Acd Overflow Available/Unavailable; Acd Login/Logout - STARPLUS Triad XTS User Manual

ACD / UCD

ACD Overflow Available/Unavailable

To place a station in Available Mode:
Dial [578] on the dial pad,
-or-
Press the preprogrammed AVAILABLE/UNAVAILABLE
button. You may now receive ACD calls.
To place a station in Unavailable Mode:
Dial [578] on the dial pad,
-or-
Press the preprogrammed AVAILABLE/UNAVAILABLE
button. You are now blocked from receiving ACD calls.

ACD Login/Logout

To log into an ACD Primary Group:
Dial LOGIN CODE [572] on the dial pad, followed by the
desired ACD group number (5XX),
-or-
Press a preprogrammed LOGIN flexible button.
The Agent enters their unique AGENT ID code (0000-9999).
The LOGIN flexible button LED is lit steady. A confirmation
tone sounds and the agent is logged onto the ACD group.
The ON/OFF LED extinguishes if the agent started the
sequence in the handsfree mode.
The ACD Agent Login LED only lights for the ACD group
that is assigned to that button.
To log out of an ACD Primary Group:
Dial LOGOUT CODE [571] on the dial pad,
-or-
Press a preprogrammed LOGOUT flexible button. The LOGIN
flexible button LED extinguishes.
7