Dish Network Satellite Receiver User Manual
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Dish Network Satellite Receiver User Manual

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  • Page 3: For Your Safety

    Part Number: 172487 Printed in the United States of America. DISH Network is a registered trademark of EchoStar Satellite L.L.C. For information about DISH Network, please visit our website at www.dishnetwork.com. We acknowledge all product names, trade names, or corporate names we mention in this User Guide to be the proprietary property of the registered owners.

  • Page 4: Table Of Contents

    TOC 381.fm Page i Thursday, May 21, 2009 5:46 PM Important Safety Precautions Introduction ELCOME OW TO SE THIS UIDE DISH N BOUT ETWORK CCOUNT TV N ATCHING DDITIONAL ERVICES TV R BOUT ATELLITE ECEPTION ONNECT TO A HONE Receiver and Remote Control EMOTE ONTROL ATELLITE...
  • Page 5 TOC 381.fm Page ii Thursday, May 21, 2009 5:46 PM Table of Contents Interactive TV HOME USTOMER UPPORT Timers IMERS SING THE IMERS ETTING UICK ECORD ETTING P AN UTOMATIC IMER ETTING ANUAL IMER ELETING A IMER VERLAPPING IMERS Remote Control Setup MPROVING ECEIVER ONTROL...

  • Page 6: Important Safety Instructions

    Safety 381.fm Page iii Thursday, May 21, 2009 5:47 PM Important Safety Instructions Read these instructions. Keep these instructions. Heed all warnings. Follow all instructions. Do not use this apparatus near water. Clean only with a dry cloth. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
  • Page 7 Limited Warranty. Refer all servicing to authorized service personnel. Proper Care of Your Equipment • Always handle the satellite receiver carefully. Avoid excessive shock and vibration at all times as this can damage the hard drive. •...

  • Page 8: Introduction

    Chapter 1 381.fm Page 1 Tuesday, September 1, 2009 8:36 AM Introduction Introduction Introduction to DISH Network Services What you’ll find in this chapter: • ELCOME • OW TO SE THIS UIDE • DISH N BOUT ETWORK CCOUNT • TV N ATCHING •...

  • Page 9: How To Use This Guide

    TV or VCR. • Chapter 10 - Receiver Customization shows you how to customize your receiver. • Chapter 11 - Connections and Setup explains how to connect your satellite receiver to your TV and equipment like a VCR.

  • Page 10: About Your Dish Network Account

    Chapter 1 381.fm Page 3 Tuesday, September 1, 2009 8:36 AM Introduction About Your DISH Network Account Guide Conventions • The names of remote control buttons are all uppercase. Example: Press SAT. • Select means to move the highlight to an on-screen option or choice in a list and press SELECT on the remote control.

  • Page 11: Watching Tv Now

    Where to Find Information on Your Account If you want to know about charges to your DISH Network account or if you would like to make changes to your programming packages, be sure to have your account information handy and choose one of the following: •...

  • Page 12: Additional Services

    Chapter 1 381.fm Page 5 Tuesday, September 1, 2009 8:36 AM Introduction Additional Services DDITIONAL ERVICES Pay-Per-View Catch all the action on Pay-Per-View. Take a break from regular TV and order the latest movies, sports, and special events. For details on ordering Pay-Per-View events, see page 23. Be sure to connect an active phone line to your receiver before you order a Pay-Per-View event.

  • Page 13: Why Connect To A Phone Line

    ONNECT TO A HONE Your satellite receiver is equipped with a standard telephone jack that you use to connect to an active telephone line. Keep the receiver connected to an active telephone line so that you will be able to order pay-per-view programs using your remote control, use all of the DishHOME...

  • Page 14: Receiver And Remote Control

    Chapter 2 381.fm Page 7 Thursday, May 21, 2009 5:52 PM Receiver and Remote Control About Your Satellite Receiver What you’ll find in this chapter: • EMOTE ONTROL • ATELLITE ECEIVER RONT ANEL • ATELLITE ECEIVER ANEL • SING THE ENUS •...
  • Page 15 EMOTE ONTROL The remote control gives you easy access to all the features of your satellite receiver. You can program the remote to control the satellite receiver and up to three other devices (see page 49). These devices can be a TV, a VCR or DVD player, and a third device.

  • Page 16: Remote Control Buttons

    Chapter 2 381.fm Page 9 Thursday, May 21, 2009 5:52 PM Receiver and Remote Control Remote Control Remote Control Buttons...
  • Page 17 Chapter 2 381.fm Page 10 Thursday, May 21, 2009 5:52 PM Chapter 2 Remote Control See page 49 for instructions to program the remote to control your TV.
  • Page 18 Chapter 2 381.fm Page 11 Thursday, May 21, 2009 5:52 PM Receiver and Remote Control Remote Control See page 49 for instructions to program the remote to control your VCR or DVD Player.

  • Page 19: S Atellite R Eceiver F Ront P Anel

    Chapter 2 381.fm Page 12 Thursday, May 21, 2009 5:52 PM Chapter 2 Satellite Receiver Front Panel ATELLITE ECEIVER RONT ANEL ATELLITE ECEIVER ANEL...
  • Page 20 Chapter 2 381.fm Page 13 Thursday, May 21, 2009 5:52 PM Receiver and Remote Control Using the Menus SING THE ENUS The menus make using the receiver and selecting programs quick and easy. Use the menus to control the receiver and to use its features, such as setting locks, choosing a program, or creating a favorites list.
  • Page 21 Chapter 2 381.fm Page 14 Thursday, May 21, 2009 5:52 PM Chapter 2 Using the Menus List of Choices in the Menus When you make a choice in a list, the receiver does not apply the change until you select Done. If you do not want to save any changes, select Cancel to discard all the changes made in the menu.

  • Page 22: Using The Virtual Keyboard

    Chapter 2 381.fm Page 15 Thursday, May 21, 2009 5:52 PM Receiver and Remote Control Using Text Fields SING IELDS When you use features on the receiver, you might be required to enter information, such as the name of a movie when using Search, into areas known as text fields. Your receiver has two basic ways to enter the information: •...
  • Page 23 Chapter 2 381.fm Page 16 Thursday, May 21, 2009 5:52 PM Chapter 2 Tips • If you do not do anything in a menu for several minutes, the menu automatically closes. This will discard any changes you made, and display the program you were watching.

  • Page 24: Finding Programs To Watch

    Chapter 3 381.fm Page 17 Thursday, May 21, 2009 5:58 PM Finding Programs to Watch Watching TV You’ll find the following information in this chapter: • HANGING HANNELS • SING THE ROGRAM UIDE • SING THE ROWSE ANNER • SING EARCH TO IND A ROGRAM...
  • Page 25 Chapter 3 381.fm Page 18 Thursday, May 21, 2009 5:58 PM Chapter 3 Changing Channels HANGING HANNELS Using the Up and Down Arrows While watching TV, if you want to change the channels one at a time to see what’s on, press the UP and DOWN ARROWS on your remote control. You can also change the channels the same way using the UP and DOWN ARROWS on the receiver front panel.

  • Page 26: Using The Browse Banner

    Chapter 3 381.fm Page 19 Thursday, May 21, 2009 5:58 PM Finding Programs to Watch Using the Browse Banner you activate another list, the Program Guide shows only the channels on that list. See page 27 for information on Favorites Lists. •...
  • Page 27 Chapter 3 381.fm Page 20 Thursday, May 21, 2009 5:58 PM Chapter 3 Using Search to Find a Program If you select a current program, the receiver will tune to that channel. If you choose a future program, the Create Timer screen will display. See Chapter 8 - Timers on page 39 for more information.

  • Page 28: Finding A Program By Its Theme

    Chapter 3 381.fm Page 21 Thursday, May 21, 2009 5:58 PM Finding Programs to Watch Finding a Program by its Theme INDING A ROGRAM BY ITS HEME You can list and choose programs by the theme of their contents, for example, just movies or just sports.
  • Page 29 Chapter 3 381.fm Page 22 Thursday, May 21, 2009 5:58 PM Chapter 3 Tips • Press INFO to get more information about the program you highlighted. • Press VIEW TV to cancel almost any screen and return to viewing TV. •...

  • Page 30: Pay-Per-View

    Chapter 4 381.fm Page 23 Thursday, May 21, 2009 6:03 PM Pay-Per-View Order and Watch Pay-Per-Views What you’ll find in this chapter: • UYING A ROGRAM • EVIEWING URCHASES...
  • Page 31 To buy Pay-Per-View programs, you must connect the receiver to an active phone line. After you buy a Pay-Per-View program, you can watch it on all of the receivers on your DISH Network account. Using the remote control, you can order the exact same program for each receiver but you pay for the program only once.
  • Page 32 Chapter 4 381.fm Page 25 Thursday, May 21, 2009 6:03 PM Pay-Per-View Tips • You can set up a VCR to record Pay-Per-View programs. See page 76 for more details. • You can prevent others from purchasing Pay-Per-View programs by using locks (see page 34).
  • Page 33 Chapter 4 381.fm Page 26 Thursday, May 21, 2009 6:03 PM Chapter 4 Notes Notes...

  • Page 34: Favorites Lists

    Chapter 5 381.fm Page 27 Thursday, May 21, 2009 6:04 PM Favorites Lists Setting Up Your Favorites Lists What you’ll find in this chapter: • HAT ARE AVORITES ISTS • REATING OR HANGING AVORITES ISTS • AMING AVORITES ISTS • SING AVORITES ISTS...

  • Page 35: What Are Favorites Lists

    Chapter 5 381.fm Page 28 Thursday, May 21, 2009 6:04 PM Chapter 5 What are Favorites Lists? HAT ARE AVORITES ISTS Favorites Lists are lists of your favorite channels. You can create and change the lists yourself, adding and removing channels as you wish. Your favorite channels can be grouped in up to four lists.

  • Page 36: Naming Favorites Lists

    Chapter 5 381.fm Page 29 Thursday, May 21, 2009 6:04 PM Favorites Lists Naming Favorites Lists AMING AVORITES ISTS You can name your Favorites Lists whatever you want, up to eight characters long. SING AVORITES ISTS Press GUIDE to open the Program Guide. Press GUIDE again to select the next Favorites List.
  • Page 37 Chapter 5 381.fm Page 30 Thursday, May 21, 2009 6:04 PM Chapter 5 Notes Notes...

  • Page 38: Locks

    Chapter 6 381.fm Page 31 Thursday, May 21, 2009 6:07 PM Locks Securing Your Receiver and Account What you’ll find in this chapter: • HAT ARE OCKS • REATING OR HANGING A ASSWORD • OCKING AND NLOCKING ECEIVER • REATING OR HANGING ATINGS OCKS...

  • Page 39: What Are Locks

    Chapter 6 381.fm Page 32 Thursday, May 21, 2009 6:07 PM Chapter 6 What are Locks? HAT ARE OCKS Locks allow you to password-protect programming based on ratings, or on a channel-by-channel basis. When you have locked the receiver: • If you try to access a locked item or open the Locks menu, the receiver displays a message prompting you to enter the password.

  • Page 40: Locking And Unlocking Your Receiver

    Chapter 6 381.fm Page 33 Thursday, May 21, 2009 6:07 PM Locks Locking and Unlocking Your Receiver OCKING AND NLOCKING ECEIVER You must lock the receiver for any receiver locks you set to take effect. To lock the receiver, you must first create a password (see Creating or Changing a Password in the previous section).

  • Page 41: Creating Or Changing Channel Locks

    Chapter 6 381.fm Page 34 Thursday, May 21, 2009 6:07 PM Chapter 6 Creating or Changing Channel Locks REATING OR HANGING HANNEL OCKS The locks use the ratings that the original program providers assigned to the programs. The actual content of the programs may differ from their assigned ratings. No rating system can guarantee that all objectionable material is screened out.

  • Page 42: Hiding Adult Content

    Chapter 6 381.fm Page 35 Thursday, May 21, 2009 6:07 PM Locks Hiding Adult Content IDING DULT ONTENT When you hide adult channels, you prevent the Program Guide, Themes lists, and the Browse Banner from displaying adult channels. It also prevents anyone from choosing these channels by using the UP or DOWN ARROWS or the remote control NUMBER PAD.
  • Page 43 Chapter 6 381.fm Page 36 Thursday, May 21, 2009 6:07 PM Chapter 6 Tips • If the receiver displays a message prompting you to enter a password, the receiver is locked. • When you lock a rating, you also lock all other more restrictive ratings. For example, if you lock PG 13 rated programs, then all programs with the R, NC-17, and NR/AO ratings are also locked.

  • Page 44: Interactive Tv

    Chapter 7 381.fm Page 37 Thursday, May 21, 2009 6:08 PM Interactive TV Interacting with Your TV What you’ll find in this chapter: • HOME • USTOMER UPPORT...
  • Page 45 An important feature of your satellite TV receiver is Customer Support. This menu provides convenient access to your DISH Network account to review your statement, pay your bill, upgrade programming, and more. Make sure you connect an active phone line to your receiver.

  • Page 46: Timers T

    Chapter 8 381.fm Page 39 Thursday, May 21, 2009 6:11 PM Timers Setting Up and Using Timers What you’ll find in this chapter: • IMERS • SING THE IMERS • ETTING UICK ECORD • ETTING ANUAL IMER • ELETING A IMER •...
  • Page 47 Timers IMERS A timer is your instruction telling the satellite receiver the programs you want to view in the future. For most VCR timers, you select a specific program on a specific channel, and tell the satellite receiver how often you want to record that program. Be sure to set up the receiver to control your VCR (see page 76).
  • Page 48 Chapter 8 381.fm Page 41 Thursday, May 21, 2009 6:11 PM Timers Timers When a Timer Starts a Recording For two minutes before a timer starts a recording, the receiver may display a digital countdown on the TV screen. This symbol disappears when the program begins. While the symbol is displayed, you may do one of the following: •...

  • Page 49: Using The Timers List

    Chapter 8 381.fm Page 42 Thursday, May 21, 2009 6:11 PM Chapter 8 Using the Timers List SING THE IMERS ETTING UICK ECORD This is the quickest, simplest way to record your favorite shows. All you have to do is find what you want, press RECORD, and follow the on-screen instructions.

  • Page 50: Setting U P A Manual Timer

    Chapter 8 381.fm Page 43 Thursday, May 21, 2009 6:11 PM Timers Setting Up a Manual Timer ETTING ANUAL IMER A manual timer lets you set custom start and stop times for a timer. • Press MENU and select Timers, then Create. •...

  • Page 51: Overlapping Timers

    Chapter 8 381.fm Page 44 Thursday, May 21, 2009 6:11 PM Chapter 8 Overlapping Timers VERLAPPING IMERS If you try to create event timers for overlapping programs, the receiver displays a screen with the dates and times of both programs. You must delete or edit one of the timers. •...

  • Page 52: Remote Control Setup

    Chapter 9 381.fm Page 45 Thursday, May 21, 2009 6:13 PM Remote Control Setup Personalizing Your Remote Control What you’ll find in this chapter: • MPROVING ECEIVER ONTROL • ONTROLLING THER OMPONENTS • ECOVER UTTON • EACHING NOTHER EMOTE ONTROL...

  • Page 53: Improving Receiver Control

    Chapter 9 381.fm Page 46 Thursday, May 21, 2009 6:13 PM Chapter 9 Improving Receiver Control MPROVING ECEIVER ONTROL These instructions help you improve your remote control settings to best operate your satellite receiver. Changing the Address Because UHF signals travel long distances and go through walls, a neighbor’s remote may control your receiver by mistake.
  • Page 54 Chapter 9 381.fm Page 47 Thursday, May 21, 2009 6:13 PM Remote Control Setup Improving Receiver Control Checking the Remote Control Address You can see what address is programmed on the remote control by completing the following instructions. Press and hold the SAT mode button for three seconds, until all of the mode buttons light up, and then let go of the SAT button.
  • Page 55 Chapter 9 381.fm Page 48 Thursday, May 21, 2009 6:13 PM Chapter 9 Improving Receiver Control Adjusting the Remote Antenna Be sure to set the remote control antenna (back of the receiver) straight up so you can use the remote control from as far away as possible. Don't let the antenna touch anything. If your UHF Pro Remote Control isn't working very well from far away, you may be experiencing interference from objects near your receiver.

  • Page 56: Controlling Other Components

    Remote Control Modes Use the remote control’s mode buttons, SAT (satellite receiver), TV (for a TV), VCR (for a VCR or a DVD player), and AUX (“auxiliary,” for a second TV, a VCR, a tuner, an audio amplifier, or a second DISH Network satellite receiver) to set the remote to the right mode for the device.
  • Page 57 Chapter 9 381.fm Page 50 Thursday, May 21, 2009 6:13 PM Chapter 9 Controlling Other Components Combination Devices If you are programming the remote to control a combination device, such as a TV/VCR or a TV/ DVD, program the remote control in one mode, and then repeat the procedure in the other mode. For example, to program the remote to control a TV/VCR using code 748, follow the instructions to program the remote to control the TV using code 748, and then repeat the instructions for the VCR using the same code.
  • Page 58 Chapter 9 381.fm Page 51 Thursday, May 21, 2009 6:13 PM Remote Control Setup Controlling Other Components Instructions Additional Information If you entered the code correctly, the mode Press POUND (#). button flashes three times. If the code works, the device should turn off. Press POWER to turn off the device.
  • Page 59 Chapter 9 381.fm Page 52 Thursday, May 21, 2009 6:13 PM Chapter 9 Controlling Other Components Instructions Additional Information This step is for programming which kind of For AUX mode only. Press 0 for a device that should be programmed in AUX second TV, or 1 for a second VCR, mode.
  • Page 60 VCR; and two flashes is quickly. for a tuner, or amplifier. For a satellite receiver programmed in For example, if the receiver address is 3, the AUX mode: The AUX mode button will AUX mode button flashes three times.
  • Page 61 Chapter 9 381.fm Page 54 Thursday, May 21, 2009 6:13 PM Chapter 9 Controlling Other Components Switching Between TV and Device Volume Control When you set up the remote to control a TV, the mute and volume buttons control the TV volume. However, if you want to use the AUX mode to control a tuner or amplifier and the device has a volume setting, you can set up the remote to control the device’s volume instead of the TV volume.

  • Page 62: Recover Button

    Use RECOVER if you accidentally change the channel or video input on your TV and cannot get the picture back from your satellite receiver. When you press RECOVER as described below, the remote control sends commands to your TV to change channels or video inputs to try to get you back to watching satellite programming.

  • Page 63: Teaching Another Remote Control

    Your DISH Network receiver can pass certain functions through from the original receiver remote to another remote. Although most learning remotes are compatible with the Teach Remote option featured in your DISH Network receiver, there may be a few that are not. Consult your universal learning remote user’s guide for details.
  • Page 64 Tests screen containing further instructions. Aim both remotes at the receiver. Press one button at a time on your DISH Network remote, while pressing the button to be taught on the universal learning remote at the same time. Repeat this process for each button you want to be taught to the learning remote.

  • Page 65: Sending Discrete Power O N And Off

    Using an ON-only or OFF-only command is more effective than a toggle ON/OFF command when trying to make sure the satellite receiver is reliably in one state or the other. To use discrete power commands, complete the following: •...

  • Page 66: Receiver Customization

    Chapter 10 381.fm Page 59 Thursday, May 21, 2009 6:16 PM Receiver Customization Personalizing Your Satellite Receiver What you’ll find in this chapter: • SING ALLER • HANGING ANGUAGES • SING LOSED APTIONING • ® S SING OLBY URROUND OUND •...

  • Page 67: Using Caller Id

    Chapter 10 381.fm Page 60 Thursday, May 21, 2009 6:16 PM Chapter 10 Using Caller ID SING ALLER Caller ID displays on your TV the names of people and/or telephone numbers as they call you if you subscribe to Caller ID from your local phone company. To use this feature, make sure you have a phone line connected to the receiver and that the Caller ID feature is enabled.

  • Page 68: Changing Languages

    DISH Network. Therefore, while best efforts are made to provide the most accurate information, DISH Network is not ultimately responsible for the accuracy of Program Guide and Closed Captioning information...

  • Page 69: Using Dolby ® Surround Sound

    Chapter 10 381.fm Page 62 Thursday, May 21, 2009 6:16 PM Chapter 10 Using Dolby® Surround Sound The following is a list of closed captioning options: • Caption Font/Size - Select the font and size that makes the captioning comfortable to read. •...
  • Page 70 Chapter 10 381.fm Page 63 Thursday, May 21, 2009 6:16 PM Receiver Customization Using Dolby® Surround Sound Connect an external Dolby Digital decoder to the receiver's back panel Digital Audio Output using an optical cable (available at consumer electronics stores). Press MENU, select System Setup, and then Dolby Digital to open the Dolby Digital screen.

  • Page 71: Changing The Program Guide Order

    Chapter 10 381.fm Page 64 Thursday, May 21, 2009 6:16 PM Chapter 10 Changing the Program Guide Order HANGING THE ROGRAM UIDE RDER You can set up the Program Guide to list channels in descending order, with the highest channel number at the top, or in ascending order, with the highest channel number at the bottom.

  • Page 72: Resetting To Factory Defaults

    Chapter 10 381.fm Page 65 Thursday, May 21, 2009 6:16 PM Receiver Customization Resetting to Factory Defaults ESETTING TO ACTORY EFAULTS You can reset the receiver to discard any changes you have made to the receiver, except for remote control address settings and locks. Resetting the receiver to factory default settings also discards all Favorite Lists except the All Chan and All Sub lists.
  • Page 73 Chapter 10 381.fm Page 66 Thursday, May 21, 2009 6:16 PM Chapter 10 Tips • To take full advantage of Dolby Digital 5.1 surround sound, you need an optical cable and a stereo that supports this feature. • Be sure to have the receiver connected to an active phone line and have Caller ID service from your phone company to use the Caller ID feature on this receiver.

  • Page 74: Connections And Setup

    Chapter 11 381.fm Page 67 Thursday, May 21, 2009 6:19 PM Connections and Setup How to Connect Your Satellite Receiver What you’ll find in this chapter: • ONNECTING TO A • ONNECTING TO NTENNA • ONNECTING THE HONE • ONNECTING A •...
  • Page 75 Chapter 11 381.fm Page 68 Thursday, May 21, 2009 6:19 PM Chapter 11 Connecting to a TV ONNECTING TO A This section describes how to connect receiver output ports to a TV. Select one of the following methods. Types of TV Connections You can connect the receiver to a television in one of several ways: •...
  • Page 76 Chapter 11 381.fm Page 69 Thursday, May 21, 2009 6:19 PM Connections and Setup Connecting to a TV DISH DVI Connections The DISH DVI connection provides high-quality audio and video to your TV using one cable. Connect a DISH DVI cable between the DISH DVI connection on the receiver and TV set or monitor.
  • Page 77 Chapter 11 381.fm Page 70 Thursday, May 21, 2009 6:19 PM Chapter 11 Connecting to a TV Connections The YPbPr connections provide high-quality audio and video to your TV set or monitor. Connect between the YPbPr component connections on the receiver and the HDTV using component video cables.
  • Page 78 Chapter 11 381.fm Page 71 Thursday, May 21, 2009 6:19 PM Connections and Setup Connecting to a TV Setting Up the Display Use the following steps to select the desired TV format. Consult your TV user’s guide for the format resolution that the TV supports (for example, 480i). Press MENU, select System Setup, Installation, and then HDTV Setup.
  • Page 79 Chapter 11 381.fm Page 72 Thursday, May 21, 2009 6:19 PM Chapter 11 Connecting to a TV • Press the PAGE DOWN button on the remote to change through the available options on any of the other receiver outputs. Only supported options for the type of program and the output in use are displayed. You can keep pressing the PAGE UP or PAGE DOWN button until you reach the display format you like.

  • Page 80: Connecting To Your Dish Antenna

    However, you must use only RG-6 coaxial cables rated up to at least 2150 MHz. Some cables may say “Swept tested for 2150 MHz.” If you have any doubt about this, ask your DISH Network retailer, or look on the container the cable came in. Do not use cable company TV cables or cables from other satellite TV systems not rated up to at least 2150 MHz.

  • Page 81: C Onnecting The P Hone L Ine

    HONE You must keep the receiver connected to an active telephone line to order Pay-Per-View programs, use all of the DishHOME Interactive features, or other services from DISH Network with your remote control. Note: You may be able to use a wireless modem jack. However, this may not support all the features of this receiver, such as Caller ID.
  • Page 82 Chapter 11 381.fm Page 75 Thursday, May 21, 2009 6:19 PM Connections and Setup Connecting a VCR Pressing MENU, then select System Setup, Installation, and then Phone System. Select the Touch Tone or the Rotary Phone option in the Phone Type list. Select either the No Prefix or the Prefix Code option in the Outside Line Prefix list.
  • Page 83 Chapter 11 381.fm Page 76 Thursday, May 21, 2009 6:19 PM Chapter 11 Connecting a VCR Setting Up the Receiver to Control Your VCR Use this section to set up the receiver to control your VCR so that you can use VCR timers. The receiver’s front panel IR BLASTER sends a signal to control the VCR.

  • Page 84: Qam I Nstallations

    Your receiver has diagnostic tools that a Customer Service Representative may ask you to use if you should ever run into problems while using your equipment. Even though these tools are quite helpful, it is recommended that you only use them when on the phone with a DISH Network representative.
  • Page 85 The Point Dish and Check Switch screens are helpful to the Customer Service Representatives. You may be asked to display these screens when you call DISH Network. Even though there are items that can be changed, only change them when specifically directed by a Customer Service...
  • Page 86 Chapter 11 381.fm Page 79 Thursday, May 21, 2009 6:19 PM Connections and Setup Notes Notes...
  • Page 87 Chapter 11 381.fm Page 80 Thursday, May 21, 2009 6:19 PM Chapter 11 Notes...

  • Page 88: Troubleshooting Tables

    Reference 381.fm Page 81 Thursday, May 21, 2009 6:24 PM Troubleshooting and Device Codes • ROUBLESHOOTING ABLES • EMOTE ONTROL EVICE ODES...
  • Page 89 Reference 381.fm Page 82 Thursday, May 21, 2009 6:24 PM Reference Troubleshooting Tables ROUBLESHOOTING ABLES Use these tables if you have problems using the system. Look in this section for a description of the problem before calling the Customer Service Center. Many problems arise from basic misunderstandings of how the system works, especially when you are just becoming familiar with it.
  • Page 90 Reference 381.fm Page 83 Thursday, May 21, 2009 6:24 PM Reference Troubleshooting Tables Message Numbers Number Possible Reason What to Do • There may be a problem with the • Check the coaxial cables and their connections to and from multi-dish switch.
  • Page 91 Reference 381.fm Page 84 Thursday, May 21, 2009 6:24 PM Reference Troubleshooting Tables Message Numbers Number Possible Reason What to Do • You may have just plugged in the • Wait a few minutes to see if the message is removed. Make receiver, and it is acquiring the sure that all required cables are in place, and check that all satellite signal.
  • Page 92 Reference 381.fm Page 85 Thursday, May 21, 2009 6:24 PM Reference Troubleshooting Tables Message Numbers Number Possible Reason What to Do • The receiver gives you three • Wait a few minutes and then try again to enter the password. chances to enter the correct Note: The “time out”...
  • Page 93 • Make sure the remote control is set to the address used by the satellite the same address used by the receiver. satellite receiver. See page page 46 for information on changing the remote control address. Menus What Is Happening...
  • Page 94 Reference 381.fm Page 87 Thursday, May 21, 2009 6:24 PM Reference Troubleshooting Tables Program Guide or the Browse Banner What Is Happening Possible Reason What to Do In the Program Guide, some • Red means that you have not • If you want to buy a channel, call the channels have a red background.
  • Page 95 Reference 381.fm Page 88 Thursday, May 21, 2009 6:24 PM Reference Troubleshooting Tables Watching A Program What Is Happening Possible Reason What to Do The receiver front panel Power light • The TV set may not be • Make sure that the TV set is plugged into an is on, but the TV image: working properly electrical outlet.
  • Page 96 Reference 381.fm Page 89 Thursday, May 21, 2009 6:24 PM Reference Troubleshooting Tables Watching A Program What Is Happening Possible Reason What to Do • There may be interference • Check other nearby electrical devices as from other nearby electrical possible sources of interference.
  • Page 97 Reference 381.fm Page 90 Thursday, May 21, 2009 6:24 PM Reference Troubleshooting Tables Timers What Is Happening Possible Reason What to Do You try to set up an event timer • You must enter the password • To be able to set up an event timer for the and the receiver displays a before you can create an program, first enter the password.
  • Page 98 Reference 381.fm Page 91 Thursday, May 21, 2009 6:24 PM Reference Troubleshooting Tables Hearing A Program What Is Happening Possible Reason What to Do The receiver front panel Power light is • You may have muted the • Check the volume level on the TV or audio on and there is a good picture on the sound, or set the volume so device.
  • Page 99 Reference 381.fm Page 92 Thursday, May 21, 2009 6:24 PM Reference Troubleshooting Tables Telephone for Voice/Data/FAX What Is Happening Possible Reason What to Do Your computer or FAX • The receiver may have tried to • Have the sender resend the FAX or modem machine was receiving a FAX call the Customer Service transmission.

  • Page 100: Remote Control Device Codes

    Quasar 508 509 651 663 673 676 698 Dimensia 645 650 646 650 654 659 668 678 683 691 701 700 747 DISH Network 742 Radio Shack/Realistic 526 541 590 Dixi 566 620 Magnasonic 573 659 660 669 672 677...

  • Page 101: Vcr Codes

    Reference 381.fm Page 94 Thursday, May 21, 2009 6:24 PM Reference Remote Control Device Codes Samsung 505 506 516 523 526 566 573 Aiwa 588 622 623 Luxor 518 612 627 647 652 653 654 655 656 658 Akai 513 514 515 516 517 518 520 568 LXI 676 659 664 665 667 669 670 679 680 704 Magnasonic 685 687...
  • Page 102 Reference 381.fm Page 95 Thursday, May 21, 2009 6:24 PM Reference Remote Control Device Codes Sony 500 501 502 504 Sharp 712 713 714 715 749 Sony 617 644 645 670 671 729 730 731 STS 678 Sherwood 646 670 736 738 744 Sylvania 658 764 Sylvania 554 556 567 588 678 679 Sony 639 645 650 687 728 729 730...
  • Page 103 Reference 381.fm Page 96 Thursday, May 21, 2009 6:24 PM Reference Remote Control Device Codes Notes...
  • Page 104 Appendix 381.fm Page 117 Thursday, May 21, 2009 6:27 PM • IMITED ARRANTY • ESIDENTIAL USTOMER GREEMENT • TAYING EGAL • FCC C OMPLIANCE...

  • Page 105: Appendix

    Appendix 381.fm Page 118 Thursday, May 21, 2009 6:27 PM Appendix IMITED ARRANTY This Limited Warranty is a legal document. Keep it in a safe place. Remember to retain your Bill of Sale for warranty service! Any items returned without a copy of the Proof of Purchase will be considered out of warranty. What the Warranty Covers This warranty extends only to the original user of the equipment and is limited to the purchase price of each part.
  • Page 106 GREEMENT Thank you for choosing DISH Network as your television service provider. DISH Network is happy to answer any questions you may have and to provide you with technical and other customer support. You may contact us 24 hours a day, any day...
  • Page 107 Services at any time, including without limitation during any term agreement period to which you have agreed under the terms and conditions of any other agreement with DISH Network. If a change affects you, we will provide you notice of such change and its effective date. In the event that we delete, rearrange or change any...
  • Page 108 DISH Network does not extend credit to our customers, and the Late Payment Fee is not interest, a credit service charge or a finance charge. You understand and agree that in the case of late payment or nonpayment for any Services ordered by you or for any of the charges stated below, we may report such late payment or nonpayment to credit reporting agencies.
  • Page 109 C. In addition to all other rights that DISH Network may have to disconnect your Services, DISH Network has the right to disconnect your Services at any time without providing notice to you if: (i) you fail to pay any bill in full when it is due; (ii) we receive confirmation that you have received Services, or any part of the Services, without paying for them;...
  • Page 110 You may not rent, lease, load, resell for profit or distribute any software provided in your DISH Network receiver(s), or any part thereof. Such software is licensed, not sold, to you for use only under the terms and conditions of this license agreement, and DISH Network and its suppliers reserve all rights not expressly granted to you.
  • Page 111 Under the Fair Credit Reporting Act, you have the right to notify DISH Network if you believe we have reported inaccurate information about your account to any consumer reporting agency. Please include the specific item of dispute and why you believe the information reported is in error in any such notice.
  • Page 112 Agreement to DISH Network in case of default or breach by you of this Agreement are cumulative and without prejudice to any other rights and remedies that DISH Network may have by reason of such default or breach by you at law, in equity, under contract or otherwise (all of which are expressly reserved).
  • Page 113 Signal Strength Present at the Television The attenuator provided with the satellite receiver will limit the signal present at your television set to below the FCC signal strength limit of 75.6dBuV. If you choose not to install the provided attenuator, you must ensure that the signal strength present at the TV set does not exceed 75.6dBuV.

  • Page 114: Index

    Dish Antenna 73 Banner, Program 19 Local Channels DISH DVI Connection 69 Batteries, Remote Control 8 Display Options 77 DISH Network Account 3 Black Screen 88 Scanning 76 DishHOME 5, 38 Blue Screen 88 Locking Pay-Per-View Channels 34 Display, Setting Up/Format of 71...

  • Page 115: Reviewing Pay-Per-View Purchases

    Screen Positioning 72 TV/VCR Combo Codes 95 Reviewing Purchases 24 Search for a Program 20 Troubleshooting 92 Second Satellite Receiver 55 Phone Line Connection 74, 81 Selecting Menu Options 13 UHF Attenuator 48 Phone System Setup 74, 75 Setting Up a Manual Timer 43...

  • Page 116: Receiver Information

    Inside Back.fm Page 1 Thursday, May 28, 2009 9:44 AM Receiver Information Write the following information in the spaces provided below. You may need to provide this information if you call the Service Center. To get the Conditional Access Numbers, display the Important System Information menu (see Ordering Your Program Packages).

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