HP Omnibook XE3 Service Manual page 75

Symptom Call Center:
Suggestions
TV display does not Use BIOS Setup to set Video
work properly after Display Device to Auto.
resuming from
standby.
Cannot switch to TV Fn+F5 switches only
display by pressing between internal LCD and
Fn+F5. external display connected to
VGA port, and will not switch
to TV display connected to
TV output port.
Hard disk
Hard disk never Check power source.
spins.
Remove and reinstall hard
drive. Check connector.
Hard disk makes Back up drive immediately.
clunking or
Was notebook or drive
scratching noise.
dropped?
Hard disk makes Back up drive immediately.
buzzing or whining
Check hard drive installation.
noise.
Check for alternate noise
sources, such as PCMCIA
drive or fan.
Files are corrupted. Run virus scan program.
Check disk using Tools tab in
disk's Properties sheet.
Back up files if possible, then
use Recovery CDs to
reformat hard disk and
reinstall factory software.
Disk capacity is Check disk using Tools tab in
less than normal. disk's Properties sheet.
Check partitions using
Control Panel, Administrative
Tools, Computer
Management under Storage.
Use Recovery CDs to
reformat hard disk and
reinstall factory software.
Disk's reported Hard disk allocates space to
capacity is less diagnostic software. This
than actual size. space is unavailable for other
uses, and not included hard
disk capacity reported by
Windows.
Floppy drive
General problems. Make sure floppy drive is
installed correctly.
Check settings in BIOS
Setup.
Drive does not write Make sure floppy disk is not
to floppy disks. write-protected.
HP Omnibook XE3 (Technology Codes GE and GD)
Repair Center: Repair Center:
Likely Causes Comments
Hard drive or If drive case is damaged,
connector. drive may not operate
properly.
Motherboard.
Hard drive. Check notebook and drive for
evidence of customer abuse.
Depends on source of
noise.
Use suggestions shown at
left.
Hard drive. Use suggestions shown at
left.
Floppy drive or
contacts.
Motherboard.
Floppy drive.
Troubleshooting and Diagnostics 3-11