Troubleshooting Printer Problems And Finding Solutions - Intermec PB50 User Manual

Chapter 3 — Troubleshooting and Maintaining the Mobile Printer

Troubleshooting Printer Problems and Finding Solutions

60
Possible Printer Error Icons and Messages (continued)
Error Icon Error Message
Field out of label You are attempting to print in an area that
Printhead lifted The printer is not closed. Press down on the
Use the following tables to troubleshoot some common problems you
may encounter with the printer.
Printer Problems and Solutions
Problem
The printer does not
turn on when you press
Standby.
The blue light (Ready-
to-Work indicator) is
blinking.
The printer keeps
printing or feeding
when it should stop.
The printout is not in
the desired position.
Description
extends beyond the print window. See the
command reference manual for your type of
firmware (IPL, Fingerprint, or ESC/P) for
information on how to set the media
parameters.
media cover to make sure it is latched.
Possible Solution
•
Replace the battery with a charged battery.
•
Connect external power to make sure the
printer works correctly and to charge the
battery.
•
Make sure media is loaded and the media cover
is closed. For help, see
page 14.
•
There is a printing error. The screen shows an
error message containing information on the
error.
•
The printer is paused. The printer is cancelling
a print job.
•
Check media settings.
•
Make sure the label gap sensor is clean. For
help, see "Cleaning the Printer" on page
•
Check for errors in the software application.
•
Make sure the label gap sensor and platen roller
are clean.
PB50 and PB51 Mobile Printer User Guide
"Loading Media" on
65.