon cable from the motherboard. HP OmniBook XE3 Removal and Replacement 2-11...

  • Page 41: Figure 2-9. Disconnecting The Keyboard Cable

    • Lay the keyboard face down on the top case forward of its normal position, then reconnect the ribbon cable. • Slip the metal tabs on the bottom of the keyboard into their slots in the top case, then lower the keyboard into place. 2-12 Removal and Replacement HP OmniBook XE3...

  • Page 42: Removing The Hard Disk Drive Assembly (User-Replaceable)

    3. Loosen the four screws attaching the hard drive carrier to the motherboard (the carrier retains the screws). 4. Use the strap on the hard drive to carefully pull the drive off of its connector and out of the notebook. Figure 2-10. Removing the Hard Disk Drive HP OmniBook XE3 Removal and Replacement 2-13...

  • Page 43: Figure 2-11. Removing The Hard Disk Carrier

    • Carefully put the pin connector back onto the pins on the end of the new hard drive. Work at each end alternately so that the connector slides on evenly without bending the connector pins. • Be careful not to trap the heatsink and keyboard cables beneath the hard drive. 2-14 Removal and Replacement HP OmniBook XE3...

  • Page 44: Recovering And Reinstalling Software

    Recovering and Reinstalling Software You can use the Recovery CD to recover an original build or reinstall the HP custom software. To recover a specific application, see “To recover an application” in the Reference Guide. The Recovery CD provides all HP notebook–specific Windows drivers; these drivers are in the following directories: •...

  • Page 45: Replacing Small Parts (User-Replaceable)

    Covers, screw (on Insert a small flat-blade screwdriver under the cover and pry it loose. To replace, display bezel) firmly press the adhesive side of the cover into the recess. 2-16 Removal and Replacement HP OmniBook XE3...

  • Page 46: Removing The Display Assembly (Hp Authorized Service Providers Only)

    Removing the Display Assembly (HP Authorized Service Providers Only) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Keyboard cover (page 2-9). • Keyboard (page 2-11).

  • Page 47: Figure 2-12. Removing The Display

    • Before installing the switchboard PCA, make sure the large display cable lies within the notch in the hinge saddle. • When in stalling a new display assembly, follow the procedure given in “Installing a New Display Assembly” on the following page. 2-18 Removal and Replacement HP OmniBook XE3...

  • Page 48: Figure 2-13. Video Pca Dip Switches

    Samsung 14.1-in TFT XGA Sanyo 12.1-in TFT SVGA Unipac 13.3-in TFT XGA Unipac 14.1-in TFT XGA As an example, the following figure shows the DIP switches set to OFF-ON-ON-ON: Figure 2-13. Video PCA DIP Switches HP OmniBook XE3 Removal and Replacement 2-19...

  • Page 49: Removing The Top Case (Hp Authorized Service Providers Only)

    Removing the Top Case (HP Authorized Service Providers Only) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Keyboard cover (page 2-9). • Keyboard (page 2-11).

  • Page 50: Figure 2-15. Removing The Top Case

    Reassembly Notes • Make sure the touch pad cable and speaker cable connectors are fully inserted squarely in their sockets. • Make sure both tabs along the front of the case snap shut. HP OmniBook XE3 Removal and Replacement 2-21...

  • Page 51: Removing The Cd Player Pca (Hp Authorized Service Providers Only)

    Removing the CD Player PCA (HP Authorized Service Providers Only) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Keyboard cover (page 2-9). • Keyboard (page 2-11).

  • Page 52: Removing The Hinge Saddle Set (Hp Authorized Service Providers Only)

    Removing the Hinge Saddle Set (HP Authorized Service Providers Only) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Keyboard cover (page 2-9). • Keyboard (page 2-11).

  • Page 53: Figure 2-18. Removing The Hinge Saddle

    • Make sure the posts on the underside of the hinge saddle line up with the hinge support openings in the bottom case, and that the holes in the front ends of the saddle fit over the alignment posts in the bottom case. 2-24 Removal and Replacement HP OmniBook XE3...

  • Page 54: Removing The Video Pca (Hp Authorized Service Providers Only)

    Removing the Video PCA (HP Authorized Service Providers Only) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Keyboard cover (page 2-9). • Keyboard (page 2-11).

  • Page 55: Figure 2-19. Removing The Video Pca

    • Set the DIP switches on the new PCA to match the settings from the PCA you are replacing and the notebook’s display type. See “Installing a New Display Assembly” on page 2-19. 2-26 Removal and Replacement HP OmniBook XE3...

  • Page 56: Removing The Heatsink Assembly (With Fan) (Hp Authorized Service Providers Only)

    Removing the Heatsink Assembly (with Fan) (HP Authorized Service Providers Only) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove these additional assemblies: • Keyboard cover (page 2-9).

  • Page 57: Figure 2-20. Removing The Heatsink Assembly

    Figure 2-20. Removing the Heatsink Assembly Reassembly Notes • Make sure the fan cable is not pinned under the assembly. • Make sure the thermal pad on the heatsink is not damaged, and replace if necessary. 2-28 Removal and Replacement HP OmniBook XE3...

  • Page 58: Removing The Cpu Module (Hp Authorized Service Providers Only)

    Removing the CPU Module (HP Authorized Service Providers Only) See Table 4-1 on page 4-3 for a listing of replacement hard disk drives and part numbers. Required Equipment • Small Phillips screwdriver. • Small flat-blade screwdriver. Removal Procedure Caution Be careful not to touch the upper surface of the CPU module. Handle it only by its edges, or you could damage it.

  • Page 59: Figure 2-21. Removing The Cpu Module

    • Carefully insert the tip of the flat-blade screwdriver in the CPU module lock mechanism, and turn the screwdriver a few degrees clockwise until the mechanism clicks into its LOCK position. (The CPU socket moves slightly to the right when this happens.) 2-30 Removal and Replacement HP OmniBook XE3...

  • Page 60: Removing The Floppy Disk Drive (Hp Authorized Service Providers Only)

    Removing the Floppy Disk Drive (HP Authorized Service Providers Only) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. • Keyboard cover (page 2-9). • Keyboard (page 2-11). • Display assembly (page 2-17).

  • Page 61: Figure 2-22. Removing The Floppy Disk Drive

    Screws, M2.5x4 mm Figure 2-22. Removing the Floppy Disk Drive Reassembly Notes • Make sure the headphone PCA cable lies under the FDD bracket. 2-32 Removal and Replacement HP OmniBook XE3...

  • Page 62: Removing The Cd-Rom/Dvd Drive (Hp Authorized Service Providers Only)

    Removing the CD-ROM/DVD Drive (HP Authorized Service Providers Only) Required Equipment • Small Phillips screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. • Keyboard cover (page 2-9). • Keyboard (page 2-11). • Hard disk drive assembly (page 2-13).

  • Page 63: Removing The Motherboard Or Bottom Case (Hp Authorized Service Providers Only)

    • For Windows 2000, boot from a DOS boot floppy disk. 2. Run ESN.EXE from one of these sources: • On a factory software installation, change to the \HP\Drivers\Hputils directory and type esn at the prompt. • Otherwise, copy \HP\Drivers\Hputils\ESN.EXE from the Recovery CD, then run it on the notebook.
  • Page 64 8. Remove the clip from near the right rear corner of the motherboard. 9. Lift the front edge of the motherboard slightly, then lift the motherboard forward and out of the bottom case. 10. Remove the CPU support plate from the bottom case. HP OmniBook XE3 Removal and Replacement 2-35...

  • Page 65: Figure 2-24. Removing The Motherboard

    Figure 2-24. Removing the Motherboard Reassembly Procedure • When reinstalling the motherboard, see “Reinstalling the Motherboard” on page 2-37. • When reinstalling the bottom case, see “Replacing the Bottom Case” on page 2-38. 2-36 Removal and Replacement HP OmniBook XE3...

  • Page 66: Reinstalling The Motherboard

    • If you are prompted for the serial number, type the serial number shown on the bottom of the case. • If a serial number has already been stored, you must call an HP support center to change it. HP OmniBook XE3...

  • Page 67: Replacing The Bottom Case

    2. Transfer the old serial number label and install a new overlay, or create a new serial number label using the steps below. 3. If you need to install or replace the docking or PCMCIA doors, refer to the figures below. Figure 2-25. Installing Docking Doors 2-38 Removal and Replacement HP OmniBook XE3...

  • Page 68: Figure 2-26. Installing The Pcmcia Doors

    Partnership Web site (see page vii) under Support/Service in Technical Support Information, or from http://www.mcd.hp.com. Store it with other Word templates on a PC connected to a laser printer. The latest version includes fields for warranty period and manufacturing location.

  • Page 69: Removing Notebook Components (Hp Authorized Service Providers Only)

    Removing Notebook Components (HP Authorized Service Providers Only) Required Equipment • Small Phillips screwdriver. • Small flat-blade screwdriver. Removal Procedure 1. Unplug the AC adapter, if present, and remove the battery. 2. Remove the assemblies and follow the additional steps given in the table below.
  • Page 70 (page 2-9). careful not to pull on the cable attached to the PCA. Keyboard (page 2-11). Disconnect the cable from the PCA and remove the PCA from the notebook. PCA, video See page 2-25. HP OmniBook XE3 Removal and Replacement 2-41...
  • Page 71 Remove the four screws attaching the PCMCIA socket (page 2-9). to the motherboard (M2.5x4), and remove the socket. Keyboard (page 2-11). Display assembly (page 2-17). Top case (page 2-19). Hinge saddle set (page 2-22). 2-42 Removal and Replacement HP OmniBook XE3...
  • Page 72 Suggestions for troubleshooting (page 3-4). • Diagnostic tools DiagTools diagnostic program (page 3-17). Power-on self-test (page 3-24). Sycard PCCtest 450 PC Card (page 3-27). Desktop Management Interface (page 3-28). BIOS Setup utility (page 3-30). HP OmniBook XE3 Troubleshooting and Diagnostics...

  • Page 73: Troubleshooting And Diagnostics

    Troubleshooting The suggestions in this section can help isolate and repair the cause of a problem. To ensure quality repair, HP recommends that you follow the basic troubleshooting steps shown in the illustration below. Check the customer’s description of the problem and any supporting information.

  • Page 74: Troubleshooting The Problem

    (page 3-17). –and– • Function Tests. Run tests that check the repaired function, such as in the DiagTools diagnostic program (page 3-17). –and– • Failed Tests. Run any other tests that failed during troubleshooting. HP OmniBook XE3 Troubleshooting and Diagnostics...

  • Page 75: Suggestions For Troubleshooting

    ** 3Com modem only; the test checks only the internal hardware up to the mini-PCI card, and does not check the mini-PCI panel or any external cabling. † Use an appropriate external device to exercise the port. See the help text for the tests in the menu. Troubleshooting and Diagnostics HP OmniBook XE3...

  • Page 76: Table 3-2. Troubleshooting Suggestions

    Make sure floppy disk is Floppy drive or floppy drive. bootable. contacts. Make sure floppy drive is Motherboard. installed correctly. Use BIOS Setup to check boot order and make sure floppy boot is enabled as first boot device. HP OmniBook XE3 Troubleshooting and Diagnostics...
  • Page 77 Unplug AC adapter and allow battery to cool down. Check for blocked air vents. AC adapter does Try another AC adapter, if AC adapter. AC adapter cannot be not power available. repaired, and must be Motherboard. notebook. replaced. Troubleshooting and Diagnostics HP OmniBook XE3...
  • Page 78 Display assembly. are installed properly. Replace display assembly. Motherboard. Make sure video PCA is If external monitor displays installed properly. no image, replace motherboard. Make sure CPU module is installed properly. Try external monitor. HP OmniBook XE3 Troubleshooting and Diagnostics...
  • Page 79 98) or by using Tools tab in Recreate Hibernate partition, disk’s Properties sheet then partition and format (Windows 2000). disk. Check partitions using FDISK (Windows 98) or Control Panel, Administrative Tools, Computer Management under Storage (Windows 2000). Troubleshooting and Diagnostics HP OmniBook XE3...
  • Page 80 Setup. Motherboard. Embedded numeric Press Fn+F8 to activate Keyboard. keypad does not numeric keypad, and Lock Top case. work. key to turn on number lock. Motherboard. Avoid touching touch pad while booting or resuming. HP OmniBook XE3 Troubleshooting and Diagnostics...
  • Page 81 Test audio with DiagTools diagnostics. PC card detection Download latest audio driver beep at startup is from technical support area loud and cannot be of HP Notebook web site adjusted. (see page vii). 3-10 Troubleshooting and Diagnostics HP OmniBook XE3...
  • Page 82 Check settings in Control Panel. Use troubleshooters in Windows Help. Test ports with DiagTools diagnostics. For USB: contact device vendor and HP Notebook web site (see page vii) for latest USB drivers. Serial mouse Make sure mouse was doesn’t work. installed according to manufacturer’s instructions.
  • Page 83 Control Panel. – Windows 2000: Modems tab of Phone And Modem Options in Control Panel. Download latest modem driver from technical support area of HP Notebook web site (see page vii). One-Touch button problems Buttons not working Make sure correct Keyboard cover.
  • Page 84 Infrared is disabled and no Motherboard. drivers installed as shipped. (Drivers are included.) Check settings in BIOS Setup. Remove any PC Cards from notebook (possible IRQ conflict). For fast-IrDA, check for DMA conflict with ECP parallel port. HP OmniBook XE3 Troubleshooting and Diagnostics 3-13...
  • Page 85 PCMCIA socket. sure one is available in Device Manager. Check for conflicts or refresh device list in Device Manager. Check HP Notebook web site for installation instructions and information about supported PC cards (page vii). When using PC card in a...
  • Page 86 If this fails, insert a straightened paper clip into system-off switch, then press blue standby button to turn notebook back on. HP OmniBook XE3 Troubleshooting and Diagnostics 3-15...
  • Page 87 Setup. Try using corresponding port on notebook while undocked. Notebook locks up Make sure notebook has when docking or completely entered or undocking. resumed from standby or hibernate mode before docking or undocking. 3-16 Troubleshooting and Diagnostics HP OmniBook XE3...

  • Page 88: Diagnostic Tools

    The notebook restarts when you exit the program so drivers can be loaded. Updating DiagTools You can download the latest version of DiagTools from the HP Notebook web site (see page vii). Follow the instructions included with the new version.
  • Page 89 Running DiagTools 1. Restart the notebook. 2. When the HP logo appears, press F10 to start the diagnostic test. 3. When the initial diagnostics screen appears, press F2 twice to continue. 4. When the hardware detection finishes, check the list of detected hardware. The following...

  • Page 90: Figure 3-3. Serial And Parallel Loopback Connectors

    Note that the serial and parallel port tests are more thorough if you connect a loop-back connector to the port before running the test for that port. See the wiring diagrams below. Figure 3-3. Serial and Parallel Loopback Connectors HP OmniBook XE3 Troubleshooting and Diagnostics 3-19...
  • Page 91 Replace the hard disk. 0137h represents 16 MB). 025Ah, Repeat the test. Run SCANDISK or equivalent, 0140h – Replace the SDRAM module (each 01000000h 0260h Replace the hard disk. 0150h represents 16 MB). Replace the motherboard. 3-20 Troubleshooting and Diagnostics HP OmniBook XE3...
  • Page 92 Replace the video PCA. Replace the motherboard. motherboard. 0415h Replace the keyboard. Replace the 0931h – Replace the video PCA. Replace the switchboard PCA. Replace the motherboard. 0933h motherboard. 0416h – Replace the keyboard. Replace the 0418h motherboard. HP OmniBook XE3 Troubleshooting and Diagnostics 3-21...
  • Page 93 Hibernate partition, 1207h Reset the notebook. Replace the motherboard. then run FDISK to partition the hard disk. USB Tests 1301h – Replace the motherboard. 1306h 1312h – Replace the motherboard. 1316h 3-22 Troubleshooting and Diagnostics HP OmniBook XE3...
  • Page 94 Back up data if possible, then reformat the hard Otherwise, reformat the hard disk. If necessary, disk. Replace the hard disk. recreate the Hibernate partition, then run FDISK to partition the hard disk. HP OmniBook XE3 Troubleshooting and Diagnostics 3-23...

  • Page 95: Power-On Self-Test

    ROM checksum failure. 1 long-5 short Display DIP switches and EEPROM settings do not match (check DIP switch settings, reprogram EEPROM). * Up to four groups of short beeps, except as noted. 3-24 Troubleshooting and Diagnostics HP OmniBook XE3...
  • Page 96 RAM cache failed and BIOS disabled the cache. CPU may need to be replaced. A disabled cache slows system performance considerably. 02F0: CPU ID: CPU socket number for Multi-Processor error. 02F4: EISA CMOS not writeable BIOS test error: Cannot write to EISA CMOS. HP OmniBook XE3 Troubleshooting and Diagnostics 3-25...
  • Page 97 Displays the address nnnn of the upper limit of Upper Memory Blocks, indicating released segments of the BIOS which can be reclaimed by a virtual memory manager. Video BIOS shadowed Video BIOS copied to shadow RAM. 3-26 Troubleshooting and Diagnostics HP OmniBook XE3...

  • Page 98: Sycard Pcctest 450 Cardbus Card (Optional)

    CardBus (32-bit) test (PC Card configuration header) (CardBus configuration header) XE3/N5000 Upper PCT450 -1 -v -b75 TESTCB -1 -v -b75 (technology code GC) Lower PCT450 -0 -v -b75 TESTCB -0 -v -b75 (PCI1420) HP OmniBook XE3 Troubleshooting and Diagnostics 3-27...

  • Page 99: Desktop Management Interface (Dmi)

    • A Management Information Format (MIF) file. This file contains information about everything on the notebook that can be controlled using DMI facilities, and is initialized during installation. • A component code, identifying the version of MIF file to use for specific models of HP notebook computers.
  • Page 100 Hewlett-Packard has developed a number of extensions to DMI to allow it to manage the enhanced features of HP notebook computers, including passwords and tattooing (identifying a computer using a unique string of characters). For full details of the structure of the MIF file (including an explanation of the fields of groups and attributes, and how to write an application program that accesses this information), access the DMTF FTP server ftp.dmtf.org or the DMTF web pages at the http://www.dmtf.org.

  • Page 101: Bios Setup Utility

    1. Close all applications, then click Start, Shut Down, Reboot. (If necessary, you can press CTRL+ALT+DEL to reboot.) 2. When the HP logo appears, press F2 to enter the BIOS Setup utility. 3. The pointing devices are not active in BIOS Setup, so you will need to use the keyboard to navigate: •...
  • Page 102 Sets whether a user password is required when the notebook Disabled Boot boots. Requires the administrator password for changes. Floppy Boot Sets whether the notebook will attempt to boot from the floppy Enabled disk drive. HP OmniBook XE3 Troubleshooting and Diagnostics 3-31...
  • Page 103 Hewlett-Packard may from time to time provide updates to the notebook’s BIOS. These updates will be available from the technical support area of the HP Notebook web site (see page vii). Download the update and follow the instructions in the readme.txt file to create a BIOS update floppy disk.

  • Page 104: Replaceable Parts

    This chapter contains an exploded view of the XE3 and the following lists of parts: • Replaceable parts (page 4-3). • Accessory replacement parts (page 4-5). • Part number reference (page 4-6). HP OmniBook XE3 Replaceable Parts...

  • Page 105: Figure 4-1. Exploded View

    Figure 4-1. Exploded View Replaceable Parts HP OmniBook XE3...

  • Page 106: Table 4-1. Replaceable Parts

    Keyboard, U.S. English F2111-60915 Kit, base labels (XE3—includes rating label, F2111-60968 safety label, business card holder, barcode overlay) Kit, cables (includes modem cable, LAN cable, F2111-60973 audio cable, and headphone PCA) PCA, headphone (see above kit) HP OmniBook XE3 Replaceable Parts...
  • Page 107 PCA, motherboard (modem only) F2111-60975 F2111-69075 PCA, motherboard (modem/LAN) F2111-60962 F2111-69062 PCA, motherboard (modemless) F2111-60976 F2111-69076 PCA, switchboard F2111-60941 PCA, video F2111-60957 Plate, CPU support F2111-60966 Set, hinge saddle F2111-60948 Set, thermal pad F2111-60952 Socket, PCMCIA (2-slot) F2111-60960 Replaceable Parts HP OmniBook XE3...

  • Page 108: Table 4-2. Accessory Replaceable Parts

    Power cord, replacement (Hong Kong, Singapore, 8120-8699 U.K.) SDRAM module, 128-MB, PC-100 SODIMM 1818-7952 F1660-69104 SDRAM module, 32-MB, PC-100 SODIMM 1818-7950 SDRAM module, 64-MB, PC-100 SODIMM 1818-7951 F1660-69103 Simple port replicator (F2025A) F2111-60967 Ultra Slimline AC adapter (60-watt) (F1781A) 0950-3765 HP OmniBook XE3 Replaceable Parts...

  • Page 109: Table 4-3. Part Number Reference

    F2111-60917 Keyboard, French F2111-60918 Keyboard, Italian F2111-60919 Keyboard, Spanish F2111-60920 Keyboard, Danish F2111-60921 Keyboard, Norwegian F2111-60922 Keyboard, Swiss F2111-60923 Keyboard, French Canadian F2111-60924 Keyboard, Swedish F2111-60925 Keyboard, German F2111-60926 Keyboard, International English F2111-60927 Keyboard, Turkish Replaceable Parts HP OmniBook XE3...
  • Page 110 PCA, motherboard (modem only) F2111-60976 F2111-69076 PCA, motherboard (modemless) F2113-60901 Recovery CD, U.S. English W98 F2113-60902 Recovery CD, French W98 F2113-60903 Recovery CD, Italian W98 F2113-60904 Recovery CD, German W98 F2113-60905 Recovery CD, Spanish W98 HP OmniBook XE3 Replaceable Parts...
  • Page 111 Recovery CD, Polish W98 F2113-60925 Recovery CD, International English W2K F2113-60926 Recovery CD, U.S. English W2K F2113-60927 Recovery CD, French W2K F2113-60928 Recovery CD, German W2K F2113-60930 Recovery CD, Swedish W2K F2113-60937 Recovery CD, Japanese W2K Replaceable Parts HP OmniBook XE3...

  • Page 112: Reference Information

    The statement can be a fax copy of the document. The fact that the notebook is in the hands of an HP representative on behalf of the customer is not evidence of ownership. In addition, HP will not remove the password of a notebook for any non-owner, even if it is requested by law enforcement agencies.

  • Page 113: Hewlett-Packard Display Quality Statement

    TFT displays in their products and is not specific to the HP notebook display. HP notebook TFT displays meet or exceed all HP standards for cosmetic quality of TFT displays. HP does not warrant that the displays will be free of cosmetic imperfections. TFT displays can have a small number of cosmetic imperfections and still conform to HP’s cosmetic quality specifications.

  • Page 114: Table 5-1. Xe3 Tft Lcd Guidelines

    Polarizer dent or bubble: a light spot with a darker border that appears on a lighted display and does not change size. (In contrast, a polarizer scratch is a light line that is visible on a darker background and does not change size.) HP OmniBook XE3 Reference Information...

  • Page 115: Service Notes

    Service Notes Service notes containing important repair information for the notebook will be issued periodically as needed. These notes are available online at the Partnership Web site—see page vii. Reference Information HP OmniBook XE3...
  • Page 117 1. Product Information 2. Removal and Replacement 3. Troubleshooting and Diagnostics 4. Replaceable Parts 5. Reference Information...

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