STARPLUS Triad XTS User Manual page 22

ACD / UCD
2. Dial the ACD group number (5XX). ON/OFF button LED
lights steady.
The ACD/UCD Calls In Queue Status Display shows the
following information:
This idle display tells the agent and/or their supervisor
how many calls are in queue.
3. Replace handset or press ON/OFF button to terminate the
display.
Second Method - From an idle key telephone:
The preprogrammed flexible button for the ACD group being
monitored will flash at 240 ipm indicating that there are calls in
queue.
1. Press the preprogrammed flexible button. The ACD Calls In
Queue Status display shows the following:
The idle display tells the agent and/or their supervisor how
many calls are in queue.
The user assigns an ACD CALLS IN QUEUE DISPLAY flexible
button by dialing [579]+[XXX].
(XXX is the ACD/UCD group number.)
2. Replace the handset or press the ON/OFF button to
terminate the display.
ACD5XX 00 C A LLS IN QUEUE
MMM DD Y Y
5XX = ACD Group Number 550-565
ACD5XX 00 C A LLS IN QUEUE
MMM DD Y Y
5XX = ACD Group Number 550-565
HH:MM am
HH:MM am
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