Buying A Pay Per View Program - Dish Network Receiver User Manual

Chapter 4
Reference
You try to apply an empty
Favorite List. The receiver
displays an ERROR
message.
A Favorite List does not
show channels that you
know you have added to it.

Buying a Pay Per View Program

What Is
Happening
Someone orders a pay per
view program without
your permission.
You find that you are not
able to order a pay per
view program.
You find that you are not
able to cancel a pay per
view program.
Your setup includes more
than one receiver. You
order a pay per view
program, but it does not
appear via all of the
receivers.
Using the Telephone for Voice/Data/FAX
What Is Happening
While you are making a
telephone call, you hear
"clicks."
The receiver cannot connect
to DISH Network.
You pick up the telephone to
make a call, but you do not
hear a dial tone.
Your computer or facsimile
(FAX) machine tries to send
a FAX or modem
transmission, but fails.
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• The receiver will not allow you
to apply an empty list.
• If you have set up the locks to
hide adult channels and the
receiver is locked, the Favorite
List will not show such channels.
Possible Reason
• You may have been away from
the receiver, and someone else
used it.
• The receiver may not be
connected to an active telephone
line.
• The credit limit may have been
exceeded.
• You ordered a pay per view
program, and then decided not to
watch it.
• You ordered a pay per view
program, and want it to be
available via all the receivers in
your setup.
Possible Reason
• The receiver may have tried to call
the Customer Service Center to
send pay per view purchase
information. When the receiver
found that the telephone was busy,
it automatically disconnected.
• Maybe the receiver is connected to
a DSL (Digital Subscriber Line)
phone line.
• The receiver was calling the
Customer Service Center to send
pay per view information. When
the receiver found that the
telephone was busy, it
automatically disconnected.
• The receiver was calling the
Customer Service Center to send
pay per view information. When
the receiver found that the
telephone was busy, it
automatically disconnected. The
FAX or modem found that there
was no dial tone, and cancelled the
transmission.
• Choose another list to apply, or add at least one channel to the
empty list.
• Unlock the receiver for the list to show adult channels.
What to Do
• Lock the purchase of pay per view programs. Remember that
you are responsible for all pay per view purchases, whether or
not you authorize such purchases. If you lock pay per view
purchases, then anyone who wants to order a pay per view
program must enter the password.
• You must connect the receiver to an active telephone
connection at all times. If you install two or more receivers, you
must connect each receiver to an active telephone connection at
all times.
• Review your pay per view purchases to check the credit limit.
• You cannot cancel an order for a pay per view program, whether
it was just ordered or ordered earlier.
• If you want to watch a pay per view program on TVs connected
to up to six receivers, you must order the program for each
receiver but you only pay for the program once.
What to Do
• You do not have to do anything. You can always use your
telephone line, because the receiver automatically hangs up if it
finds the line is busy.
• Install a DSL filter between the receiver and the telephone wall
jack.
• Hang up, and then pick up the telephone again to get a dial tone.
• Resend the FAX or modem transmission.