Troubleshooting Connection Problems; Problem; Solutions - Xerox D95 System Administration Manual

Remote services
Verifying Xerox Server Connection
In CWIS under Properties > General Setup > SMart eSolutions > Registration, the
Communication Server Status should show Registered.

Troubleshooting Connection Problems

Problem

The UI displays the following message:
Communication error with the Xerox Smart eSolutions server. Check
your network settings.

Solutions

Internet Cable Problem
If the Internet connection (cable) between the machine and the customer s network is
missing, broken, or disconnected, perform the following steps:
1. Check for a good connection to the internet.
2. Swap the cable with a known good one.
8-8 Xerox ® D95/D110/D125/D136 Copier/Printer
System Administration Guide