Dish Network 4K Joey Setup Manual
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Dish Network 4K Joey Setup Manual

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RECEIVER SET UP GUIDE
RECEIVER SET UP GUIDE

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Summary of Contents for Dish Network 4K Joey

  • Page 1 RECEIVER SET UP GUIDE RECEIVER SET UP GUIDE...
  • Page 2 Labeling Your Cables Use the labels provided to complete this step. Do not remove any cables from the receiver being replaced until Step 2. a. Attach the blue label to the cable connected to the “Home Video Network” port. b. You will either use an HDMI cable or RCA cables as your audio and video connection.
  • Page 3 Do not disconnect the cables from the wall or TV. Receiver Wall b. Disconnect the power cord from your receiver and wall. A new power cord was shipped with your 4K Joey, which will be used to power your new receiver.
  • Page 4 Connecting the Cables to Your 4K Joey a. Connect the Home Video Network cable to the “Home Video Network” port on your 4K Joey. b. Connect the HDMI cable or the "Audio/Video" RCA cables from the TV to the corresponding ports...
  • Page 5 Connecting the Cables to Your 4K Joey (Cont’d) c. Connect the power cord that came with your 4K Joey to the "Power" port on your 4K Joey. POWER POWER CORD CORD...
  • Page 6 TV. b. Plug the power cord from your 4K Joey into a wall outlet. c. Your screen should now display the System Setup screen. If you do not see this screen, confirm that you are on the correct input for watching DISH programming.
  • Page 7 Downloading the 4K Joey software a. Wait while the System Setup wizard downloads your 4K Joey software. This process will take approximately 20 minutes. b. When the download is complete, your 4K Joey will reboot automatically.
  • Page 8 Pairing Your Remote control a. Press the SAT button on your remote control to pair it to your 4K Joey. XXXX XXX-XX XXXX XXX-XX b. Once your remote control is paired, use your remote control to highlight "Next"and then press the SELECT...
  • Page 9 Setting Your TV Configuration a. Using your remote control, scroll to the location where your 4K Joey is located and press SELECT on your remote control. Then, highlight "Next' and press SELECT on your remote control. b. Using your remote control, scroll to "4K"...
  • Page 10 Setting Your TV Configuration (Cont’d) d. Using your remote control, highlight "Pair with Remote Control," and then press the SELECT button on your remote control. e. Using your remote control, highlight "TV PAIRING WIZARD" and then press the SELECT button on your remote control.
  • Page 11 Testing Your 4K Joey Connectivity to the Internet a. Wait while your 4K Joey tests the internet connection. This process will take 1-3 minutes to complete. When complete, the System Setup wizard will automatically proceed to the next step. b. Using your remote control, highlight "Next"...
  • Page 12 Hopper, use your remote control to highlight "Next" and then press the SELECT button. b. Wait while your 4K Joey links to your Hopper. If your 4K Joey cannot link to your Hopper, check both receivers' cable connections. Then, using your remote control, highlight "Retry"...
  • Page 13 10-15 minutes to complete. Once complete, the System Setup wizard will automatically proceed to the next step. c. To begin using your 4K Joey, use your remote control to highlight "Watch TV" and then press the SELECT button on your remote control.
  • Page 14 Place the receiver, power cord and power supply in the box that the new receiver came in. TO RETURN EQUIPMENT TO DISH NETWORK TO RETURN EQUIPMENT TO DISH NETWORK 1. Remove Shipping Label Here c. Locate the original shipping label on 1.
  • Page 15 Return Your Original Receiver(Cont’d) d. Turn the original label over and (800) 894-9131 1 LBS DISH NETWORK 525 DUNNETT COURT PEEL HERE AND APPLY RETURN SHIPPING LABEL SPARTANBURG SC 29303 1 LBS peel off the yellow return shipping (111) 555-5555...
  • Page 16 Vist us at: Call our 24/7 Toll Free www.dish.com/chat customer service: Select “Chat Now” for assistance 1-800-333-DISH (3474)
  • Page 17 IMPORTANT PRODUCT INFORMATION...

  • Page 18: Table Of Contents

    Residential Customer Agreement ............8 The exclamation point within an equilateral triangle is intended DISH Network L.L.C. Privacy Notice ........... 32 to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying FCC Compliance .................

  • Page 19: Important Safety Instructions

    Important Safety Instructions Important Safety Instructions, cont. You must be aware of safety when you install and use the apparatus: No objects, including flame sources such as lit candles, should be placed on the apparatus. Read these instructions. The apparatus shall not be exposed to dripping or splashing, and no objects filled Keep these instructions.

  • Page 20: California Proposition 65 Warning

    This warranty extends only to the original user of the equipment and is limited to let it sit for at least 30 seconds before moving it. the purchase price of each part. DISH Network L.L.C. and its affiliated companies (“DISH”) warrant this system against defects in materials or workmanship as follows: •...

  • Page 21: Dish Exchange Programs

    DISH within ten days after receiving the replacement, your billing THE ABOVE LIMITATION MAY NOT APPLY TO YOU. DISH NETWORK RESERVES THE RIGHT TO account or credit card will be charged the market price of the replacement. If you return the REFUSE TO HONOR THIS WARRANTY IF DISH NETWORK DETERMINES ANY OF THE ABOVE defective equipment after ten days, you will receive a full refund, less an administrative fee.

  • Page 22: Residential Customer Agreement

    Agreement(s) requires specific minimum programming, then you must subscribe to you, the DISH subscriber; and (ii) “DISH,” “we,” “us” and “our” refer to DISH Network L.L.C. such programming. Otherwise, you must subscribe to one (1) or more of the following (formerly known as EchoStar Satellite L.L.C.) or, where applicable under the particular...
  • Page 23 Residential Customer Agreement, cont. Residential Customer Agreement, cont. C. Programming Restrictions. Certain Services (including, without limitation, some G. Private, Non-Commercial Viewing Only. We provide Services to you solely for subscription Services, sporting events and broadcast network Services) may be blacked out (i) private, non-commercial viewing, use and enjoyment by you, members of your household in your viewing area without notice at any time and from time to time.
  • Page 24 Residential Customer Agreement, cont. Residential Customer Agreement, cont. 5. BILLING POLICIES; PAYMENTS FOR SERVICES; FEES D. Alterations to Payment Terms. In the event that your account is past due on more than one (1) occasion, then we may at any time require that you pay for all Services and A.
  • Page 25 Residential Customer Agreement, cont. Residential Customer Agreement, cont. 6. CANCELLATION OF SERVICE credits, refunds, price reductions or any other form of compensation for the unused portions of such discounted prices, fees or charges. A. Continuation of Services. Your subscription to Services will automatically continue unless and until you cancel your Services or we disconnect your Services, in each case as 7.
  • Page 26 Residential Customer Agreement, cont. Residential Customer Agreement, cont. D. DVR. DISH’s digital video recorder (“DVR”) functionality allows you to record H. Software License. Subject to the terms and conditions of this Agreement and your programming in digital format. Total available recording time varies depending on your applicable Promotion Agreement(s), you are licensed to use the software provided in your receiver and the nature of the programs being recorded.
  • Page 27 DISH, DISH’S PAST AND PRESENT AFFILIATES (INCLUDING, WITHOUT LIMITATION, in-home service call to remove the Leased Equipment at DISH’s then-current in-home DISH NETWORK CORPORATION AND ITS DIRECT AND INDIRECT SUBSIDIARIES service call rate (may not be available in all areas; geographic restrictions apply). Leased AND ECHOSTAR CORPORATION AND ITS DIRECT AND INDIRECT SUBSIDIARIES), Equipment will not be deemed returned until received by DISH.
  • Page 28 Residential Customer Agreement, cont. Residential Customer Agreement, cont. 11. PIRACY AND INFRINGEMENT B. ALTERATIONS TO EQUIPMENT. NONE OF THE RELEASED PARTIES WILL BE LIABLE FOR ANY ALTERATION TO ANY EQUIPMENT, INCLUDING, WITHOUT A. Piracy. Receiving all or any portion of the Services without paying for them and/or any LIMITATION, REMOVING OR DISABLING SOFTWARE, APPLICATIONS, FEATURES direct or indirect act or attempted act to engage or assist in any unauthorized interception or AND/OR FUNCTIONALITIES.
  • Page 29 AAA: (i) a demand for arbitration; (ii) the administrative “we,” “us,” or “our” means DISH Network L.L.C., DISH Network Corporation and its past filing fee; and (iii) a copy of the applicable arbitration agreement (i.e., Section 12)—...
  • Page 30 Legal Dispute Resolution Notice Address of your rejection of such change at any it to the Legal Dispute Resolution Notice Address (i.e., DISH Network L.L.C., Attn: Dispute time. By rejecting any future change, you are agreeing that you will resolve any Dispute Resolution, P.O.
  • Page 31 Agreement shall be in writing and shall be sent by first-class mail representative’s billing procedures and applicable state tariffs and regulations; (ii) our addressed to us at DISH Network L.L.C., Customer Service Center, P.O. Box 9033, Littleton, third-party billing representatives may require that you pay all past-due prices, fees CO 80160-9033, and shall be deemed given when received by us at such mailing address.
  • Page 32 Residential Customer Agreement, cont. Residential Customer Agreement, cont. F. Credit Checks. You authorize DISH to investigate your financial responsibility and Promotion Agreement(s) will not be affected by such alteration, and shall remain in full force creditworthiness (including, without limitation, acquiring credit reports and histories) and to and effect.
  • Page 33 Residential Customer Agreement, cont. Residential Customer Agreement, cont. EXHIBIT 1 – FEES Transactional Fees In addition to any amounts due for your Services and any other amounts due under this Type of Fee Amount Description of When Fee Applies Agreement or your applicable Promotion Agreement(s), you agree to pay the prices, fees and charges listed in the table below (“Fees”) if and when applicable.

  • Page 34: Dish Network L.l.c. Privacy Notice

    DISH subscribers. In the Notice, the terms The Communications Act allows DISH to use our satellite facilities to collect “DISH”, “DISH Network”, “we”, “us”, or “our” refer to DISH Network L.L.C., which owns personally identifiable information about you to obtain information necessary to...
  • Page 35 DISH Privacy Notice, cont. DISH Privacy Notice, cont. a remote control, or other devices through which you access the Service. DISH also decide whether to accept it. You can access the Service even when you’ve disabled obtains data related to your viewing choices and advertisements selected for you. certain cookies, but you may not be automatically recognized by the Service upon We periodically summarize, anonymize, aggregate, and/or remove certain data revisiting.
  • Page 36 DISH Privacy Notice, cont. DISH Privacy Notice, cont. III. How We Use Your Information IV. Disclosure of Information to Others We use personally identifiable information as permitted by the Communications Act DISH considers the personally identifiable information contained in our business and this Notice.
  • Page 37 (i) the extent of any viewing or other use by the subscriber of a satellite at DISH Network L.L.C., Attn: PRIVACY, P.O. Box 6655, Englewood, CO 80155-6655. service or other service provided by us; or (ii) the nature of any transaction Be sure to include your name, address, telephone number, and your DISH account made by the subscriber over any facilities used by us.

  • Page 38: Fcc Compliance

    This device complies with Part 15 of FCC Rules. Operation is subject to the following of your personally identifiable information to DISH Network L.L.C., Attn: PRIVACY, two conditions: P.O.

  • Page 39: Agreement On Internet Usage

    FCC if you believe it is necessary. representations, warranties, or guarantees with regard to any sites or information displayed by or accessed by in connection with use of the software. DISH Network The telephone company may make changes in its facilities, equipment, operations or L.L.C., their respective direct and indirect subsidiaries and parents, and the officers,...

  • Page 40: If You Need Help

    Part Number: 213476 • Call the Customer Service Center at 1-800-333-DISH (3474). DISH is a registered trademark of DISH Network L.L.C. For information For additional information, refer to the Residential Customer Agreement in about DISH, please visit our website at mydish.
  • Page 41 If you need help, go to mydish.com/chat or call the Customer Service Center at 1-800-333-DISH (3474)

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