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UCD Calls In Queue Display
From an idle display key telephone:
1. Dial [567] on the dial pad, followed by the UCD group
number (55X),
-or-
Press preprogrammed flexible button. ON/OFF button LED
lights steady.
This idle display prompts a Supervisor that a group is
having problems answering their calls.
The display tells the agent and their supervisor how
many calls are in queue, how many agents are available
or logged into the group, and the time (in minutes) that
the oldest call has been in queue.
The agent automatically receives the calls in queue
display whenever there is a call in queue.
2. Hang up the handset or press ON/OFF button to terminate
display.
UCD Available/Unavailable Mode
If you are a UCD Agent, you can place your station in the
Available mode to receive UCD type calls or in the Unavailable
mode to block UCD calls from ringing to your station.
To make a station available:
Dial [566] on the dial pad,
-or-
Press the preprogrammed AVAILABLE/UNAVAILABLE
button. You may now receive UCD calls.
This feature cannot be used with a call in progress.
The station is considered busy for incoming calls
during this operation.
ACD / UCD
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