Buying A Pay-Per-View Program - Dish Network 118523 User Manual

Chapter 5
Reference
You try to apply an empty
Favorite List. The receiver
displays an ERROR
message.
A Favorite List does not
show channels that you
know you have added to it.

Buying a Pay-Per-View Program

What Is
Happening
Someone orders a Pay-
Per-View program
without your permission.
You find that you are not
able to order a Pay-Per-
View program.
You find that you are not
able to cancel a Pay-Per-
View program.
Your setup includes more
than one receiver. You
order a Pay-Per-View
program, but it does not
appear via all of the
receivers.
Renting a DISH On Demand Program
What Is
Happening
Your receiver was just
installed but you can't see
any DISH On Demand
Programs.
You were watching a
DISH On Demand
program when it suddenly
stopped.
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• The receiver will not allow you
to apply an empty list.
• If you have set up the locks to
hide adult channels and the
receiver is locked, the Favorite
List will not show such channels.
Possible Reason
• You may have been away from
the receiver, and someone else
used it.
• The receiver may not be
connected to an active telephone
line.
• The credit limit may have been
exceeded.
• You ordered a Pay-Per-View
program, and then decided not to
watch it.
• You ordered a Pay-Per-View
program, and want it to be
available via all the receivers in
your setup.
Possible Reason
• Your receiver is downloading the
DISH On Demand programming.
• You reached the end of your
rental.
• Choose another list to apply, or add at least one channel to the
empty list.
• Unlock the receiver for the list to show adult channels.
What to Do
• Lock the purchase of Pay-Per-View programs. Remember that
you are responsible for all Pay-Per-View purchases, whether or
not you authorize such purchases. If you lock Pay-Per-View
purchases, then anyone who wants to order a Pay-Per-View
program must enter the password.
• You must connect the receiver to an active telephone connection
at all times. If you install two or more receivers, you must
connect each receiver to an active telephone connection at all
times.
• Review your Pay-Per-View purchases to check the credit limit.
• You cannot cancel an order for a Pay-Per-View program,
whether it was just ordered or ordered earlier.
• If you want to watch a Pay-Per-View program on TVs
connected to up to six receivers, you must order the program for
each receiver but you only pay for the program once.
What to Do
• It will take a minimum of 24 hours after installation of your
satellite receiver for DISH On Demand to be available.
• You can re-rent the program. Check My Play List for the time
limit on the DISH On Demand programs you rent.