Acd Member Status - STARPLUS Triad XTS User Manual

6

ACD Member Status

Any station (Supervisor or Agent) logged onto the ACD group
views the group members display as follows:
1. Dial the ACD Group Member Status code [573] on the dial
pad,
-or-
Press preprogrammed flexible button. Display shows ACD
Group 5XX (XX=ACD group #).
The status of the ACD agents is displayed with a letter
following the station number where the agent is logged in
.
2. Press [ ] to scroll up to the next ACD Group. If more than
eight members are in the ACD group, the next depression
of the [ ] displays the additional members,
-or-
Press [#] to scroll down to the previous ACD Group. To
return to an idle display, the Supervisor/Agent station goes
to on-hook condition.
ACD5XX: 1 10A 1 11A 112A
113O 114U 1 15D 116B 117N
(N) = Not Equipped
(D) = Do not Disturb
(O) = Out of service
(U) = Unavailable
(B) = Busy on a call
(A) = Available
NOTE -- If an Agent makes a call while out of service, their
status is out of service, not busy.
ACD / UCD