Acd / Ucd; Acd Call Factor; Acd Call Qualifier; Acd Ciq Display Button - STARPLUS Triad XTS User Manual

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ACD / UCD

The Automatic Call Distribution (ACD) feature is available with
optional software. When purchased, Uniform Call Distribution
(UCD) is not used and is replaced by the ACD functions.

ACD Call Factor

The Call Factor feature is used exclusively with digital voice
mail to provide average call duration to the caller. This feature
can be activated from administration or the ACD supervisor can
use a flexible button [580]+[550-565]+ [FFF] (FFF=Call Factor)
to enter the factor (average call duration).
The following formula is used to calculate the average call
duration:
(Place in Queue) (Call Factor)
----------------------------------------------
Number of Agents Logged into Group

ACD Call Qualifier

While agent is on a call:
1. Press the preprogrammed CALL QUALIFIER flexible button,
followed by the three-digit qualify code.
2. Enter a [ ] to complete the sequence. A short burst of
confirmation tone sounds through the keyset speaker, if
programmed.

ACD CIQ Display Button

To assign an ACD CALLS IN QUEUE DISPLAY flexible button, dial
[579]+[XXX]. (XXX is the ACD group number 550-565.)
❑
Flex
Btn
❑
Flex
Btn
❑
Flex
Btn
ACD / UCD