Acd Supervisor Display - STARPLUS Triad XTS User Manual

8
To log into an ACD Secondary Group:
Dial LOGIN CODE [582] on the dial pad, followed by the
desired ACD group number (5XX),
-or-
Press a preprogrammed LOGIN flexible button.
The Agent enters their unique AGENT ID code (0000-9999).
The LOGIN flexible button LED is lit steady. A confirmation
tone sounds and the agent is logged onto the ACD group.
The ON/OFF LED extinguishes if the agent started the
sequence in the handsfree mode.
The ACD Agent Login LED only lights for the ACD group
that is assigned to that button.
To log out of an ACD Secondary Group:
Dial LOGOUT CODE [581] on the dial pad,
-or-
Press a preprogrammed LOGOUT flexible button. The LOGIN
flexible button LED extinguishes.

ACD Supervisor Display

To view the ACD Supervisor Display:
Dial the ACD Supervisor Display code [577] on the dial pad,
followed by the ACD group (5XX) you want to observe,
-or-
Press the preprogrammed flexible button.
ACD / UCD